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módulo Help Desk - Customer Support Management System

Desenvolvido pela FME Modules

Mais vendido

Demonstração Demonstração Back Office

Galeria

module - SAC - Help Desk - Customer Support Management System - 1

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Demonstração Demonstração Back Office

Apresentações

PrestaShop Help Desk | Support module allows you to manage and track pre/post sale support inquiries. Create multiple departments to effectively manage inquiries. Let customers manage their support tickets from My Account section.

O que este módulo faz por você

Melhora o relacionamento com o cliente

What this Prestashop Help Desk module does for you

Creates an advance customer support management system
create multiple departments to manage tickets
View & reply customer tickets from backoffice
Create multiple premade replies
Send & receive email notifications

Improve customer relations
and much more

Help Desk is another useful module for business owners in order to provide online support by using e-ticketing for customers. With PrestaShop HelpDesk from FME, the support team is notified with every ticket generated from a problem faced by the clients. You can make pre-made replies, email templates, priorities and whole new departments from this extension. For more information regarding PrestaShop customer service module, click on the Demo

What this PrestaShop support module has to offer

In a lapse-free timeframe, you can solve customer inquiries regarding customer support by installing PrestaShop ticket system module in the easiest way possible. These tickets are generated from the customer accounts to be sent to the right department. To reach follow-ups, customers can track the entire communication between them and the support agent in a central thread.

Area of Function:

The PrestaShop support ticket module automates the process of analyzing support issues, received emails, evaluating suggestions and the complaints by customers. It comes with several important features such as the ability to manage priorities, departments, premade relies on clients, integral notes and emailing of templates. The customers can interact with the website in the most hassle free manner without causing any panic.

Following are the features discussed to provide you some insight. Click on DEMO to see all these features on live DEMO.

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Ficha técnica

Última atualização

08/03/2023

Línguas do módulo

en, de, es, fr, it, nl, pl, ru +2

Versões compatíveis com PrestaShop

V1.6.1 - V8.0.1

Compatibilidade com várias lojas

Módulo / Versão do modelo

V 2.2.0

Número de downloads

352

Nível

Para usuários iniciantes Para usuários intermediários

Documentação

Included

Desenvolvedor

FME Modules

Idiomas do desenvolvedor

Categoria

SAC

Características

New admin page styles
Front Ticket Messages appearance changed
The new feature allows the customer and the admin to send and receive images along with tickets
New Google Recaptcha introduced and old captcha removed
For user convenience latest tickets can be viewed from the addition of left block
In case of several tickets the customer can search a particular ticket from the search bar
For TXT and HTML, back office template editor for emails is added
It also saves customers from unwanted complications. The customers can save time by directly replying via email.

Post a New Ticket - Front Office

By signing in to their account, customers can interact with web-based support helpdesk. The ‘My Tickets' category from customers’ accounts is for creating new tickets and tracking the old ones. While producing a new ticket, file attachments are also supported

Handle Tickets

The following information is displayed on the grid view after the tickets have been received:

Ticket ID
Subject and status
Priority
Customer name
The data of user response
Edit the details
The admin can attain the following information by clicking on any of the tickets from the list:
Attachments and emails
The date a ticket is created
The date admin has responded
Related department
Last time a staff responded

This division handles the options for tickets on behalf of the store owner. It includes the status of the ticket, priorities, and department. For customer support agent and the user itself, ticket responses are displayed with various color schemes. The ticket can be replied by the admin or the agent from this section and can be closed on reply.

Internal Notes

Internal notes are to communicate with your agents or internal departments. PrestaShop Online Help Desk extension enables you to save these notes for better communication within the company.

Set Ticket Status

You need to set aside the important queries from the lesser significant ones to avoid losing potential customers. By making priorities regarding customer complaints through this extension, you will assure customer retention. The priorities can be rated as 1, 2, 3 or low and high.

Enable Departments

Departments are also responsible for executing clean and unhindered support tasks. With this customer service plugin, you can manage department title, email and signature.

Configure setting for Email Templates and Pre-Made replies

You can personalize email formats to be occasion appropriate for instance, new ticket creation, new message or when a new ticket is closed. Ready answers in the form of premade replies can be devised for communicating with the client instantly and for later use.

Ticket Alerts

You can get notified with every alert generated from the customer. Access back office and configure settings to ‘Send email copy’.

Google Captcha

To prevent spam you can activate caption from the settings.

Configuration Features

Personalized title for the helpdesk or a support page
Shows various ticket statuses on the front office such as priorities and departments
For newly generated ticket, choose default priority, respective department, and status
Pick the email template which you prefer
Enable file uploads
Upload file with the maximum size
File types which users are able to attach can be entered by the admin
Manage alerts for tickets and messages
Activate Google Captcha
Tickets can be closed by the clients
You can activate default new message response, default new ticket response and the close ticket notice
Additional features for multiple stores
A link to attachment is included in user email
New Feature - Administrator can create ticket on behalf of customer from BO
New Feature - Email sent to related department
New Feature - Ticket details BO have Orders history tab of user
New Feature - Ticket details BO have threads/order messages history tab of user

módulo Help Desk - Customer Support Management System

módulo Help Desk - Customer Support Management System

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