close

Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
menu
close search

Needs

  • shopping_cart Increase average cart
  • next_week Migrate my store
  • mood Increase customer satisfaction
  • show_chart Optimize conversions
  • group_add Increase traffic
  • computer Make browsing easier
  • access_time Save time

Features

  • computerDesign & Navigation
  • searchTraffic & Marketplaces
  • loyaltyPromotions & Marketing
  • descriptionProduct Page
  • paymentPayment
  • peopleCustomers
  • assignmentAdministration
  • shareFacebook & Social Networks
  • local_shippingShipping & Logistics
  • gps_fixedSpecialized Platforms
View all modules chevron_right
Key Features for your Business Sector

Key Features for your Business Sector

Great deals

Great deals

Modules developed by

Modules developed by PrestaShop

Style

  • Minimalist
  • Clean
  • Neutral
  • Original
  • Baroque

Business Sector

  • pets Animals & Pets
  • brush Art & Culture
  • directions_car Automotive & Cars
  • local_drink Drink & Tobacco
  • computer Electronics & Computers
  • shopping_basket Fashion & Shoes
  • restaurant_menu Food & Restaurant
  • local_florist Gifts, Flowers & Celebrations
  • healing Health & Beauty
  • home Home & Garden
  • store Jewelry & Accessories
  • child_friendly Kids & Toys
  • whatshot Lingerie & Adult
  • directions_bike Sports, Activities & Travel
View all templates chevron_right
Premium Templates Premium Templates
Email templates Email Templates

Growth and Development

  • Banking & Funding Banking & Funding
  • Website audit and optimization Website audit and optimization
  • Hosting Hosting

Help

  • PrestaShop Training PrestaShop Training
  • PrestaShop Support PrestaShop Support

Resources

View all resources chevron_right
  • User Guide User Guide
  • e-Commerce Calendar E-commerce Guide
Customize your store tabs with a favicon trending_flat
PrestaShop Addons - The Official Marketplace
close

check_circle The product has been added to your cart

Continue shopping View my cart
lock 100% Secure payment
close
Your data will be transferred to the Partner when you download this module.
close

I confirm my contact details to continue

close

Yummy, your shop will love it! Your product has been successfully downloaded Need a hand to install it in your PrestaShop store? Follow our tutorial: How to install a paid or free module Addons

Customer questions and answers Module

Price
$79.99 $54.99
Home > PrestaShop Modules > Customers > FAQ (Frequently Asked Questions) > Customer questions and answers
Customer questions and answers

Customer questions and answers Module

favorite_border
favorite
Developed by Community developer
V1.6.1.V0 - 8.0.2
From V1.6.1.0 to V8.0.2

Gallery

module - FAQ (Frequently Asked Questions) - Customer questions and answers - 1
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 2
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 3
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 4
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 5
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 6
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 7
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 8
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 9
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 10
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 11
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 12
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 13
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 14
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 15
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 16
module - FAQ (Frequently Asked Questions) - Customer questions and answers - 17
See all screenshots (17)
Shop Demo arrow_drop_up Demo Back Office arrow_drop_up

Overview

Displays a "Customer Questions and Answers" block about the product (such as Amazon) with instant search engine included. Questions can be answered by the seller or by customers who bought the product.

What this module does for you

insert_chart Encourage visitors to complete purchases
  • The module encourages your customers to solve their doubts about the product and to finalize their purchases.
  • It improves customer relations by allowing other customers who have purchased the product to answer any questions potential customers may have about the product, increasing confidence in your product and your store.
  • It builds customer loyalty by creating a sense of community by facilitating interaction between customers by allowing them not only to answer questions but also to thank other customers for their response or to rate other customers' questions and answers and even to report inappropriate responses.
  • Streamlines the process of answering customer questions about the product by allowing customers to consult questions and answers from previous customers with an easy to use instant search engine included.
  • Relieves the salesperson of work by allowing other customers who have purchased the product to answer the questions. In addition the module can be configured to only alert you by email when there are a certain number of unanswered questions in your store.
See more
See less

What your customers will like

  • Your customers can resolve their doubts by simply consulting the questions and answers of other customers on the product page. They can use the instant search engine to do so.
  • If they do not find the answer to their question, they can post their question and allow the seller or other customers who have purchased the product to answer their question.
  • Your customers will receive an email notification when their question is answered informing them of the answer and allowing them to thank the customer/salesperson for their help.
  • Customers can rate the most useful questions and answers. These questions and answers will appear in the first place. They can also report abusive or inappropriate answers to the seller.
  • Improve the relationship with the store by allowing them to access a functionality that is only present in the most prestigious stores and get answers to their questions more quickly.
  • It allows your customers to share their experiences with the product with other customers.

Installation

Installation instructions and detailed manual (with examples) in the following languages: English, French, Spanish, German, Italian, Portuguese and Catalan.

You have a question ?

This developer answers your questions in:
en, es, fr, de, pt, it
message   Contact the developer

Technical sheet

Latest update

03/18/2023

Available in

en, ca, de, es, fr, it, pt +1

PrestaShop Compatibility

V1.6.1.0 - V8.0.2

Compatibility MultiShop 

Yes info

Module version

V 2.1.1

Number of downloads

69

Developer

Community developer

Developer languages

en, es, fr, de, pt, it +2

Category

FAQ (Frequently Asked Questions)

Features

  • This module displays a block of "Questions and answers from customers" about the product (like Amazon) with an instant search engine included.  It allows to answer questions both to the seller and to the customers who have purchased the product.
  • When a customer posts a question, emails will be sent to the number of customers you have set in the module settings who have most recently purchased the product. From that email or from your store they will be able to answer the question.
  • Customers can rate the most useful questions and answers, as well as report abusive answers.
  • The customer will receive an email notification when someone answers their question giving them the opportunity to thank the customer/salesperson for their help.
  • Customers can search for product questions and answers with the included instant search engine.
  • The instant search engine ignores the most common words (2 characters), searches for exact matches for words with 3 characters or performs partial searches for words with 4 or more characters among all product questions and answers showing the results instantly. You can also set up a blacklist of words to be ignored by the search engine in a certain language.
  • By clicking on any question the customer is sent to the answers page. From here the customer can see all the answers to the question and perform the same actions as on the product page (answer the question, vote on the usefulness of the answers and report abuse).
  • You can set whether you want questions and answers to require validation or not, as well as set a minimum time between the publication of questions or answers by the same user.
  • You can also set the number of unanswered questions that there must be for the module to notify you by email. In this way, we avoid being bothered every time a user asks a question in the store and provide the opportunity for the user community to answer the questions.
  • In the configuration you can include some layout options for links and buttons without having to modify the module stylesheet. You can see how they look in the examples under the layout options.
  • Managing questions and answers is easy. Validating, viewing answers and questions, deleting and even answering questions from your module is fast with our interface that quickly displays your actions via AJAX. Use the filters and receive information immediately.
  • You can manage both question and answer tables at the same time and without leaving the management page. The changes you make will be displayed in the other table in real time without any problem. Filters and quick links are displayed immediately with AJAX.

Need help?
You can consult the module documentation with practical examples (12 pages) in the following languages: English, French, Spanish, German, Italian, Portuguese and Catalan. Or if you wish, contact us.
See more
See less

What's New in Version 2.1.1(03/18/2023)

  • In the module configuration menu you can now also choose the position of the module between 4 different options (PrestaShop 1.7 and PrestaShop 8 versions) including one that allows you to place the module anywhere you want on the product page.
  • Compatibility with PrestaShop 8.
  • Now non-registered customers will also be able to ask questions if you configure it in the module.
  • Unregistered customers may receive a response from the seller or from other customers who have purchased the product, same as registered customers (and receive notification by email)
  • You can choose whether you want unregistered customer questions to require validation (recommended).
  • You can configure Google reCAPTCHA v3 for your question and answer forms and protect your website easily from the module settings.
  • Don't know how to register your website in Google reCAPTCHA? Read the pdf guide included in the module configuration in your favorite language.
  • You can choose to implement Google reCAPTCHA only for questions from non-registered customers or for all questions and answers from all customers.
  • You can also choose to display the reCAPTCHA badge or include the terms of service in the same form.
  • When you manage questions and answers you now see at a glance and graphically if the customer is a visitor, a registered customer or a customer whose account has been deleted.
  • There are so many changes in the module that we have implemented a new section on the front page "What's new?" with all the improvements included for easy viewing.
  • Added new function in search engine: other customers also asked
  • Added new module configuration system: more visual and graphic.
  • Added new module configuration sections: Admin notifications and Visual Preferences
  • Add colors, styles to various elements of the module without modifying any css file in a visual and simple way.
  • Configuration changes are now via ajax.
  • Added new feature: display customer questions and answers in other languages.
  • Instant search reprogrammed: now search in product information, customer questions and answers and if you have the Prestashop product comments module also in customer reviews.
  • New section all in instant search engine, new customer reviews section in instant search engine if you have the Prestashop product comments module activated.
  • Changes to adapt the module to themes like warehouse (which are popular)
  • Added new function: in notification to shop admin, we have made it easier, access directly.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


See more
See less

You have a question ?

This developer answers your questions in:
en, es, fr, de, pt, it
message   Contact the developer

About this developer

Expertise Level

Conqueror

Listed products

3

Developer since

10/04/2016

Country

Spain

Support languages

en, es, fr, de, pt, it

Community developer

message Contact the developer

Frequently bought together

Total price:
$234.97
Add to cart
Price $79.99 $54.99
  • Official

    Official

    10,000 modules, graphic themes and services

  • 100% trusted

    100% trusted

    Your purchases and personal data are 100% secure

    100% trusted
  • 1-click installation

    1-click installation

    The modules you bought appear directly in your back-office

Explore

Learn

Discover us

Contact us

© 2007-2023 PrestaShop SA.
Legal notices Personal Data Protection Policy
Chat