Online Chat Module

• Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone. 

• Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.

• Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.

• Communicate instantly with your customers without impacting your site’s performance.

• View the history of your archived online conversations and read them at any time.

• Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes. 

• Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact. 

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

• Unlimited after-sales support during the period covered by the option
• Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

• questions about using the module/theme;
• solving technical problems related to the module/theme;
• access to all module/theme updates.

The following services are not included in Option Zen:

• customization and special development;
• installing and updating the module/theme;
• solving problems concerning third-party services, hosting, the server, or the PrestaShop software.