This module allows the customer to have one more section in their client account to access their list of tickets. In this list of tickets the customer can see:
- The ticket reference
- Creation date
- Update date
Customers must log in to submit a ticket. It is also possible to access the ticket information, view the conversations and give an answer.
When a customer sends a new ticket or sends a new reply, the administrator receives an email to keep you informed.
Whenever an employee responds to a ticket, the customer receives an email to keep him informed.
In the backoffice you can manage tickets from the menu - Cetasko. The following options are available:
On the dashboard you can see the number of tickets in each state and see at a glance the opened tickets.
This page manages all tickets. A list with all tickets appears. You can view the ticket information, give an answer, edit or delete.
By default 5 states are installed for tickets:
- In process
- Waiting answer
- In tail
In this section you can manage the tickets status. You can edit, add, delete and activate the states.
By default, 2 priorities for tickets are installed:
In this section you can manage the tickets priorities. You can edit, delete and add new priorities for tickets.
You can create infinite predefined messages that you can then use in replies to tickets to speed communication.
In the configuration of the module it is possible to indicate the email that receives the notifications of the tickets that the clients send and it is possible to establish the status of the ticket by default.
- Web design adaptable to all devices with Bootstrap 3.0+ technology.
- Multi shop
- Multi language
- Open source code to modify as needed