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Cetasko

module Cetasko
Certified

Trusted purchase. This module has a 100% guaranteed authenticity, ensured by PrestaTrust.

Meer informatie

Ontwikkeld door Community developer
  • PrestaShop
    1.6.0.4 - 1.7.4.0
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Presentatie

Help desk and technical support to better control the messages received from customers.

Wat deze module u te bieden heeft

headset

Klantrelatie Verbetert de klantrelatie

  • Improves the technical support center of your shop.
  • Streamline communication with your customers.
  • Greater control of customer messages.
  • Improves communication with the customer.
  • Improves efficiency and service efficiency.
  • Improves user perception and satisfaction.

Kenmerk

This module allows the customer to have one more section in their client account to access their list of tickets. In this list of tickets the customer can see:
  • The ticket reference
  • Title
  • State
  • Priority
  • Creation date
  • Update date

Customers must log in to submit a ticket. It is also possible to access the ticket information, view the conversations and give an answer.

When a customer sends a new ticket or sends a new reply, the administrator receives an email to keep you informed.

Whenever an employee responds to a ticket, the customer receives an email to keep him informed.

A new page is now available to welcome customers to the technical support center. The text of this page can be edited in the configuration of this module.

In the Backoffice, a list of all your tickets appears on the card of each client and a list of tickets associated with that order also appear on each order.

In the backoffice menu you can manage tickets from the menu - Cetasko. The following options are available:

Dashboard
On the dashboard you can see the number of tickets in each state and see at a glance the opened tickets.

Tickets
This page manages all tickets. A list with all tickets appears. You can view the ticket information, give an answer, edit or delete.

Tickets status
By default 5 states are installed for tickets:
  • Opened
  • In process
  • Waiting answer
  • In tail
  • Closed

In this section you can manage the tickets status. You can edit, add, delete and activate the states.

Priorities
By default, 2 priorities for tickets are installed:
  • Normal
  • Urgent

In this section you can manage the tickets priorities. You can edit, delete and add new priorities for tickets.

Predefined messages
You can create infinite predefined messages that you can then use in replies to tickets to speed communication.

In the configuration of the module it is possible to:

  • Indicate the email that receives the notifications of the tickets that the clients send.
  • Set the status of the ticket by default.
  • Enable the rich text editor for messages.
  • Allow attachments
  • Indicate the extensions of allowed attachments.

TECHNICAL CHARACTERISTICS
  • Web design adaptable to all devices with Bootstrap 3.0+ technology.
  • Tinymce
  • Multi shop
  • Multi language
  • Open source code to modify as needed

Vaak samen gekocht

Voeg "Cetasko" toe aan uw winkelwagentje, samen met:

  • Chat with your customers through WhatsApp, the most popular messaging app. Vital module for your store, which allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.

    $3499
  • This module allows you to upload any type of files (pdf, docx, jpg, zip...) for your customers. You can classify them in categories, enter their names and descriptions.You can choose which Customer groups can see and download the files.

    $5999

Wat uw klanten zullen waarderen

  • Customer increases interaction with the store. You can send a ticket about an order or any other theme.
  • You have a ticket history available in your customer account.
  • Upload files (images, videos, documents ...).
  • Customer can send messages with rich text.

Aanbeveling

This module is fully compatible with themes that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.

Legal compliance

Algemene verordening gegevensbescherming (AVG)

Deze module voldoet aan de Europese Algemene verordening gegevensbescherming.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

  • een onbeperkte aftersales-service tijdens de optieperiode;
  • toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Installatie

First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.
 
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.

Wat is er nieuw in versie 3.0.9(2018-05-22)

  • FIX: ticket filter by subject
  • FIX: when administrator send a response now is sended this response by email
  • ADD: use select2 plugin for selects
  • ADD: encrypted attachments
  • ADD: ticket position field
  • FIX: change Ticket::id_state and Ticket::id_priority by Ticket::id_ticket_state and Ticket::id_ticket_priority
  • ADD: compatible with Official GDPR Compliance by PrestaShop Module

Over de ontwikkelaar

Community developer

Vragen?
Hulp nodig?

De ontwikkelaar antwoordt u in het
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$5999

Voordelen:

  • 3 maanden gratis ondersteuning (Meer informatie)
  • Ontwikkeld door een Top Developer
  • Documentatie inbegrepen
  • Compatibiliteit v1.6.0.4 - v1.7.4.0

  • Versie 3.0.9 (2018-05-22)

  • Beschikbaar in het en ar co es mx pe

Vragen? Neem contact op met de ontwikkelaar!
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