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PrestaShop
1.6.0.4 - 1.7.5.0
Overview
Help desk and technical support to better control the messages received from customers.
What this product does for you
headset
Customer relations Improve customer relations
- Improves the technical support center of your shop.
- Streamline communication with your customers.
- Greater control of customer messages.
- Improves communication with the customer.
- Improves efficiency and service efficiency.
- Improves user perception and satisfaction.
Features
This module allows the customer to have one more section in their client account to access their list of tickets. In this list of tickets the customer can see:
- The ticket reference
- Title
- State
- Priority
- Creation date
- Update date
Customers must log in to submit a ticket. It is also possible to access the ticket information, view the conversations and give an answer.
When a customer sends a new ticket or sends a new reply, the administrator receives an email to keep you informed.
Whenever an employee responds to a ticket, the customer receives an email to keep him informed.
A new page is now available to welcome customers to the technical support center. The text of this page can be edited in the configuration of this module.
In the Backoffice, a list of all your tickets appears on the card of each client and a list of tickets associated with that order also appear on each order.
In the backoffice menu you can manage tickets from the menu - Cetasko. The following options are available:
Dashboard
On the dashboard you can see the number of tickets in each state and see at a glance the opened tickets.
Tickets
This page manages all tickets. A list with all tickets appears. You can view the ticket information, give an answer, edit or delete.
Tickets status
By default 5 states are installed for tickets:
- Opened
- In process
- Waiting answer
- In tail
- Closed
In this section you can manage the tickets status. You can edit, add, delete and activate the states.
Priorities
By default, 2 priorities for tickets are installed:
- Normal
- Urgent
In this section you can manage the tickets priorities. You can edit, delete and add new priorities for tickets.
Predefined messages
You can create infinite predefined messages that you can then use in replies to tickets to speed communication.
In the configuration of the module it is possible to:
- Indicate the email that receives the notifications of the tickets that the clients send.
- Set the status of the ticket by default.
- Enable the rich text editor for messages.
- Allow attachments
- Indicate the extensions of allowed attachments.
TECHNICAL CHARACTERISTICS
- Web design adaptable to all devices with Bootstrap 3.0+ technology.
- Tinymce
- Multi shop
- Multi language
- Open source code to modify as needed
Frequently bought together
Add "Cetasko" to your cart along with:
-
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Chat with your customers through WhatsApp, the most popular messaging app. Vital module for your store, which allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.
$3499 -
This module allows you to upload any type of files (pdf, docx, jpg, zip...) for your customers. You can classify them in categories, enter their names and descriptions.You can choose which Customer groups can see and download the files.
$5999
Total price:
$4999
shopping_cart Add all three to cart
What your customers will like
- Customer increases interaction with the store. You can send a ticket about an order or any other theme.
- You have a ticket history available in your customer account.
- Upload files (images, videos, documents ...).
- Customer can send messages with rich text.
Recommendation
This module is fully compatible with themes that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.
Legal compliance
GDPR compliance
This module is compliant with the European General Data Protection Regulation
Support and updates
You automatically get 3 months of support for this product.
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Installation
First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
What's New in Version 2.0.12(08/20/2018)
- FIX: unknown column 'attachment_name' in 'field list'
- ADD: author's change
- FIX: PrestaShop validator standards code structure
About the developer
- list 31 Products developed
- today 05/16/2014 PrestaShop member
- flag Spain Country
- Captain Expertise Level
Other items from the same developer
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