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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
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Online Chat Module

Price
$94.99 $125.99
Home > PrestaShop Modules > Customers > Support & Online Chat > Online Chat
Online Chat

Online Chat Module

Developed by PrestaShop
Best seller
(176) 176 votes
V1.6.0.4 - V1.7.6.5
With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time. With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
From V1.6.0.4 to V1.7.6.5
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$94.99 $125.99

Module developed byverified_user

PrestaShop

Store Demo arrow_drop_up Back Office Demo arrow_drop_up
Store Demo
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Back Office Demo

Gallery

module - Support & Online Chat - Online Chat - 1
module - Support & Online Chat - Online Chat - 2
module - Support & Online Chat - Online Chat - 3
module - Support & Online Chat - Online Chat - 4
module - Support & Online Chat - Online Chat - 5
module - Support & Online Chat - Online Chat - 6
module - Support & Online Chat - Online Chat - 7
module - Support & Online Chat - Online Chat - 8
module - Support & Online Chat - Online Chat - 9
module - Support & Online Chat - Online Chat - 10
See all screenshots (10)
Shop Demo arrow_drop_up Demo Back Office arrow_drop_up

Overview

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.


With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

What this module does for you

directions_car Enhance user experience
headset Improve customer relations
  • No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
 
  • You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
 
  • With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
 
  • You reduce the number of abandoned carts by answering your visitors’ questions directly.
 
  • You save time in managing after-sales services by solving problems and requests live.

What your customers will like

  • Your customers feel better accompanied and guided in your store and receive more personalized advice.
 
  • They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
 
  • They have an improved online experience thanks to the chat window that perfectly integrates into your store.  

You have a question ?

Our team answers in these languages:
en, fr
message   Contact our team

Technical sheet

Latest update

03/10/2020

Available in

en, es, fr, de, it, nl, pl, pt, ru, ca, br, ar, co, mx, gb, ro +10

PrestaShop Compatibility

V1.6.0.4 - V1.7.6.5

Module version

V 2.0.10

Number of downloads

5,400

Level

Beginners

Documentation

Included

Developer

PrestaShop

Developer languages

en, fr

Category

Support & Online Chat

Features

The Online Chat module has a quickly configured interface and allows you to:
  • Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone. 
 
  • Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
 
  • Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
 
  • Communicate instantly with your customers without impacting your site’s performance.
 
  • View the history of your archived online conversations and read them at any time.
 
  • Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes. 
 
  • Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact. 
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Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
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You have a question ?

Our team answers in these languages:
en, fr
message   Contact our team

About this developer

Listed products

675

Developer since

06/05/2009

Country

France

Support languages

en, fr

PrestaShop

PrestaShop

message Contact our team

From automated organic SEO to abandoned cart reminders, discover our catalog of modules and themes created to support you along your e-commerce adventure, customize your online store and to transform your visitors into repeat customers.

The PrestaShop team has developed features just for you that respond perfectly to your needs and requests.

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Associated Pack

Abandoned Cart Reminder Pro
Abandoned Cart Reminder Pro

Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!
Online Chat
Online Chat

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This ...

Save $25 by choosing the pack!

Original price
$229.99
Bundle price: (excl. tax)
$204.99
View bundle details

Notations

108
44
11
4
9

Customer reviews

Carl T. 10/14/2016

Hassle free and straightforward module. The sound when a customer sends a chat could be a bit louder.

Bjorn O. 11/16/2016

The Online Chat is a easy to install and easy to use Chat tool. I personally prefer more options to configure, like position in back office, and the possibility to activate pro active invitations when a client is browsing more than 5 minutes. Overall a useful addon.

K M. 11/23/2016

Works fine.

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

Price $94.99 $125.99
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