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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
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Online Chat Module

Price
$107.99 $75.99
Home > PrestaShop Modules > Customers > Support & Online Chat > Online Chat
Online Chat

Online Chat Module

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Developed by PrestaShop
Best seller
(195) 195 votes
V1.6.0.4 - V1.7.7.6
From V1.6.0.4 to V1.7.7.6

Store Demo Back Office Demo
Store Demo
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Back Office Demo

Gallery

module - Support & Online Chat - Online Chat - 1
module - Support & Online Chat - Online Chat - 2
module - Support & Online Chat - Online Chat - 3
module - Support & Online Chat - Online Chat - 4
module - Support & Online Chat - Online Chat - 5
module - Support & Online Chat - Online Chat - 6
module - Support & Online Chat - Online Chat - 7
module - Support & Online Chat - Online Chat - 8
module - Support & Online Chat - Online Chat - 9
module - Support & Online Chat - Online Chat - 10
See all screenshots (10)
Shop Demo arrow_drop_up Demo Back Office arrow_drop_up

Overview

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.


With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

What this module does for you

directions_car Enhance user experience
headset Improve customer relations
  • No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
 
  • You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
 
  • With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
 
  • You reduce the number of abandoned carts by answering your visitors’ questions directly.
 
  • You save time in managing after-sales services by solving problems and requests live.

What your customers will like

  • Your customers feel better accompanied and guided in your store and receive more personalized advice.
 
  • They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
 
  • They have an improved online experience thanks to the chat window that perfectly integrates into your store.  

You have a question ?

Our team answers in these languages:
en, fr
message   Contact our team

Technical sheet

Latest update

04/13/2021

Available in

en, ag, de, es, fr, it, mx, nl, pl, pt, ro +5

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.6

Module version

V 2.1.0

Number of downloads

6,324

Level

Beginners

Documentation

Included

Developer

PrestaShop

Developer languages

en, fr

Category

Support & Online Chat

Features

The Online Chat module has a quickly configured interface and allows you to:
  • Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone. 
 
  • Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
 
  • Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
 
  • Communicate instantly with your customers without impacting your site’s performance.
 
  • View the history of your archived online conversations and read them at any time.
 
  • Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes. 
 
  • Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact. 
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What's New in Version 2.1.0(04/13/2021)

  • # Changes\\r
  • - #8: Fix dropzone and controller URL by @pablopolyte\\r
  • - #7: Check if chat is enabled with current shop context by @Quetzacoalt91\\r
  • - #2: chore(onlinechat): Bump version to 2.0.12 by @v4lux\\r
  • - #6: Remove debug variable by @pablopolyte\\r
  • - #5: Code Review after CI by @pablopolyte\\r
  • \\r
  • ##
  • \\r
  • - #1: fix(checkbox): allow check checkbox by clicking on the label by @v4lux\\r
  • \\r
  • ##
  • \\r
  • - #4: Add continuous integration tools by @pablopolyte\\r
  • - #3: Rework management of chat threads by @pablopolyte\\r

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


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You have a question ?

Our team answers in these languages:
en, fr
message   Contact our team

About this developer

Listed products

688

Developer since

06/05/2009

Country

France

Support languages

en, fr

PrestaShop

PrestaShop

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From automated organic SEO to abandoned cart reminders, discover our catalog of modules and themes created to support you along your e-commerce adventure, customize your online store and to transform your visitors into repeat customers.
The PrestaShop team has developed features just for you that respond perfectly to your needs and requests.

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Associated Pack

Online Chat
Online Chat

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This ...
Abandoned Cart Reminder Pro
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Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!

Save $25 by choosing the pack!

Original price
$295.99
Bundle price: (excl. tax)
$270.99
View bundle details

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Total price:
$308.97
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Price $107.99 $75.99
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