Optimize your online store with PrestaShop's Official Marketplace!

Frequently asked questions

General

What is PrestaShop Addons?

PrestaShop Addons is PrestaShop's official marketplace. Here, you will find modules, themes and services that allow you to customize and roll out your PrestaShop e-commerce site according to your needs.
The products on PrestaShop Addons are developed by PrestaShop and its developer community. After-sales service is provided by the developer of the module, theme or service you purchase.

What is a module?

A module is a plug-in that allows you to add features to your merchant site. It installs very easily and is configured in your PrestaShop administration interface.
Modules allow you to:

  • Optimize your store's visibility (indexing on search engines, marketplaces, price comparison websites, etc.);

  • Adapt your store to e-sellers' local habits (payment methods, delivery services, terms and conditions, etc.);

  • Personalize your store (homepage, product page, search, layered navigation, quick registration, etc.);

  • Optimize the conversions on your store (site speed, online chat, reassurance, sales and newsletters, etc.);

  • To simplify the day-to-day management of your activity (automating logistics tasks, exporting data, implementing a sale on all products, etc.).

A huge choice of modules is available to meet the specific needs of each e-seller.

What is a theme?

A theme corresponds to the design of your online store.
It is your site's design and graphics that determines your business's "universe". The theme of your store must therefore perfectly match your product catalog.
Your website's design is the first element that your customers notice on your online store and reassures them.
The themes offered on PrestaShop Addons are ready to use: they install on your store in just a few clicks from your administration interface.
In the "Graphic Themes” section, you just need to use the navigation links on the left of your screen to find the design that meets your requirements:

  • Display: responsive (adapts your store's navigation and its design to all devices: computer, tablet, smartphone) or standard (optimized only for computer screens);

  • Style: allows you to choose your store's look;

  • Included features: templates can include many additional features (such as a color configuration feature to change your store's color), a rich menu, a sticky basket, and more;

Sector of activity: depending on your store's sector of activity, some designs may be more appropriate.
The templates are shown with images and photos to give concrete examples of how they can be used: they are just ideas of presentation. Nothing is stopping you from buying an automotive theme and using it to sell hi-tech products! Choose your theme according to its overall design and features, its homepage, the product presentation and its colors!

Why create an account on PrestaShop Addons?

On PrestaShop Addons, creating an account is required to download and sell modules or templates.
By creating your free account, you will be able to access to the whole catalog of free modules and topics in PrestaShop Addons as well as purchase modules, themes, logos and specification templates sold on the platform.

How can I be kept informed about PrestaShop Addons?

There are 2 easy ways to keep up with new products on the site, without having to visit regularly:

  • Subscribe to our weekly newsletter

  • Subscribe to the various RSS feeds available

These two options are available in the footer on the homepage.

How can I sell a module or a theme on PrestaShop Addons?

Click here to find out how to make money by selling on Addons!

Purchasing modules, templates and services

How can I buy a product on PrestaShop Addons?

To buy a product (module, theme or service), you must have created an account on the Addons site.
Once on the product page of your choice, simply click on the "Add to cart" button, and then confirm your order.
You will then receive an e-mail with a link to download your product as a .zip file.
Careful! After downloading your purchase, you will be unable to be refunded because it will be considered as final.

Can I use a module, theme or email template on more than one online store?

The license provided by PrestaShop Addons for all products is valid only once, for a single e-commerce store.
If you wish to order a large number of licenses at once, do not hesitate to ask us for a quote via our contact form.

What is the skill level?

The skill level of a module, theme or e-mail template indicates the technical level required to configure and use a product.
This skill level is set by merchants using the product on their own e-shop.

What is Your skill level?

There are 3 skill levels:

  • Easy to use for basic products that everyone can easily configure,

  • Intermediate: the product requires a minimum configuration to work normally,

  • Advanced: the product requires a complex configuration.

What is multistore?

PrestaShop's multistore mode lets you manage multiple stores from a single administration interface. With this feature, you can share your customers, stocks, and orders between your different stores.

What is included in the prices of modules, templates and email templates purchased on PrestaShop Addons?

When you purchase a module, theme or email template, you pay the price displayed only once and acquire the right to use it on a single online store.
The price of each product includes 3 months of free support: during the 90 days following purchase, you can contact the developer who will answer your technical and functional questions and provide you with all product updates.
Please note that certain modules allow you to access paid third-party services (a bank, a delivery service): these are not included in the price of the module and PrestaShop Addons guarantees neither the price nor the services offered by these companies.

What is included in the prices of modules, templates and email templates purchased on PrestaShop Addons?

How long can I keep a product I bought?

Forever! The zip you receive when you buy is yours.
This product can be used on your store as long as the module / theme's compatibility is not broken by an update to your store.
For example, if you buy a module for a store in 1.6 and want to migrate to 1.7, you will have to buy a 1.7-compatible module if the module in question is not compatible with both 1.6 and 1.7.
Sometimes the module requires a subscription to a third-party service (a bank, a delivery service), but the module is yours.

Payment

Is payment by card secure?

It is SSL (Secure Sockets Layer) secure.
Transactions between your browser and the bank's servers are encrypted.
No one, not even PrestaShop Addons, can access information about the card that you provide (number, visual cryptogram and expiration date).

What payment methods can be used to pay for my purchases?

You can pay in different ways:

  • By credit card (“Carte bleue”, VISA, Mastercard) with Be2Bill

  • By Paypal account

  • By American Express (Amex) in the USA

  • By bank transfer if you pay in Euros

  • By Bancontact / Mistercash in Belgium

  • By IDEAL in the Netherlands

How can you be exempted from VAT (value added tax)?

This only concerns you if your company is located in Europe. In this case, simple enter your intra-community VAT number in the “Addresses” section in your customer account.

Installing modules, themes and email templates

How can I install a PrestaShop module on my e-commerce site?

Installing your PrestaShop modules takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the module you just bought and select the version compatible with your PrestaShop.

If you use PrestaShop 1.6 or 1.7

  1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

  2. Enter your login information in the box.

  3. Now all of your purchases will appear directly in your list of back office modules!

  4. After connecting to Addons from your store's administration interface, click on the "Modules" tab in the menu.

  5. Look for the name of the module you want, click "Install", then configure it.

Using PrestaShop 1.5 or 1.4?

  1. In your store's administration interface, click on the "MODULES" tab in the menu.

  2. At the top right, click "Add New Module", and load the module file you previously saved.

  3. Then, just click on "Install" to configure it. 

Careful! PrestaShop Addons does not provide support for community modules. Please contact the seller directly in case of problems.
For more information, see the official documentation.

How can I install a PrestaShop theme on my e-commerce site?

Installing your PrestaShop templates takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the theme you just bought.

Do you use PrestaShop 1.6, PrestaShop 1.7, or PrestaShop Cloud?

  1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

  2. Enter your login information in the box.

  3. Now all of your purchases will appear directly in your list of back office modules!

  4. After connecting to Addons from your store's administration interface, you will find your theme in Preferences / Themes. The purchased theme will be visible only if it is compatible with your store's version. (If you are using PrestaShop version 1.6.0.5 or 1.6.0.6, download your theme by clicking on "Add a theme")

  5. Click on "Use this theme" in order to activate it on your store.

Using PrestaShop 1.5 or 1.4?

  1. In your store's administration interface, click on the "MODULES" tab in the menu.

  2. Search for the "Import/Export a theme" module. Then, just click on Install to go to configuration, which will allow you to install the theme you just bought.

Careful! PrestaShop Addons does not provide support for community modules. Please contact the seller directly in case of problems.
For further information, see the official documentation.

How can I install a PrestaShop email template on my e-commerce site?

Installing your PrestaShop email templates takes just 2 clicks!

On the "Orders" page of your PrestaShop Addons account, download the zip file of the email template you just bought and select the version compatible with your PrestaShop.

Do you use PrestaShop 1.5, 1.6 or 1.7?

  1. Go to the Modules tab of your store's administration interface (back-office).

  2. Locate the "E-mail Manager" module, then click "install" and "configure".

  3. Once on the module configuration page, upload the email template that you bought on PrestaShop Addons.

  4. Follow the module's instructions.

Why do I need to fill in my store URL when I download a module or theme?

When you download a module or theme from your customer account, you must fill in your store's URL. The module or theme you purchased, which is valid only for a single e-commerce site, will be linked to this URL. This information is important because if you need technical support for a given product, its developer will need this information to act as quickly as possible.
If you are on a test environment, enter the address of your future website. If you are not yet sure, you can apply for a change via our contact form later on.

What is the "Installation by PrestaShop" option for?

Some modules are, by nature, more complex to implement than others. Sometimes because they require intervention on your web server, or because they involve an external service provider such as a bank or a logistics provider.
This does not mean that you cannot install it yourself, but simply that our team is accustomed to this kind of case and can instantly analyze any problems.
If you choose this option, our team will contact you after your order to obtain the information required for installation (your store URL, your FTP access, and any identifiers and certificates required).

What are the deadlines for installing payment modules?

Payment module installation times are short, typically 72 hours.
Shortly after your order, one of our technicians will tell you the information required to install your module. In order for our team to meet these deadlines you must provide PrestaShop Addons with all the information. If information is missing, we will have to push back the installation.

Support and updates

What is a module / theme update?

Any module or theme sold on the PrestaShop Addons marketplace is generally upgraded to adjust to different software versions or to meet e-sellers' various needs. These improvements result in updates to modules and themes by their respective developers.
Therefore, developers of modules and themes can:

  • corrections due to bugs that customers have encountered or security corrections; these updates are considered minor.

  • add new features batched together during major updates.

How can I update a module or a theme?

Once you have purchased a product, access its updates as follows:

  1. In your store's administration interface, log in to your Addons account;

  2. Go to the “Modules” menu: notifications will appear for the modules to be updated;

  3. Click the “Update” button for the product concerned

  4. Enjoy the new version of your product!

How do I take advantage of the updates?

The conditions for accessing updates are as follows:

  • You have a valid Zen option: you have access to all product updates;

  • In all other cases, you only have access to minor updates (bug corrections) or security updates.

Option Zen is extended support for a product sold on the PrestaShop Addons marketplace. It applies to a single product and includes both support and updates for the product concerned.
Option Zen includes two services:

  • unlimited after-sales support during the period covered by the option;

  • access to all module or theme updates.

Option Zen is available at a discount when purchasing the module or theme; you can also buy it in your customer account after buying the module or theme.

What does Option Zen include?

The following are included in Option Zen:

  • questions about using the module/theme;

  • solving technical problems related to the module/theme;

  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;

  • installing and updating the module/theme

  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

What is the difference between Option Zen and Essential Support?

Essential Support is available for each module and theme sold on the PrestaShop Addons marketplace. It includes technical support and access to product updates. Essential Support is effective for a period of 90 days after purchasing the product. At the end of this period, only minor updates (bug fixes, security updates) remain available to everyone.
Option Zen, however, is a paid service in addition to Essential Support. It includes an extension of technical support up to 12 months after the date of purchase of the module or theme and also gives access to all its updates.

How much does Option Zen cost?

Each developer decides on the price of Option Zen according to the product for which it is offered.

Where can I sign up for Option Zen?

You can sign up for Option Zen directly when you purchase your module/theme or, later, via your customer account, in the "Support and updates” tab.

Where can I sign up for Option Zen?



I bought a Serenity Option, how does it work?
Serenity Options are now replaced by Option Zen. However, if you have one or more ongoing Serenity Options, the developers from whom you purchased them will honor them as stated in the conditions of purchase when you bought them.

I have a problem on my store, who should I contact?
If you have a problem with a module or theme you bought, you can contact the product developer via our contact form. They will reply within 5 working days.
If you have a technical problem with the PrestaShop solution itself, contact our sales team directly so that they can send you an estimate for a technical intervention.

I have a problem on my store, who should I contact?

If you have a problem with a module or theme you bought, you can contact the product developer via our contact form. They will reply within 5 working days.
If you have a technical problem with the PrestaShop solution itself, contact our sales team directly so that they can send you an estimate for a technical intervention.

FAQ