close

Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

close

check_circle The product has been added to your cart

close
Your data will be transferred to the Partner when you download this module.
close

I confirm my contact details to continue

close

Yummy, your shop will love it! Your product has been successfully downloaded Need a hand to install it in your PrestaShop store? Follow our tutorial: How to install a paid or free module Addons

Best seller
V1.5.0.0 - V1.7.8.2
From V1.5.0.0 to V1.7.8.2

Overview

Built-in live chat, contact form and ticketing system (helpdesk) module for Prestashop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.

What this module does for you

headset Improve customer relations
Going to pay for a costly live chat and ticking system (helpdesk) service $200 (or even more!) every month to communicate with your online customers? Wait a moment...! Why do that while you can run the live chat and ticketing system directly on your Prestashop website without any third-party services, no monthly cost, secure, stable and 1-click to install!
 
What this module includes:
 
Live chat
 
The live chat feature allows you to chat with 1000+ online visitors on your website at the same time smoothly. Many great features are included to the live chat such as: multi chat windows, auto reply, pre-made messages, anti spam, etc. making a complete online chat system for Prestashop.
 
Contact form and ticketing System
 
Contact form and ticketing system feature (helpdesk) allows you to create unlimited number of contact forms centralize your customer support service. Customer sends their support requests through tickets, you can easily manage all customer tickets from your admin area: assign ticket to departments/staffs, mark ticket as solved, reply to customer ticket, etc.

What your customers will like

Live Chat, Contact form and Ticketing System is an essential module that you need to install on your website to improve your customer support service as well as boost your sales by directly chatting with your customer on your website, receiving their support tickets and encouraging them to buy your products. Customers can start a conversation anytime when surfing your website.

Installation

1. Login your website back-end
2. Navigate to “Modules & services”
3. Click on “Upload a module” to upload and install Live Chat, Contact form and Ticketing System
4. You’re all done. Enjoy the awesome Prestashop chat and helpdesk module!

Other

  • Detailed guide of how to install and use the module is attached
  • Highly compatible with any Prestashop website (even the site uses custom theme and custom modules)
  • Free support for module installation
  • 24/7 online support for any problems getting when install or use this module on your website

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

10/25/2021

Available in

en, es, fr, it

PrestaShop Compatibility

V1.5.0.0 - V1.7.8.2

Compatibility MultiShop 

Yes info

Module version

V 2.3.7

Number of downloads

888

Level

Beginners

Documentation

Included

Developer

ETS-Soft

Developer languages

en

Category

Support & Online Chat

Features

  • 3-in-1 customer support service module for Prestashop: offers both live chat, contact form and ticketing system.
  • Create unlimited number of contact form in minutes
  • Centralize support via ticketing system
  • Freely to chat with customer through built-in live chat windows
  • Excellent performance, allow you to chat with 1000+ customers stably at the same time with minimum server resource.
  • User-driven interface, smooth chat on mobile devices
  • Highest security layers implemented: auto-protection against spam, CAPTCHA and IP blacklist
  • Easily manage your online store departments and staffs. The supporter can transfer their support conversation to related departments and decline the waiting time of customers
  • Huge number of exclusive features such as: visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
  • Detailed statistic charts and helpful information on dashboard
  • Multi-shop supported

Recommendation

  • Contact us anytime if you see any problems with this module or you have ideas for us that would help us improve this module and make it more useful. We appreciate all your feedback. 
  • Please leave us a positive feedback of 5 stars for the module and share it on your social network accounts (Facebook, Twitter, Instagram…). It would help us a lot in promoting this awesome module to more valued customers.

What's New in Version 2.3.7(10/25/2021)

  • Optimize database of ticket system

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Superhero

Listed products

52

Developer since

12/28/2012

Country

United Kingdom

Support languages

en

ETS-Soft

ETS-Soft is a company of young, passionate developers who have 8 years of experience working on Prestashop projects. We are one of Prestashop's best module & theme providers, always offer the highest quality modules and themes to our dear customers with dedicated 24/7 customer support service.