Frequently asked questions

What is PrestaShop Addons?

PrestaShop Addons is PrestaShop's official marketplace. Thousands of products are available to customize and deploy your e-commerce site according to your needs. Here, you will find modules, themes and services that allow you to customize and roll out your PrestaShop e-commerce site according to your needs.
The products on PrestaShop Addons are developed by PrestaShop and its developer community. After-sales service is provided by the developer of the module, theme or service you purchase.

What is a module?

A module is a plug-in that allows you to add features to your merchant site. It installs very easily and is configured in your PrestaShop administration interface.
Modules allow you to:

• Optimize your store's visibility (indexing on search engines, marketplaces, price comparison websites, etc.);

• Adapt your store to e-sellers' local habits (payment methods, delivery services, terms and conditions, etc.);

• Personalize your store (homepage, product page, search, layered navigation, quick registration, etc.);

• Optimize the conversions on your store (site speed, online chat, reassurance, sales and newsletters, etc.);

• To simplify the day-to-day management of your activity (automating logistics tasks, exporting data, implementing a sale on all products, etc.).

A huge choice of modules is available to meet the specific needs of each e-seller.

What is a theme?

A theme corresponds to the design of your online store.
It is your site's design and graphics that determines your business's "universe". The theme of your store must therefore perfectly match your product catalog.
Your website's design is the first element that your customers notice on your online store and reassures them.
The themes offered on PrestaShop Addons are ready to use: they install on your store in just a few clicks from your administration interface.
In the "Graphic Themes” section, you just need to use the navigation links on the left of your screen to find the design that meets your requirements:

• Display: responsive (adapts your store's navigation and its design to all devices: computer, tablet, smartphone) or standard (optimized only for computer screens);

• Style: allows you to choose your store's look;

• Included features: templates can include many additional features (such as a color configuration feature to change your store's color), a rich menu, a sticky basket, and more;

• Sector of activity: depending on your store's sector of activity, some designs may be more appropriate.

The templates are shown with images and photos to give concrete examples of how they can be used: they are just ideas of presentation. Nothing is stopping you from buying an automotive theme and using it to sell hi-tech products! Choose your theme according to its overall design and features, its homepage, the product presentation and its colors!

Why create an account on PrestaShop Addons?

On PrestaShop Addons, creating an account is required to download and sell modules or templates.
By creating your free account, you will be able to access to the whole catalog of free modules and topics in PrestaShop Addons as well as purchase modules, themes, logos and specification templates sold on the platform.

Go to our registration page to get all the benefits of Addons!

How can I be kept informed about PrestaShop Addons?

There are 2 easy ways to keep up with new products on the site, without having to visit regularly:

• Subscribe to our weekly newsletter

• Follow us on social networks:

These two options are available in the footer on the homepage.

How can I sell a module or a theme on PrestaShop Addons?

Click here to find out how to sell on PrestaShop addons!

How can I buy a product on PrestaShop Addons?

To buy a product (module, theme or service), you must have created an account on the Addons site.
Once on the product page of your choice, simply click on the "Add to cart" button, and then confirm your order.
You will then receive an e-mail with a link to download your product as a .zip file. You can also download your module/theme from your Addons customer account, in the "Downloads" tab.
Careful! After downloading your purchase, you will be unable to be refunded because, being a dematerialized product, it will be considered final. Once downloaded, it belongs to you.

Can I use a module, theme or email template on more than one online store?

The license provided by PrestaShop Addons for all products is valid only once, for a single e-commerce store.
If you wish to order a large number of licenses at once, do not hesitate to contact us via the Help Center, section "I need advice on choosing a product".

What is the skill level?

The skill level of a module, theme or e-mail template indicates the technical level required to configure and use a product.
This skill level is set by merchants using the product on their own e-shop.

There are 3 skill levels:

• Easy to use for basic products that everyone can easily configure,

• Intermediate: the product requires a minimum configuration to work normally,

• Advanced: the product requires a complex configuration.

What is multistore?

PrestaShop's multistore mode lets you manage multiple stores from a single administration interface. With this feature, you can share your customers, stocks, and orders between your different stores.

What is included in the prices of modules, templates and email templates purchased on PrestaShop Addons?

When you purchase a module, theme or email template, you pay the price displayed only once and acquire the right to use it on a single online store.
The price of one of these products contains :

• The Addon that you will be able to install and configure on a single online store after purchase.

• The "Business Care" subscription for a period of 12 months, to benefit from compatibility updates, evolutions and direct technical support from the developer.

Learn more: What is included in the 'Business Care' subscription?

Please note that certain modules allow you to access paid third-party services (a bank, a delivery service): these are not included in the price of the module and PrestaShop Addons guarantees neither the price nor the services offered by these companies.

How long can I keep a product I bought?

Forever! The zip you receive when you buy is yours.
This product can be used on your store as long as the module / theme's compatibility is not broken by an update to your store.
For example, if you buy a module for a store in 1.6 and want to migrate to 1.7, you will have to buy a 1.7-compatible module if the module in question is not compatible with both 1.6 and 1.7.
Sometimes the module requires a subscription to a third-party service (a bank, a delivery service), but the module is yours.

I am an online merchant. Why and how should I transfer a product I have bought to my agency or freelancer?

Once you have purchased a product on PrestaShop Addons, you can transfer its management to the agency or freelancer who works for you:

• Go to the Downloads tab of your customer account and click the "Transfer this product" icon.

• Enter the address of your agency's PrestaShop Addons account and wait until the transfer is confirmed. You will receive confirmation by email.

The transfer of an Addon also transfers the associated 'Business Care' subscription.

Once the transfer is accepted, your agency/freelance can manage the support of your product directly with its developer as part of the 'Business Care' subscription. They will also have access to the product downloads and updates.
On your side:

• Of course, even if you transfer a product to another account, you can still access its functions via your store's administration interface.

• The invoice will remain in the Order history tab of your PrestaShop Addons customer account.

• The product will still appear in the Downloads tab of your customer account but you will no longer be able to access the support for this product.

I am an online merchant and my agency/freelancer has transferred a product to me. What should I do?

When your agency/freelancer transfers you a product, you receive an email notification inviting you to go to the Downloads tab in your customer account to confirm this transfer request.
As soon as you have accepted the transfer, you can access the product download, updates, documentation and support as part of the 'Business Care' subscription.
Your agency/freelancer keeps the purchase invoice but you have the order number that you can provide when making support requests.

I am an agency or freelancer. Why and how should I transfer a product I have bought for one of my customers?

Once you have purchased a product on PrestaShop Addons, you can transfer its management to your customer:

• Go to the Downloads tab of your customer account and click the "Transfer this product" icon.

• Enter the address of your customer's PrestaShop Addons account and wait until the transfer is confirmed. You will receive confirmation by email.

The transfer of an Addon also transfers the associated 'Business Care' subscription.

As soon as the transfer is accepted, your customer can manage the support for your product directly with the developer. They will also have access to the product download and updates as part of the Business Care subscription.
The invoice will remain in the Orders tab of your PrestaShop Addons customer account.

What payment methods are available to pay for my purchases?

Depending on your billing country and currency, there are several methods available:

• By credit or debit card (CC, VISA, MasterCard, American Express)

• Via your PayPal Account

• By bank transfer, as long as you are paying in euros

• But also, depending on your billing country, via Bancontact in Belgium, iDEAL in the Netherlands, Przelewy24 in Poland

Please note: Your transactions are carried out by our payment providers Stripe and PayPal, in order to guarantee you a quality and 100% secure service. All online payments are made using the SSL/TLS security protocol that allows the encryption of your banking information.

I can't pay for my order, what do I do?

Credit/Debit Card Transaction

In the event of an entry error or an expired card, an error will be displayed before your payment can even be validated. Check your card details to try to validate your payment.

If the problem occurs after your payment has been validated, check the availability of funds in your account and your card settings. The problem can also come from an authentication failure with your bank, following the 3D Secure protocol (authentication usually to be performed via your smartphone).

For any other issues, contact our support team via the Help Center or Chat or use another payment method.

PayPal Transaction

In the event of a failed PayPal transaction, check your PayPal account information and settings, as well as the availability of funds. If the problem persists, we encourage you to use a different payment method, preferring card payment.

Transaction by bank transfer or another method

Transactions by bank transfer result in the automatic validation of your order, pending receipt of payment. The transfer is to be made by you, and your ordered products will only be available once the payment has been received and validated by our team.

If you cannot complete your order by bank transfer or another alternative payment method, we invite you to use another payment method, preferring payment by card.

How does VAT work, and how is it exempted?

The PrestaShop Addons marketplace is subject to the Mini one-stop shop ("MOSS") VAT scheme. Thus, in the case of a sale in an EU Member State other than France:

• If you are an individual/not subject to VAT: the VAT of your country is applied.

• If you are a professional and have a valid intra-Community VAT number: no VAT is charged (the buyer is liable for VAT via the reverse charge mechanism). Next to your billing address, as soon as you indicate an EU member country, the VAT number field appears and can be filled in. Please note that a validation (VIES) is systematically carried out to verify the validity of your VAT number.

How do I use a promotional code or voucher?

Where and how do I apply my code?

Your code will need to be embedded in the payment method selection page, which is located in the summary of your order total.

By clicking on "Do you have a coupon/voucher code?", a field appears that allows you to enter your code.

Your order amount will be automatically updated.

I'd like to use multiple codes on the same order, is that possible?

Unfortunately, your codes cannot be added to each other; they are limited to one per order.

My code doesn't work. What do I do?

If there is a problem with your code, an error message will tell you the cause. Among the most common errors, your code may:

• not be usable on the content of your order;

• already have been used or have expired;

• be linked to a minimum order amount;

• be linked to another specific customer account for which you must be logged in.

If you need more information, contact our support team via the Help Center or Chat.

How can I install a PrestaShop module on my e-commerce site?

Installing your PrestaShop modules takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the module you just bought and select the version compatible with your PrestaShop.

If you use PrestaShop 1.6 or 1.7

1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

2. Enter your login information in the box.

3. Now all of your purchases will appear directly in your list of back office modules!

4. After connecting to Addons from your store's administration interface, click on the "Modules" tab in the menu.

5. Look for the name of the module you want, click "Install", then configure it.

How can I install a PrestaShop theme on my e-commerce site?

Installing your PrestaShop templates takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the theme you just bought.

Do you use PrestaShop 1.6, PrestaShop 1.7, or PrestaShop Cloud?

1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

2. Enter your login information in the box.

3. Now all of your purchases will appear directly in your list of back office modules!

4. After connecting to Addons from your store's administration interface, you will find your theme in Preferences / Themes. The purchased theme will be visible only if it is compatible with your store's version. (If you are using PrestaShop version 1.6.0.5 or 1.6.0.6, download your theme by clicking on "Add a theme")

5. Click on "Use this theme" in order to activate it on your store.

How can I install a PrestaShop email template on my e-commerce site?

Installing your PrestaShop email templates takes just 2 clicks!

On the "Orders" page of your PrestaShop Addons account, download the zip file of the email template you just bought and select the version compatible with your PrestaShop.

Do you use PrestaShop 1.5, 1.6 or 1.7?

1. Go to the Modules tab of your store's administration interface (back-office).

2. Locate the "E-mail Manager" module, then click "install" and "configure".

3. Once on the module configuration page, upload the email template that you bought on PrestaShop Addons.

4. Follow the module's instructions.

Why do I need to fill in my store URL when I download a module or theme?

When you download a module or theme from your customer account, you must fill in your store's URL. The module or theme you purchased, which is valid only for a single e-commerce site, will be linked to this URL. This information is important because if you need technical support for a given product, its developer will need this information to act as quickly as possible.
If you are on a test environment, enter the address of your future website. If you are not yet sure, you can apply for a change via our help center later on.

What is the "Installation by PrestaShop" option for?

Some modules are, by nature, more complex to implement than others. Sometimes because they require intervention on your web server, or because they involve an external service provider such as a bank or a logistics provider.
This does not mean that you cannot install it yourself, but simply that our team is accustomed to this kind of case and can instantly analyze any problems.
If you choose this option, our team will contact you after your order to obtain the information required for installation (your store URL, your FTP access, and any identifiers and certificates required).

What are the deadlines for installing payment modules?

Payment module installation times are short, typically 72 hours.
Shortly after your order, one of our technicians will tell you the information required to install your module. In order for our team to meet these deadlines you must provide PrestaShop Addons with all the information. If information is missing, we will have to push back the installation.

How is the rating system for products sold on the PrestaShop Addons marketplace managed?

As of May 3, 2021, our partner "Avis vérifiés" will manage the collection and publication of reviews to guarantee their authenticity and transparency.

All scores awarded prior to the implementation of this new rating system will be retained and taken into account in the calculation of the average displayed on your product sheets.

However, only comments collected after the new rating system goes online will be displayed on your product sheets.

How do I rate the products I bought on the PrestaShop Addons marketplace?

There are two ways to review the products you have purchased:

• Access the form in your client account: in the "Reviews" tab > " Write a review". You can give your opinion from 10 days after your order or your download.

• Accessing the form via the ‘Verified Reviews’ e-mail: receipt 10 days after the purchase or download of the product in question.

What are the scoring criteria?

A single score from 1 to 5 is required to evaluate the products you have purchased on the PrestaShop marketplace.

This score includes both the quality of the module and the support provided by the vendor if you have received it. You will be asked to provide comments with your review.

Are all my reviews published?

If your product's rating is equal to or higher than 3 out of 5, it is considered as positive. The review is therefore automatically published on your product page and visible to all users of the PrestaShop Addons marketplace

However, if the rating given is less than 3 out of 5, your review will be temporarily blocked by our partner "Avis vérifiés" for a period of 7 days, enough time for the seller to eventually get back to you to understand the reasons why you left this review and to find the appropriate solutions to your problem.

Your review will not be published until the end of this 7-day period, unless you change your mind or the seller's reporting procedure to Avis Vérifiés is accepted.

I would like to change my review. How do I do so?

You can inform the seller from your customer account in the "Messages" area. The seller will arrange with the "Avis vérifiés" platform for you to receive a form to rate the product again.

What is a module / theme update?

Any module or theme sold on the PrestaShop Addons marketplace is generally upgraded to adjust to different software versions or to meet e-sellers' various needs. These improvements result in updates to modules and themes by their respective developers.
Therefore, developers of modules and themes can:

• corrections due to bugs that customers have encountered or security corrections; these updates are considered minor.

• add new features batched together during major updates.

How can I update a module or a theme?

Once you have purchased a product, access its updates as follows:

1. In your store's administration interface, log in to your Addons account;

2. Go to the “Modules” menu: notifications will appear for the modules to be updated;

3. Click the “Update” button for the product concerned

4. Enjoy the new version of your product!

What is the Business Care subscription?

Business Care is a subscription associated with each of the Addons, the first year of which is included in the purchase.

What is included in the 'Business Care' subscription?

With the 'Business Care' subscription, you benefit from:

• Access to all minor and major updates offered by the vendor

• Access to compatibility updates with any new version of the software, whether it is major (e.g. PrestaShop 1.7) or minor (e.g. PrestaShop 1.7.7). Corrective versions are excluded (e.g 1.7.7.8).

• Direct support from the addon developer as soon as the subscription is active (questions on how to use the product and how to solve technical issues)

NB: the 'Business Care'does not include specific or custom developments for your online store.

What are the main features of the 'Business Care' subscription?

• The first annual fee is paid when the Addon is purchased

• The duration of the subscription is 12 months from the date of purchase of the Addon

• The subscription is paid annually and not by monthly direct debit

• The subscription is tacitly renewable

• Without obligation, cancellation is possible without notice. The subscription will end once the current subscription expires. The year started is due.

• Your subscription can be reactivated at any time, even several years after it expires.

How do I subscribe?

When you purchase your Addon, your first year's subscription is automatically included and then tacitly renewed at the end of the period. The good news is that you keep your Addon for life.

If you purchased an Addon before the launch of the Business Care subscription, you can find the answers from the question below:

I would like to purchase a Business Care subscription for an Addon I have already purchased. Is this possible?

Where can I view and manage all of my Business Care subscriptions?

All of your Business Care subscriptions are listed in your customer account, in the Subscriptions tab. You can activate or deactivate the automatic renewal of your subscriptions, follow the expiry dates (renewal or expiration) but also manage your payment method associated with one or more subscriptions from this page.

Do I need a Business Care subscription when I purchase Addons?

The Business Care subscription is indissociable from the purchase of the Addon. You cannot purchase an Addon in the PrestaShop Addons Marketplace without an associated subscription.

I have several versions of the same Addon, is one Business Care subscription enough?

The Business Care subscription is associated with an Addon license. If you have purchased the same Addon several times for different stores, it is necessary to subscribe to as many Business Care subscriptions in order to benefit from its advantages.

How much does the 'Business Care' subscription cost?

When you purchase a new Addon, the subscription price is automatically calculated and included in the price displayed on the product page.

This price is justified by the work of the Addons sellers who create and maintain the Addons on a daily basis to ensure their performance and compatibility on your online store, while providing quality technical support to help you grow your business.

Addon price changes only impact future subscriptions. If you have already subscribed to a Business Care subscription before the price of the Addon in question was changed, you will still pay the same amount as on their first invoice (excluding discounts).

If you reactivate or renew your Business Care subscription, certain special pricing conditions will apply. For more information:

• "Can I reactivate my Business Care subscription?

• " I would like to purchase a Business Care subscription for an Addon I have already purchased. Is this possible?

Is the Business Care subscription automatically renewed?

Yes, the Business Care subscription is renewable by default. Shortly before renewal, you will receive a notification that the Business Care offer will be renewed soon.

If the Addon has been transferred, then this notification will be sent directly to the new owner.

To learn more about the transfer of Addons:

• "I am an online merchant. Why and how should I transfer a product I have bought to my agency or freelancer?"

• "I am an agency or freelancer. Why and how should I transfer a product I have bought for one of my customers?"

Can I deactivate the automatic renewal of my subscription?

If you do not want to automatically renew your 'Business Care' subscription, simply deactivate this feature via your customer account in the "Support & Update" section. At the end of the current period, this action will result in the termination of your subscription.

This must be done for each 'Business Care' subscription that you no longer wish to use.

If you change your mind, you can simply reactivate this option while your subscription is still active.

Can I cancel my Business Care subscription?

Yes. You can cancel your Business Care subscription at any time without notice. However, it will end on the expiry date of the current subscription.

Example: On July 1, 2021, you buy Addon "X" - including the 'Business Care' subscription.

On October 31, 2021, you request the termination of your subscription by deactivating its automatic renewal. The cancellation will be effective on June 30, 2022. So from 31 October 2021 to 30 June 2022, you will continue to enjoy all the benefits of the 'Business Care' subscription.

Can I reactivate my 'Business Care' subscription?

Yes, the 'Business Care' subscription can be reactivated at any time from your PrestaShop Addons account.

However, if it has already expired, a one-time reactivation fee will apply.

What happens if my payment method is no longer valid or if no payment method is registered on my account?

If you have a subscription with automatic renewal enabled and if the payment method has expired or is not available you will not be charged for the renewal amount. Therefore, once the expiration date has passed, your Business Care subscription will be temporarily canceled for a period of 10 days. During these 10 days, you will be prompted to add a new payment method to reactivate your subscription. If the payment still cannot be completed after the 10 days, your Business Care subscription will be permanently terminated and you will lose all benefits.

For more information:

My subscription renewal could not be deducted, what should I do?

What are my rights when my subscription expires or is cancelled?

You remain the owner of your Addon and can continue to use it freely. However, you will not have access to technical support or new updates for your Addon, be they major or minor.

What is a preferred payment method and what are the benefits of setting it?

We give you the opportunity to define a preferred payment method to simplify the payment of your renewals. Once defined, this payment method can be assigned to all your existing Business Care subscriptions. This allows you to centralize your renewals on a single payment method. In addition, if you change your preferred payment method, all your subscriptions associated with that method will be automatically updated with your new payment method. This allows you to better control your subscriptions and save time in their management.

Note that the preferred payment method will only be assigned to your existing subscriptions and will therefore not be applied by default to your future subscriptions.

I would like to purchase a 'Business Care' subscription for an Addon I have already purchased. Is this possible?

Yes, if the Addon is still available on the marketplace, then you can subscribe to the Business Care subscription directly via the “Support & updates” tab

If you do not have an active support offer or if it has expired: an additional surcharge will be applied to the price of the Business Care subscription (only for the first year of renewal).

If you have an active support offer, the Business Care subscription price is on average 40% lower than the post-expiration price.

In conclusion: consider subscribing to Business Care before your Addon support expires!

I can't get a Business Care subscription to start or reactivate. Why?

There are two possible reasons:

The Addon has been partially disabled in the marketplace: If your subscription is still active, you can continue to enjoy the benefits of the Business Care offer.

If you do not have a support offer or if it has expired, you can subscribe or renew the Business Care subscription of the Addon as soon as it is available on the marketplace.

The Addon has been disabled in the marketplace: In this case, you will see the status "No Addon available". This means that you cannot subscribe to Business Care.

Do not hesitate to contact us so that we can help you find an alternative solution!

My subscription renewal could not be charged, what should I do?

If your automatic renewal payment fails, you will be notified by email. Your Business Care subscription will be temporarily canceled but you will be given 10 days to reactivate your subscription at no charge.

There can be many reasons for a failed payment, but the notification will tell you exactly why the automatic renewal failed. To pay for your pending renewals, click on the "Pay subscription" link. A page will open showing you the invoice(s) you have pending payment. Select the invoice(s) of your choice and proceed with the payment by indicating your payment method.

After this retry, if the payment is successful, your subscription will be renewed. If the payment is still not successful after 10 days, your subscription will be canceled and you will lose all its benefits.

What are the refund terms and conditions?

No refunds will be made automatically. All requests for refunds must be made in writing to PrestaShop.

PrestaShop will be able to make the refund without consulting or requesting validation from the seller concerned.

In order to be eligible for a refund, the following conditions must be met:

a) Addon refunds

You are eligible for an Addon refund, up to 1 month after purchase, for at least one of the following reasons:

• The Addon has not been downloaded

• The Addon has technical faults

*If you have not previously contacted the seller for support regarding the problem with the Addon, PrestaShop S.A. cannot issue a refund without the seller's consent.

If the Addon is refunded, the Business Care subscription will be refunded in full and the subscription will be terminated.

As soon as the refund is made, you will not be able to download the Addon from your PrestaShop Addons customer account.

b) 'Business Care' subscription refunds

You are eligible for a full refund of your Business Care subscription for at least one of the following reasons:

• No response 2 weeks after requesting technical support

• No technical resolution was provided within 2 weeks of that request

As soon as the Business Care subscription is refunded, you will no longer be able to download updates or receive technical support for the applicable Addon.

What is GDPR?

The General Data Protection Regulation (GDPR) that comes into force on 25 May 2018 has the goal of harmonizing regulations concerning the protection of privacy in the European Union.
The GDPR extends the reach of the current directive to cover all data processed not just European individuals and legal entities, but also non-European companies or organizations that process data about European citizens.

We have written a White Paper that details this regulation's content and the reasons for its entry into force.

Who is concerned?

The GDPR will apply to all processing of personal data, whether it is automated or not. "Processing" means the collection, conservation, modification, extraction, viewing, use, communication, erasure, etc. of personal data (identity, email address, IP address, telephone number, location data, consumption habits, etc.).

The regulation concerns not only European companies but all companies located outside this region that processes personal data about European citizens.

What does this mean for end clients?

In accordance with the GDPR, any client located within the European Union:

• Must be informed of the collection and end uses of his or her data

• Must be able, where necessary, to give and withdraw their consent to the collection and processing of their personal data

• Must have access to it and be able to obtain a copy in a portable format, as well as refuse processing in certain cases and have it erased.

What does this mean for PrestaShop e-sellers?

E-sellers must make sure that their store allows end clients to exercise all their rights concerning the processing of personal data. Therefore, e-sellers must allow their clients to:

• be informed of the collection and end uses of their data

• be able, where necessary, to give and withdraw their consent to the collection and processing of their personal data

• have access to it and obtain a copy in a portable format, as well as refuse processing in certain cases and have it erased.

In addition, e-sellers must:

• Only collect data that is relevant and necessary for the store's business objective

• Inform clients of the collection of their data and their rights

• Put in place all the technical and organization measures that can show their practices comply with the GDPR.

What does PrestaShop have planned to allow e-sellers to comply with the regulation?

PrestaShop has developed a module to help e-sellers and module developers to comply with the regulation by respecting the following requirements:

The purpose of this module is to manage personal data collected by the PrestaShop software, by native modules and community modules installed on your store (only modules that are GDPR-compatible themselves).

It will bring you into compliance by respecting the following requirements:

• Users' access rights to their personal data in their customer account

• Users' right to data portability (a copy of their data in an exploitable CSV or PDF format)

• Users' right to edit or delete their personal data, subject to seller approval

• Users' right to give and withdraw their consent

• E-sellers' obligation to maintain a log of processing activities (in particular for the access, consent, and erasure of personal data)

Do you have a store in PrestaShop version 1.7?

Here are the 3 steps to install the GDPR module:

1. In the back office, go to the Modules > Modules & Services page

2. In the Selection section, use the search bar to enter the following word (depending on the language of the store):

   • EN: "GDPR"

   • FR: "RGPD"

   • ES: "RGPD"

   • DE: "DSGVO"

   • IT: "RGPD"

   • NL: "AVG"

   • PL: "GDPR"

   • PT: "RGPD"

   • RU: "GDPR"

   • All other languages: "GDPR"

   ATTENTION: it is this exact term that must be used, otherwise the module cannot be found on the list.

3. A module will appear: "Official GDPR Compliance" or "RGPD Officiel" (in French). Click "Install" and you're done!

Do you have a store in PrestaShop version 1.6 & 1.5?

See our Official GDPR Compliance module compatible with PrestaShop version 1.6 & 1.5 on our PrestaShop Addons Marketplace.

What does this mean for PrestaShop sellers?

Sellers are very likely to be concerned by the GDPR regulation.

We give you all the details you could need about it here.

How do I know which modules comply with the law ?

A GDPR compliant product is easily recognizable as it is stipulated in the "Legal compliance" part of the product sheet.