close
close

I confirm my contact details to continue

close

Yummy, your shop will love it! Your product was added successfully to your cart

Online Chat

Online Chat Module
Certified

Trusted purchase. This module has a 100% guaranteed authenticity, ensured by PrestaTrust.

Learn more

Developed by PrestaShop
thumb_up

More than 90 % of users recommend this product

76
34
6
2
7

The average rating includes all reviews over the last six months.

(125 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
71
Intermediate  
15
Advanced  
6
  • Made by
    PrestaShop
  • +2500
    downloads!
  • PrestaShop
    1.6.0.4 - 1.7.4.0
module - Support & Online Chat - Online Chat - 1
module - Support & Online Chat - Online Chat - 2
module - Support & Online Chat - Online Chat - 3
module - Support & Online Chat - Online Chat - 4
module - Support & Online Chat - Online Chat - 5
module - Support & Online Chat - Online Chat - 6
module - Support & Online Chat - Online Chat - 7
module - Support & Online Chat - Online Chat - 8

Overview

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.


With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

What this product does for you

directions_car

Navigation Enhance user experience

headset

Customer relations Improve customer relations

  • No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
 
  • You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
 
  • With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
 
  • You reduce the number of abandoned carts by answering your visitors’ questions directly.
 
  • You save time in managing after-sales services by solving problems and requests live.

Features

The Online Chat module has a quickly configured interface and allows you to:
  • Use 2 modes: Online / Offline - and easily go from one to the other
 
  • Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
 
  • Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, and you can respond to them by email.
 
  • Communicate instantly with your customers without impacting your site’s performance.
 
  • View the history of your archived online conversations and read them at any time.
 
  • Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style.

Frequently bought together

Add "Online Chat" to your cart along with:

  • Increase site traffic by optimizing the position of your website on search engine results! This SEO Expert module automatically fills in both meta tags and social media meta tags to optimize your online store for better visibility on search engines and social media platforms.

    $17499
  • Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!

    $13499

What your customers will like

  • Your customers feel better accompanied and guided in your store and receive more personalized advice.
 
  • They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
 
  • They have an improved online experience thanks to the chat window that perfectly integrates into your store.  

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

The Online Chat module works great, can recommend. Only one thing I would suggest to be improved: there is only one line where customers insert their requests in the chat window and sometimes there might not be enough space for longer texts with no possibility to see the whole message guests wrote. However, there was an excellent reaction received from Customer Service - PrestaShop Addons, who assured to solve this "problem" and include this feature into the next update. Thanks! Jaroslav

Jaroslav . rubiomonocoat.cz - 11/06/2017

The Online Chat is a easy to install and easy to use Chat tool. I personally prefer more options to configure, like position in back office, and the possibility to activate pro active invitations when a client is browsing more than 5 minutes. Overall a useful addon.

Bjorn O. swirlamp.nl - 11/16/2016

Hassle free and straightforward module. The sound when a customer sends a chat could be a bit louder.

Carl T. www.lunchaporter.com - 10/14/2016

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

About the developer, PrestaShop

PrestaShop

Discover all the modules developed by PrestaShop, and add to your online shop:

- payment modules and gateways to conquer new customers,

- features to increase your traffic as your sales,

- shipping and delivery solutions to increase your customer satisfaction,

- tools to facilitate your tasks on a daily basis and make you save time!

Question?
Need help?

This developer answers your questions in:
en fr

$9499

Benefits:

  • 3 months of free support (Learn more)
  • Developed by PrestaShop
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.4.0

  • Version 1.3.11 (05/24/2018)

  • Available in en fr es de it ar mx gb co