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Online Chat Module

Price
$9499 $12699
Online Chat

Online Chat Module

Developed by PrestaShop
Best seller
(163) 163 votes
V1.6.0.4 - V1.7.6.2
With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time. With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
From V1.6.0.4 to V1.7.6.2
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$9499 $12699

Module developed byverified_user

PrestaShop

Overview

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.


With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

What this module does for you

directions_car Navigation
headset Customer relations
  • No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
 
  • You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
 
  • With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
 
  • You reduce the number of abandoned carts by answering your visitors’ questions directly.
 
  • You save time in managing after-sales services by solving problems and requests live.

What your customers will like

  • Your customers feel better accompanied and guided in your store and receive more personalized advice.
 
  • They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
 
  • They have an improved online experience thanks to the chat window that perfectly integrates into your store.  

Installation

Other

You have a question ?

Our team answers in these languages:
en, fr

Technical sheet

Latest update

11/19/2019

Available in

en, fr, es, de, it, nl, pl, pt, ru, ca, br, ar, co, mx, gb, ro +10

PrestaShop Compatibility

V1.6.0.4 - V1.7.6.2

Module version

V 2.0.9

Number of downloads

4,882

Level

Beginners

Documentation

Included

Developer

PrestaShop

Developer languages

en, fr

Category

Support & Online Chat

Need

Navigation , Customer relations

Features

The Online Chat module has a quickly configured interface and allows you to:
  • Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone. 
 
  • Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
 
  • Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
 
  • Communicate instantly with your customers without impacting your site’s performance.
 
  • View the history of your archived online conversations and read them at any time.
 
  • Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes. 
 
  • Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact. 

Recommandation

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

Our team answers in these languages:
en, fr

About this developer

Listed products

666

Developer since

06/05/2009

Country

France

Support languages

en, fr

PrestaShop

From automated organic SEO to abandoned cart reminders, discover our catalog of modules and themes created to support you along your e-commerce adventure, customize your online store and to transform your visitors into repeat customers.

The PrestaShop team has developed features just for you that respond perfectly to your needs and requests.

Notations

98
43
10
3
9

Customer reviews

Bruno a. 07/19/2016

super

Massimo P. 02/22/2017

added to future versions of the possibility of custom alert when the chat is offline, and a stronger notification than the simple beep

K M. 11/23/2016

Works fine.

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.