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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Live Chat and Ticketing System Module

Price
$169.99 $237.99
Live Chat and Ticketing System

Live Chat and Ticketing System Module

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Developed by ETS-Soft
Best seller
(27) 27 votes
V1.5.0.0 - V1.7.6.7
Built-in live chat and ticketing system (helpdesk) module for Prestashop, self-managed, free forever! 2-in-1 complete customer support channel to communicate with online customers easily and boost sales.
From V1.5.0.0 to V1.7.6.7
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$169.99 $237.99

Modules Partner Creatorverified_user

ETS-Soft

Overview

Built-in live chat and ticketing system (helpdesk) module for Prestashop, self-managed, free forever! 2-in-1 complete customer support channel to communicate with online customers easily and boost sales.

What this module does for you

headset Improve customer relations
Going to pay for a costly live chat and ticking system (helpdesk) service $200 (or even more!) every month to communicate with your online customers? Wait a moment...! Why do that while you can run the live chat and ticketing system directly on your Prestashop website without any third-party services, no monthly cost, secure, stable and 1-click to install!

What this module includes:

Live chat

The live chat feature allows you to chat with 1000+ online visitors on your website at the same time smoothly. Many great features are included to the live chat such as: multi chat windows, auto reply, pre-made messages, anti spam, etc. making a complete online chat system for Prestashop.
 
Ticketing System

Ticketing system feature (helpdesk) allows you to centralize your customer support service. Customer sends their support requests through tickets, you can easily manage all customer tickets from your admin area: assign ticket to departments/staffs, mark ticket as solved, reply to customer ticket, etc.

What your customers will like

Live Chat and Ticketing System is an essential module that you need to install on your website to improve your customer support service as well as boost your sales by directly chatting with your customer on your website, receiving their support tickets and encouraging them to buy your products. Customers can start a conversation anytime when surfing your website.

Installation

1. Login your website back-end
2. Navigate to “Modules & services”
3. Click on “Upload a module” to upload and install Live Chat and Ticketing System
4. You’re all done. Enjoy the awesome Prestashop chat and helpdesk module!

Other

  • Detailed guide of how to install and use the module is attached
  • Highly compatible with any Prestashop website (even the site uses custom theme and custom modules)
  • Free support for module installation
  • 24/7 online support for any problems getting when install or use this module on your website

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

04/24/2020

Available in

en, es, fr, it

PrestaShop Compatibility

V1.5.0.0 - V1.7.6.7

Compatibility MultiShop 

Yes info

Module version

V 2.1.3

Number of downloads

540

Level

Beginners

Documentation

Included

Developer

ETS-Soft

Developer languages

en

Category

Support & Online Chat

Features

  • 2-in-1 customer support service module for Prestashop: offers both live chat and ticketing system.
  • Excellent performance, allow you to chat with 1000+ customers stably at the same time with minimum server resource.
  • User-driven interface, smooth chat on mobile devices
  • Highest security layers implemented: auto-protection against spam, CAPTCHA and IP blacklist
  • Easily manage your online store departments and staffs. The supporter can transfer their support conversation to related departments and decline the waiting time of customers
  • Huge number of exclusive features such as: visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
  • Detailed statistic charts and helpful information on dashboard
  • Multi-shop supported

Recommendation

  • Contact us anytime if you see any problems with this module or you have ideas for us that would help us improve this module and make it more useful. We appreciate all your feedback. 
  • Please leave us a positive feedback of 5 stars for the module and share it on your social network accounts (Facebook, Twitter, Instagram…). It would help us a lot in promoting this awesome module to more valued customers.

What's New in Version 2.1.3(04/24/2020)

  • Improve module performance

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Captain

Listed products

41

Developer since

12/28/2012

Country

United Kingdom

Support languages

en

ETS-Soft

ETS-Soft is a company of young, passionate developers who have 8 years of experience working on Prestashop projects. We are one of Prestashop's best module & theme providers, always offer the highest quality modules and themes to our dear customers with dedicated 24/7 customer support service.

Notations

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Customer reviews

Johans V. 03/20/2018

Thank you for the product is super good, i love it and your tech support is excelent too Thank you Will purchase from you again

Iban V. 03/19/2019

Fantastic module and fantastic support. Is not my first payd ticket system module so I definitely change my customer support system to this module. Is cool to have chat and ticket support in same module, 1 module for all support for customers, and with lot of cool features, dashboard... Simply brilliant!

Senzo D. 07/22/2018

Great product and customer support. Keep it up!

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.