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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

Frequently asked questions

General

What is PrestaShop Addons?

PrestaShop Addons is PrestaShop's official marketplace. Thousands of products are available to customize and deploy your e-commerce site according to your needs. Here, you will find modules, themes and services that allow you to customize and roll out your PrestaShop e-commerce site according to your needs.
The products on PrestaShop Addons are developed by PrestaShop and its developer community. After-sales service is provided by the developer of the module, theme or service you purchase.

What is a module?

A module is a plug-in that allows you to add features to your merchant site. It installs very easily and is configured in your PrestaShop administration interface.
Modules allow you to:

  • Optimize your store's visibility (indexing on search engines, marketplaces, price comparison websites, etc.);

  • Adapt your store to e-sellers' local habits (payment methods, delivery services, terms and conditions, etc.);

  • Personalize your store (homepage, product page, search, layered navigation, quick registration, etc.);

  • Optimize the conversions on your store (site speed, online chat, reassurance, sales and newsletters, etc.);

  • To simplify the day-to-day management of your activity (automating logistics tasks, exporting data, implementing a sale on all products, etc.).

A huge choice of modules is available to meet the specific needs of each e-seller.

What is a theme?

A theme corresponds to the design of your online store.
It is your site's design and graphics that determines your business's "universe". The theme of your store must therefore perfectly match your product catalog.
Your website's design is the first element that your customers notice on your online store and reassures them.
The themes offered on PrestaShop Addons are ready to use: they install on your store in just a few clicks from your administration interface.
In the "Graphic Themes” section, you just need to use the navigation links on the left of your screen to find the design that meets your requirements:

  • Display: responsive (adapts your store's navigation and its design to all devices: computer, tablet, smartphone) or standard (optimized only for computer screens);

  • Style: allows you to choose your store's look;

  • Included features: templates can include many additional features (such as a color configuration feature to change your store's color), a rich menu, a sticky basket, and more;

  • Sector of activity: depending on your store's sector of activity, some designs may be more appropriate.

The templates are shown with images and photos to give concrete examples of how they can be used: they are just ideas of presentation. Nothing is stopping you from buying an automotive theme and using it to sell hi-tech products! Choose your theme according to its overall design and features, its homepage, the product presentation and its colors!

Why create an account on PrestaShop Addons?

On PrestaShop Addons, creating an account is required to download and sell modules or templates.
By creating your free account, you will be able to access to the whole catalog of free modules and topics in PrestaShop Addons as well as purchase modules, themes, logos and specification templates sold on the platform.

Go to our registration page to get all the benefits of Addons!

How can I be kept informed about PrestaShop Addons?

There are 2 easy ways to keep up with new products on the site, without having to visit regularly:

  • Subscribe to our weekly newsletter

  • Follow us on social networks:

These two options are available in the footer on the homepage.

How can I sell a module or a theme on PrestaShop Addons?

Click here to find out how to sell on PrestaShop addons!

Purchasing modules, templates and services

How can I buy a product on PrestaShop Addons?

To buy a product (module, theme or service), you must have created an account on the Addons site.
Once on the product page of your choice, simply click on the "Add to cart" button, and then confirm your order.
You will then receive an e-mail with a link to download your product as a .zip file. You can also download your module/theme from your Addons customer account, in the "Downloads" tab.
Careful! After downloading your purchase, you will be unable to be refunded because, being a dematerialized product, it will be considered final. Once downloaded, it belongs to you.

Can I use a module, theme or email template on more than one online store?

The license provided by PrestaShop Addons for all products is valid only once, for a single e-commerce store.
If you wish to order a large number of licenses at once, do not hesitate to contact us via the Help Center, section "I need advice on choosing a product".

What is the skill level?

The skill level of a module, theme or e-mail template indicates the technical level required to configure and use a product.
This skill level is set by merchants using the product on their own e-shop.

What is Your skill level?

There are 3 skill levels:

  • Easy to use for basic products that everyone can easily configure,

  • Intermediate: the product requires a minimum configuration to work normally,

  • Advanced: the product requires a complex configuration.

What is multistore?

PrestaShop's multistore mode lets you manage multiple stores from a single administration interface. With this feature, you can share your customers, stocks, and orders between your different stores.

What is included in the prices of modules, templates and email templates purchased on PrestaShop Addons?

When you purchase a module, theme or email template, you pay the price displayed only once and acquire the right to use it on a single online store.
The price of each product includes 3 months of free support: during the 90 days following purchase, you can contact the developer who will answer your technical and functional questions and provide you with all product updates.
Please note that certain modules allow you to access paid third-party services (a bank, a delivery service): these are not included in the price of the module and PrestaShop Addons guarantees neither the price nor the services offered by these companies.

What is included in the prices of modules, templates and email templates purchased on PrestaShop Addons?

How long can I keep a product I bought?

Forever! The zip you receive when you buy is yours.
This product can be used on your store as long as the module / theme's compatibility is not broken by an update to your store.
For example, if you buy a module for a store in 1.6 and want to migrate to 1.7, you will have to buy a 1.7-compatible module if the module in question is not compatible with both 1.6 and 1.7.
Sometimes the module requires a subscription to a third-party service (a bank, a delivery service), but the module is yours.

I am an online merchant. Why and how should I transfer a product I have bought to my agency or freelancer?

Once you have purchased a product on PrestaShop Addons, you can transfer its management to the agency or freelancer who works for you:

  • Go to the Downloads tab of your customer account and click the "Transfer this product" button.

  • Enter the address of your agency's PrestaShop Addons account and wait until the transfer is confirmed. You will receive confirmation by email.

As soon as the transfer is accepted, your agency/freelancer can manage the support for your product directly with the developer. They will also have access to the product downloads and updates.
On your side:

  • Of course, even if you transfer a product to another account, you can still access its functions via your store's administration interface.

  • The invoice will remain in the Order history tab of your PrestaShop Addons customer account.

  • The product will still appear in the Downloads tab of your customer account but you will no longer be able to access the support for this product.

I am an online merchant and my agency/freelancer has transferred a product to me. What should I do?

When your agency/freelancer transfers you a product, you receive an email notification inviting you to go to the Downloads tab in your customer account to confirm this transfer request.
As soon as you have accepted the transfer, you can access the product download, updates, documentation and support.
Your agency/freelancer keeps the purchase invoice but you have the order number that you can provide when making support requests.

I am an agency or freelancer. Why and how should I transfer a product I have bought for one of my customers?

Once you have purchased a product on PrestaShop Addons, you can transfer its management to your customer:

  • Go to the Downloads tab of your customer account and click the "Transfer this product" button.

  • Enter the address of your customer's PrestaShop Addons account and wait until the transfer is confirmed. You will receive confirmation by email.

As soon as the transfer is accepted, your customer can manage the support for your product directly with the developer. They will also have access to the product download and updates.
The invoice will remain in the Orders tab of your PrestaShop Addons customer account.

How to use a promotional code?

  • Where do I use my code?
    Your code must be included when you complete your purchase, in your shopping basket, into the "Use a promo code" field.

  • How do I use my code?
    Once your promo code has been received, you can select the product associated with your code on Addons, and add it when completing your order in your shopping basket. We recommend that you copy and paste the code to avoid any typing errors.

    What do I do if I make an error when entering the code? Our codes have a usage limit up to two. However some codes can be limited to one unic use. Be sure to copied properly this one when you try to use it.
    Once your code is registered, the promotion amount will be applied to the price of the product concerned, and the amount of the basket will be automatically updated.

  • I want to use several codes on the same order, or on different products, how do I do this?
    Promotional codes cannot be combined with other ongoing promotions. Each code is associated with a specific product.

  • I have a problem with a promo code, who do I contact?
    You can directly contact the product supplier using the Addons contact form.

  • My code has expired - can I request a discount code extension?
    Promotional codes cannot be extended. You should use your code as soon as possible, to be sure to avoid this situation.

Payment

Is payment by card secure?

It is SSL (Secure Sockets Layer) secure.
Transactions between your browser and the bank's servers are encrypted.
No one, not even PrestaShop Addons, can access information about the card that you provide (number, visual cryptogram and expiration date).

What payment methods can be used to pay for my purchases?

You can pay in different ways:

  • By credit card (“Carte bleue”, VISA, Mastercard) with Be2Bill

  • By Paypal account

  • By American Express (Amex) in the USA

  • By bank transfer if you pay in Euros

  • By Bancontact / Mistercash in Belgium

  • By IDEAL in the Netherlands

How can you be exempted from VAT (value added tax)?

This only concerns you if your company is located in Europe. In this case, simple enter your intra-community VAT number in the "Addresses" section in your customer account.

Installing modules, themes and email templates

How can I install a PrestaShop module on my e-commerce site?

Installing your PrestaShop modules takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the module you just bought and select the version compatible with your PrestaShop.

If you use PrestaShop 1.6 or 1.7

  1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

  2. Enter your login information in the box.

  3. Now all of your purchases will appear directly in your list of back office modules!

  4. After connecting to Addons from your store's administration interface, click on the "Modules" tab in the menu.

  5. Look for the name of the module you want, click "Install", then configure it.

How can I install a PrestaShop theme on my e-commerce site?

Installing your PrestaShop templates takes just 2 clicks!

On the "Orders" page of your Addons account, download the zip file of the theme you just bought.

Do you use PrestaShop 1.6, PrestaShop 1.7, or PrestaShop Cloud?

  1. In your store's administration interface, click on the tab to connect to PrestaShop Addons, in the upper right of the page.

  2. Enter your login information in the box.

  3. Now all of your purchases will appear directly in your list of back office modules!

  4. After connecting to Addons from your store's administration interface, you will find your theme in Preferences / Themes. The purchased theme will be visible only if it is compatible with your store's version. (If you are using PrestaShop version 1.6.0.5 or 1.6.0.6, download your theme by clicking on "Add a theme")

  5. Click on "Use this theme" in order to activate it on your store.

How can I install a PrestaShop email template on my e-commerce site?

Installing your PrestaShop email templates takes just 2 clicks!

On the "Orders" page of your PrestaShop Addons account, download the zip file of the email template you just bought and select the version compatible with your PrestaShop.

Do you use PrestaShop 1.5, 1.6 or 1.7?

  1. Go to the Modules tab of your store's administration interface (back-office).

  2. Locate the "E-mail Manager" module, then click "install" and "configure".

  3. Once on the module configuration page, upload the email template that you bought on PrestaShop Addons.

  4. Follow the module's instructions.

Why do I need to fill in my store URL when I download a module or theme?

When you download a module or theme from your customer account, you must fill in your store's URL. The module or theme you purchased, which is valid only for a single e-commerce site, will be linked to this URL. This information is important because if you need technical support for a given product, its developer will need this information to act as quickly as possible.
If you are on a test environment, enter the address of your future website. If you are not yet sure, you can apply for a change via our help center later on.

What is the "Installation by PrestaShop" option for?

Some modules are, by nature, more complex to implement than others. Sometimes because they require intervention on your web server, or because they involve an external service provider such as a bank or a logistics provider.
This does not mean that you cannot install it yourself, but simply that our team is accustomed to this kind of case and can instantly analyze any problems.
If you choose this option, our team will contact you after your order to obtain the information required for installation (your store URL, your FTP access, and any identifiers and certificates required).

What are the deadlines for installing payment modules?

Payment module installation times are short, typically 72 hours.
Shortly after your order, one of our technicians will tell you the information required to install your module. In order for our team to meet these deadlines you must provide PrestaShop Addons with all the information. If information is missing, we will have to push back the installation.

Rating of modules, themes and services

How is the rating system for products sold on the PrestaShop Addons marketplace managed?

As of May 3, 2021, our partner "Avis vérifiés" will manage the collection and publication of reviews to guarantee their authenticity and transparency.


All scores awarded prior to the implementation of this new rating system will be retained and taken into account in the calculation of the average displayed on your product sheets.

However, only comments collected after the new rating system goes online will be displayed on your product sheets.

How do I rate the products I bought on the PrestaShop Addons marketplace?

There are two ways to review the products you have purchased:

  • Access the form in your client account: in the "Reviews" tab > " Write a review", immediately after purchasing your product

  • Accessing the form via the ‘Verified Reviews’ e-mail: receipt 7 days after the purchase or download of the product in question.

What are the scoring criteria?

A single score from 1 to 5 is required to evaluate the products you have purchased on the PrestaShop marketplace.

This score includes both the quality of the module and the support provided by the vendor if you have received it. You will be asked to provide comments with your review.

Are all my reviews published?

If your product's rating is equal to or higher than 3 out of 5, it is considered as positive. The review is therefore automatically published on your product page and visible to all users of the PrestaShop Addons marketplace


However, if the rating given is less than 3 out of 5, your review will be temporarily blocked by our partner "Avis vérifiés" for a period of 7 days, enough time for the seller to eventually get back to you to understand the reasons why you left this review and to find the appropriate solutions to your problem.

Your review will not be published until the end of this 7-day period, unless you change your mind or the seller's reporting procedure to Avis Vérifiés is accepted.

I would like to change my review. How do I do so?

You can inform the seller from your customer account in the "Messages" area. The seller will arrange with the "Avis vérifiés" platform for you to receive a form to rate the product again.

Support and updates

What is a module / theme update?

Any module or theme sold on the PrestaShop Addons marketplace is generally upgraded to adjust to different software versions or to meet e-sellers' various needs. These improvements result in updates to modules and themes by their respective developers.
Therefore, developers of modules and themes can:

  • corrections due to bugs that customers have encountered or security corrections; these updates are considered minor.

  • add new features batched together during major updates.

How can I update a module or a theme?

Once you have purchased a product, access its updates as follows:

  1. In your store's administration interface, log in to your Addons account;

  2. Go to the “Modules” menu: notifications will appear for the modules to be updated;

  3. Click the “Update” button for the product concerned

  4. Enjoy the new version of your product!

What is the Business Care subscription?

From July 1, 2021*, the Zen Option will be replaced by a new offer called 'Business Care', available as a subscription on the PrestaShop Addons marketplace.

You can subscribe from from July 1, 2021 for all the Addons developed by PrestaShop, and from August 31, 2021* for the whole PrestaShop Addons marketplace catalog.

*estimated date. Subject to technical difficulties that may slightly delay the launch.

What is included in the 'Business Care' subscription?

With the 'Business Care' subscription, you benefit from:

  • Access to all minor and major updates offered by the vendor

  • Access to compatibility updates with any new version of the software, whether it is major (e.g. PrestaShop 1.7) or minor (e.g. PrestaShop 1.7.7). Corrective versions are excluded (e.g 1.7.7.8).

  • Unlimited support as soon as the subscription is active (questions on how to use the product and how to solve technical issues)

NB: the 'Business Care'does not include specific or custom developments for your online store.

What are the main features of the 'Business Care' subscription?

  • The first annual fee is paid when the Addon is purchased

  • The duration of the subscription is 12 months from the date of purchase of the Addon

  • The subscription is paid annually and not by monthly direct debit

  • The subscription is tacitly renewable

  • Without obligation, cancellation is possible without notice. The subscription will end once the current subscription expires. The year started is due.

  • Your subscription can be reactivated at any time, even several years after it expires.

How do I subscribe?

When you purchase your Addon, your first year's subscription is automatically included and then tacitly renewed at the end of the period. The good news is that you keep your Addon for life.

Do I need a Business Care subscription when I purchase Addons?

Yes. In contrast to the Zen Option, the Business Care subscription will be inseparable from the purchase of the Addon. You will no longer be able to buy an Addon on the PrestaShop Addons marketplace without an associated subscription.

How much does the 'Business Care' subscription cost?

The subscription fee is 40% of the Addon price at the time of purchase (modules, themes, email templates, packs and bundles included).

This percentage reflects the hard work that Addons vendors put into creating and maintaining Addons to ensure their performance and compatibility with your online store, as well as providing quality technical support to help you expand your business.

Addon price changes will only affect future subscriptions. Customers who have already taken out a 'Business Care' subscription prior to the Addon price change will continue to pay the same amount as on their first bill.

Can I deactivate the automatic renewal of my subscription?

If you do not want to automatically renew your 'Business Care' subscription, simply deactivate this feature via your customer account in the "Support & Update" section. At the end of the current period, this action will result in the termination of your subscription.

If you change your mind, you can simply reactivate this option while your subscription is still active.

Can I cancel my Business Care subscription?

Yes. You can cancel your Business Care subscription at any time without notice. However, it will end on the expiry date of the current subscription.

Example: On July 1, 2021, you buy Addon "X" - including the 'Business Care' subscription.

On October 31, 2021, you request the termination of your subscription by deactivating its automatic renewal. The cancellation will be effective on June 30, 2022. So from 31 October 2021 to 30 June 2022, you will continue to enjoy all the benefits of the 'Business Care' subscription.

Can I reactivate my 'Business Care' subscription?

Yes, the 'Business Care' subscription can be reactivated at any time from your PrestaShop Addons account.

However, a one-time reactivation fee will apply. Your subscription will be charged at 70% instead of 40% of the price of the associated Addon. This surcharge is only applicable when you re-subscribe.

Example: On January 6, 2024, You want access to a major update for Addon "X". You can re-subscribe to the 'Business Care' offer from your PrestaShop Addons customer account.

However, as your 'Business Care' subscription ended on June 30, 2022, following your cancellation request, you will have to pay 70% instead of 40% of the price of the associated Addon to benefit from the 'Business Care' subscription.

July 1, 2021

October 31, 2021

June 30, 2022

January 6, 2024

January 6, 2025

Purchased the Addon

Cancellation request

End of subscription

Re-subscription

Automatic renewal

Addon price

49.99 €

49.99 €

49.99 €

49.99 €

49.99 €

Applied rate‘Business Care‘*

40 %

-

-

70 %

40 %

Amount in €

20.00 €

-

-

34.99 €

20.00 €

Amount to be paid by Nicolas - Excl.VAT

69.99 €

0 €

0 €

34.99 €

20.00 €

*% of the price of the Addon Excl.VAT

What are my rights when my subscription expires or is cancelled?

You remain the owner of your Addon and can continue to use it freely. However, you will not have access to technical support or new updates for your Addon, be they major or minor.

Subscription cancelled

Active subscription

Modules, themes, mail templates, packs and bundles

X

X

Access to minor and major updates

X

Access to compatibility updates with new major or minor versions of PrestaShop software (excluding patches)

X

Unlimited support.
Maximum response time: 1 working day*

X

*Working days = Monday to Friday. Public holidays included.

What will happen to the Zen Option?

As of July 1, 2021 purchasing and renewing the Zen Option will be automatically disabled for the Addons developed by PrestaShop.

However, the Zen Option will remain valid until its expiry date if you have taken out or renewed it before that date.

On August 31, 2021* purchasing and renewing the Zen Option will be automatically disabled for the entire PrestaShop Addons marketplace catalog.

If you have purchased or renewed the Zen Option before this date, it will remain valid until it is due to expire.

*estimated date. Subject to technical difficulties that may slightly delay the launch.

What are the refund terms and conditions?

No refunds will be made automatically. All requests for refunds must be made in writing to PrestaShop.

PrestaShop will be able to make the refund without consulting or requesting validation from the seller concerned.

In order to be eligible for a refund, the following conditions must be met:



a) Addon refunds


You are eligible for an Addon refund, up to 1 month after purchase, for at least one of the following reasons:

  • The Addon has not been downloaded

  • The Addon has technical faults

*If you have not previously contacted the seller for support regarding the problem with the Addon, PrestaShop S.A. cannot issue a refund without the seller's consent.



If the Addon is refunded, the Business Care subscription will be refunded in full and the subscription will be terminated.


As soon as the refund is made, you will not be able to download the Addon from your PrestaShop Addons customer account.



b) 'Business Care' subscription refunds


You are eligible for a full refund of your Business Care subscription for at least one of the following reasons:

  • No response 2 weeks after requesting technical support

  • No technical resolution was provided within 2 weeks of that request

As soon as the Business Care subscription is refunded, you will no longer be able to download updates or receive technical support for the applicable Addon.

Legal Questions: GDPR

What is GDPR?

The General Data Protection Regulation (GDPR) that comes into force on 25 May 2018 has the goal of harmonizing regulations concerning the protection of privacy in the European Union.
The GDPR extends the reach of the current directive to cover all data processed not just European individuals and legal entities, but also non-European companies or organizations that process data about European citizens.

We have written a White Paper that details this regulation's content and the reasons for its entry into force.

Who is concerned?

The GDPR will apply to all processing of personal data, whether it is automated or not. "Processing" means the collection, conservation, modification, extraction, viewing, use, communication, erasure, etc. of personal data (identity, email address, IP address, telephone number, location data, consumption habits, etc.).

The regulation concerns not only European companies but all companies located outside this region that processes personal data about European citizens.

What does this mean for end clients?

In accordance with the GDPR, any client located within the European Union:

  • Must be informed of the collection and end uses of his or her data

  • Must be able, where necessary, to give and withdraw their consent to the collection and processing of their personal data

  • Must have access to it and be able to obtain a copy in a portable format, as well as refuse processing in certain cases and have it erased.

What does this mean for PrestaShop e-sellers?

E-sellers must make sure that their store allows end clients to exercise all their rights concerning the processing of personal data. Therefore, e-sellers must allow their clients to:

  • be informed of the collection and end uses of their data

  • be able, where necessary, to give and withdraw their consent to the collection and processing of their personal data

  • have access to it and obtain a copy in a portable format, as well as refuse processing in certain cases and have it erased.

In addition, e-sellers must:

  • Only collect data that is relevant and necessary for the store's business objective

  • Inform clients of the collection of their data and their rights

  • Put in place all the technical and organization measures that can show their practices comply with the GDPR.

What does PrestaShop have planned to allow e-sellers to comply with the regulation?

PrestaShop has developed a module to help e-sellers and module developers to comply with the regulation by respecting the following requirements:

The purpose of this module is to manage personal data collected by the PrestaShop software, by native modules and community modules installed on your store (only modules that are GDPR-compatible themselves).

It will bring you into compliance by respecting the following requirements:

  • Users' access rights to their personal data in their customer account

  • Users' right to data portability (a copy of their data in an exploitable CSV or PDF format)

  • Users' right to edit or delete their personal data, subject to seller approval

  • Users' right to give and withdraw their consent

  • E-sellers' obligation to maintain a log of processing activities (in particular for the access, consent, and erasure of personal data)

Do you have a store in PrestaShop version 1.7?

Here are the 3 steps to install the GDPR module:

  1. In the back office, go to the Modules > Modules & Services page

  2. In the Selection section, use the search bar to enter the following word (depending on the language of the store):

    • EN: "GDPR"

    • FR: "RGPD"

    • ES: "RGPD"

    • DE: "DSGVO"

    • IT: "RGPD"

    • NL: "AVG"

    • PL: "GDPR"

    • PT: "RGPD"

    • RU: "GDPR"

    • All other languages: "GDPR"

    ATTENTION: it is this exact term that must be used, otherwise the module cannot be found on the list.

  3. A module will appear: "Official GDPR Compliance" or "RGPD Officiel" (in French). Click "Install" and you're done!

Do you have a store in PrestaShop version 1.6 & 1.5?

See our Official GDPR Compliance module compatible with PrestaShop version 1.6 & 1.5 on our PrestaShop Addons Marketplace.

What does this mean for PrestaShop sellers?

Sellers are very likely to be concerned by the GDPR regulation.

We give you all the details you could need about it here.

How do I know which modules comply with the law ?

A GDPR compliant product is easily recognizable as it is stipulated in the "Legal compliance" part of the product sheet.

FAQ