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Online Chat

Online Chat Module

Developed by PrestaShop
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More than 90 % of users recommend this product

85
37
6
2
7

The average rating includes all reviews over the last six months.

(137 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
80
Intermediate  
17
Advanced  
7
  • Made by
    PrestaShop
  • +2500
    downloads!
  • PrestaShop
    1.6.0.4 - 1.7.5.0
module - Support & Online Chat - Online Chat - 1
module - Support & Online Chat - Online Chat - 2
module - Support & Online Chat - Online Chat - 3
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module - Support & Online Chat - Online Chat - 10

Overview

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.


With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

What this product does for you

directions_car

Navigation Enhance user experience

headset

Customer relations Improve customer relations

  • No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
 
  • You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
 
  • With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
 
  • You reduce the number of abandoned carts by answering your visitors’ questions directly.
 
  • You save time in managing after-sales services by solving problems and requests live.

Features

The Online Chat module has a quickly configured interface and allows you to:
  • Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone. 
 
  • Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
 
  • Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
 
  • Communicate instantly with your customers without impacting your site’s performance.
 
  • View the history of your archived online conversations and read them at any time.
 
  • Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes. 
 
  • Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact. 

Good deal: save $25!

This module is part of the bundle "Conversion Pack Start":

Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time. With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

Bundle price: $20499 View bundle details

What your customers will like

  • Your customers feel better accompanied and guided in your store and receive more personalized advice.
 
  • They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
 
  • They have an improved online experience thanks to the chat window that perfectly integrates into your store.  

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

added to future versions of the possibility of custom alert when the chat is offline, and a stronger notification than the simple beep

Massimo P. www.atala.it - 02/22/2017

Works fine.

K M. autowolf.nl - 11/23/2016

Works great!

Julian T. www.mywallet.ch - 12/27/2017

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

About the developer, PrestaShop

PrestaShop

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$9499

Benefits:

  • 3 months of free support (Learn more)
  • Developed by PrestaShop
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.5.0

  • Version 2.0.4 (11/09/2018)

  • Available in en fr es de it nl pl pt ca br ar co mx gb ro