Optimaliseer uw webshop via de
officiële marktplaats van PrestaShop

Ik bevestig mijn persoonsgegevens te blijven

Top, Uw webshop heeft baat bij! Uw product werd succesvol toegevoegd aan uw winkelwagen

Help Desk - Customer Support Management System

module Help Desk - Customer Support Management System

Ontwikkeld door FME Modules
(5 stemmen)
5 sterren
1
4 sterren
1
3 sterren
1
2 sterren
1
1 ster  
1

De gemiddelde waardering omvat alle beoordelingen van de afgelopen zes maanden.

  • Partner
    Agency
  • +100
    downloads!
  • PrestaShop
    1.5.0.0 - 1.7.2.1
module - Klantenservice - Help Desk - Customer Support Management System - 1
module - Klantenservice - Help Desk - Customer Support Management System - 2
module - Klantenservice - Help Desk - Customer Support Management System - 3
module - Klantenservice - Help Desk - Customer Support Management System - 4
module - Klantenservice - Help Desk - Customer Support Management System - 5
module - Klantenservice - Help Desk - Customer Support Management System - 6
module - Klantenservice - Help Desk - Customer Support Management System - 7
module - Klantenservice - Help Desk - Customer Support Management System - 8
module - Klantenservice - Help Desk - Customer Support Management System - 9
module - Klantenservice - Help Desk - Customer Support Management System - 10
module - Klantenservice - Help Desk - Customer Support Management System - 11
module - Klantenservice - Help Desk - Customer Support Management System - 12
module - Klantenservice - Help Desk - Customer Support Management System - 13
module - Klantenservice - Help Desk - Customer Support Management System - 14
module - Klantenservice - Help Desk - Customer Support Management System - 15
module - Klantenservice - Help Desk - Customer Support Management System - 16
module - Klantenservice - Help Desk - Customer Support Management System - 17
module - Klantenservice - Help Desk - Customer Support Management System - 18
module - Klantenservice - Help Desk - Customer Support Management System - 19
module - Klantenservice - Help Desk - Customer Support Management System - 20
module - Klantenservice - Help Desk - Customer Support Management System - 21
module - Klantenservice - Help Desk - Customer Support Management System - 22

Presentatie

PrestaShop Help Desk/Support Ticket module allows you to manage and track pre and post sale support inquiries. Create multiple departments to effectively manage inquiries. Let customers manage their support tickets from My Account section.

Wat deze module u te bieden heeft

Klantrelatie Verbetert de klantrelatie

What this Prestashop Help Desk module does for you

  • Creates an advance customer support management system
  • create multiple departments to manage tickets
  • View & reply customer tickets from backoffice
  • Send & receive email notifications
  • Improve customer relations
  • and much more

Help Desk is another useful module for business owners in order to provide online support by using e-ticketing for customers. With PrestaShop HelpDesk from FME, the support team is notified with every ticket generated from a problem faced by the clients. You can make pre-made replies, email templates, priorities and whole new departments from this extension. For more information regarding PrestaShop customer service module, click on the Demo

What this PrestaShop support module has to offer

In a lapse-free timeframe, you can solve customer inquiries regarding customer support by installing PrestaShop ticket system in the easiest way possible. These tickets are generated from the customer accounts to be sent to the right department. To reach follow-ups, customers can track the entire communication between them and the support agent in a central thread.

Area of Function:

The PrestaShop support ticket module automates the process of analyzing support issues, received emails, evaluating suggestions and the complaints by customers. It comes with several important features such as the ability to manage priorities, departments, premade relies on clients, integral notes and emailing of templates. The customers can interact with the website in the most hassle free manner without causing any panic.

Following are the features discussed to provide you some insight. Click on DEMO to see all these features on live DEMO.
 

Kenmerk

  • New admin page styles
  • Front Ticket Messages appearance changed
  • The new feature allows the customer and the admin to send and receive images along with tickets
  • New Google Recaptcha introduced and old captcha removed
  • For user convenience latest tickets can be viewed from the addition of left block
  • In case of several tickets the customer can search a particular ticket from the search bar
  • For TXT and HTML, back office template editor for emails is added
  • It also saves customers from unwanted complications. The customers can save time by directly replying via email.

Post a New Ticket - Front Office

By signing in to their account, customers can interact with web-based support helpdesk. The ‘My Tickets' category from customers’ accounts is for creating new tickets and tracking the old ones.  While producing a new ticket, file attachments are also supported

Handle Tickets

The following information is displayed on the grid view after the tickets have been received:
  • Ticket ID
  • Subject and status
  • Priority
  • Customer name
  • The data of user response
  • Edit the details
  • The admin can attain the following information by clicking on any of the tickets from the list:
  • Attachments and emails
  • The date a ticket is created
  • The date admin has responded
  • Related department
  • Last time a staff responded
This division handles the options for tickets on behalf of the store owner. It includes the status of the ticket, priorities, and department. For customer support agent and the user itself, ticket responses are displayed with various color schemes. The ticket can be replied by the admin or the agent from this section and can be closed on reply.

Internal Notes

Internal notes are to communicate with your agents or internal departments. PrestaShop Help Desk extension enables you to save these notes for better communication within the company.

Set Ticket Status

You need to set aside the important queries from the lesser significant ones to avoid losing potential customers. By making priorities regarding customer complaints through this extension, you will assure customer retention. The priorities can be rated as 1, 2, 3 or low and high.

Enable Departments

Departments are also responsible for executing clean and unhindered support tasks. With this customer service plugin, you can manage department title, email and signature.

Configure setting for Email Templates and Pre-Made replies

You can personalize email formats to be occasion appropriate for instance, new ticket creation, new message or when a new ticket is closed. Ready answers in the form of premade replies can be devised for communicating with the client instantly and for later use.

Ticket Alerts
You can get notified with every alert generated from the customer. Access back office and configure settings to ‘Send email copy’.

Google Captcha
To prevent spam you can activate caption from the settings.

Configuration Features
  • Personalized title for the helpdesk or a support page
  • Shows various ticket statuses on the front office such as priorities and departments
  • For newly generated ticket, choose default priority, respective department, and status
  • Pick the email template which you prefer
  • Enable file uploads
  • Upload file with the maximum size
  • File types which users are able to attach can be entered by the admin
  • Manage alerts for tickets and messages
  • Activate Google Captcha
  • Tickets can be closed by the clients
  • You can activate default new message response, default new ticket response and the close ticket notice
  • Additional features for multiple stores
  • A link to attachment is included in user email

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.


Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.


Wat is de optie Zen?


De optie Zen omvat twee services:

  • - een onbeperkte aftersales-service tijdens de optieperiode;
  • - toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount.rnDe optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!


Wat omvat de Option Zen?


De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Overig

 What's New in Version 1.6.0?

  • Multi-store feature added
  • Attachment link added to user email
  • Bugs fixed

Wat uw klanten zullen waarderen

  • The module allows your customers to quick interact with your support team and get their issues resolved with any backlog.
  • With automated email management, customers can get a preconfigured reply within no time and have an answer to their query.
  • The professional email replies in formatted templates make it appealing for customers to get an instant response. 

Vaak samen gekocht

Help Desk - Customer Support Management System
Modified Bobs stickers
Stickers and Labels on products
  • FME Modules Ontwikkeld door

    PrestaShop v1.5.0.0 - v1.7.2.1 Compatibiliteit

  • Community developer Ontwikkeld door

    PrestaShop v1.6.0.4 - v1.6.1.16 Compatibiliteit

  • Community developer Ontwikkeld door

    PrestaShop v1.5.0.0 - v1.7.2.1 Compatibiliteit

$159.97 Voeg alle drie toe in uw winkelmand

Andere artikelen van dezelfde ontwikkelaar - Toon meer details

Wat is er nieuw in versie 1.7.1(2017-06-06)

  • SSL Bug fixed

Over de ontwikkelaar, FME Modules

FME Modules

FME Modules is comprised of dedicated PrestaShop Developers and Designers. FME developers strive for creativeness, excellence and result oriented PrestaShop solutions. We consider the practice of developing PrestaShop Themes and Modules as our life’s endeavor and not a business.

Vragen?
Hulp nodig?

De ontwikkelaar antwoordt u in het
en

$84.99

Voordelen:

  • 3 maanden gratis ondersteuning (Meer informatie)
  • Ontwikkeld door een Top Developer
  • Documentatie inbegrepen
  • Compatibiliteit v1.5.0.0 - v1.7.2.1

  • Versie 1.7.1 (2017-06-06)

  • is al vertaald in het en de es fr it nl

Vragen? Neem contact op met de ontwikkelaar!
De ontwikkelaar antwoordt u in het

en