Necessary update of your password on PrestaShop Addons


You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.


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V1.6.0.V14 -
From V1.6.0.14 to V1.7.8.8


PrestaShop Help Desk | Support module allows you to manage and track pre/post sale support inquiries. Create multiple departments to effectively manage inquiries. Let customers manage their support tickets from My Account section.

What this module does for you

headset Improve customer relations
What this Prestashop Help Desk module does for you
  • Creates an advance customer support management system
  • create multiple departments to manage tickets
  • View & reply customer tickets from backoffice
  • Create multiple premade replies
  • Send & receive email notifications
  • Improve customer relations
  • and much more
Help Desk is another useful module for business owners in order to provide online support by using e-ticketing for customers. With PrestaShop HelpDesk from FME, the support team is notified with every ticket generated from a problem faced by the clients. You can make pre-made replies, email templates, priorities and whole new departments from this extension. For more information regarding PrestaShop customer service module, click on the Demo
What this PrestaShop support module has to offer
In a lapse-free timeframe, you can solve customer inquiries regarding customer support by installing PrestaShop ticket system module in the easiest way possible. These tickets are generated from the customer accounts to be sent to the right department. To reach follow-ups, customers can track the entire communication between them and the support agent in a central thread.
Area of Function:
The PrestaShop support ticket module automates the process of analyzing support issues, received emails, evaluating suggestions and the complaints by customers. It comes with several important features such as the ability to manage priorities, departments, premade relies on clients, integral notes and emailing of templates. The customers can interact with the website in the most hassle free manner without causing any panic.
Following are the features discussed to provide you some insight. Click on DEMO to see all these features on live DEMO.

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Technical sheet

Latest update


Available in

en, de, es, fr, it, nl, pl, ru +2

PrestaShop Compatibility

V1.6.0.14 - V1.7.8.8

Module version

V 2.1.0

Number of downloads



Beginners Intermediate




FME Modules

Developer languages



Customer Service


  • New admin page styles
  • Front Ticket Messages appearance changed
  • The new feature allows the customer and the admin to send and receive images along with tickets
  • New Google Recaptcha introduced and old captcha removed
  • For user convenience latest tickets can be viewed from the addition of left block
  • In case of several tickets the customer can search a particular ticket from the search bar
  • For TXT and HTML, back office template editor for emails is added
  • It also saves customers from unwanted complications. The customers can save time by directly replying via email.
Post a New Ticket - Front Office
By signing in to their account, customers can interact with web-based support helpdesk. The ‘My Tickets' category from customers’ accounts is for creating new tickets and tracking the old ones.  While producing a new ticket, file attachments are also supported
Handle Tickets
The following information is displayed on the grid view after the tickets have been received:

  • Ticket ID
  • Subject and status
  • Priority
  • Customer name
  • The data of user response
  • Edit the details
  • The admin can attain the following information by clicking on any of the tickets from the list:
  • Attachments and emails
  • The date a ticket is created
  • The date admin has responded
  • Related department
  • Last time a staff responded

This division handles the options for tickets on behalf of the store owner. It includes the status of the ticket, priorities, and department. For customer support agent and the user itself, ticket responses are displayed with various color schemes. The ticket can be replied by the admin or the agent from this section and can be closed on reply.
Internal Notes
Internal notes are to communicate with your agents or internal departments. PrestaShop Online Help Desk extension enables you to save these notes for better communication within the company.
Set Ticket Status
You need to set aside the important queries from the lesser significant ones to avoid losing potential customers. By making priorities regarding customer complaints through this extension, you will assure customer retention. The priorities can be rated as 1, 2, 3 or low and high.
Enable Departments
Departments are also responsible for executing clean and unhindered support tasks. With this customer service plugin, you can manage department title, email and signature.
Configure setting for Email Templates and Pre-Made replies
You can personalize email formats to be occasion appropriate for instance, new ticket creation, new message or when a new ticket is closed. Ready answers in the form of premade replies can be devised for communicating with the client instantly and for later use.
Ticket Alerts
You can get notified with every alert generated from the customer. Access back office and configure settings to ‘Send email copy’.
Google Captcha
To prevent spam you can activate caption from the settings.
Configuration Features

  • Personalized title for the helpdesk or a support page
  • Shows various ticket statuses on the front office such as priorities and departments
  • For newly generated ticket, choose default priority, respective department, and status
  • Pick the email template which you prefer
  • Enable file uploads
  • Upload file with the maximum size
  • File types which users are able to attach can be entered by the admin
  • Manage alerts for tickets and messages
  • Activate Google Captcha
  • Tickets can be closed by the clients
  • You can activate default new message response, default new ticket response and the close ticket notice
  • Additional features for multiple stores
  • A link to attachment is included in user email
  • New Feature - Administrator can create ticket on behalf of customer from BO
  • New Feature - Email sent to related department
  • New Feature - Ticket details BO have Orders history tab of user
  • New Feature - Ticket details BO have threads/order messages history tab of user

What's New in Version 2.1.0(03/30/2022)

  • Bugs fixed for PS-1.6, PS-1.7

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.

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About this developer

Expertise Level


Listed products


Developer since



United States

Support languages


FME Modules

FME Modules is comprised of dedicated PrestaShop Developers and Designers. FME developers strive for creativeness, excellence and result oriented PrestaShop solutions. We consider the practice of developing PrestaShop Themes and Modules as our life’s endeavor and not a business.