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Online Chat Module
Developed by PrestaShopMore than 90 % of users recommend this product
The average rating includes all reviews since the product launch.
Users think this product is suitable for e-merchants who are:
-
Made by
PrestaShop -
+2500
downloads! -
PrestaShop
1.6.0.4 - 1.7.6.0
Overview
With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
What this product does for you
Navigation Enhance user experience
Customer relations Improve customer relations
- No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
- You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
- With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
- You reduce the number of abandoned carts by answering your visitors’ questions directly.
- You save time in managing after-sales services by solving problems and requests live.
Features
- Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone.
- Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
- Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
- Communicate instantly with your customers without impacting your site’s performance.
- View the history of your archived online conversations and read them at any time.
- Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes.
- Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact.
Good deal: save $30!
This module is part of the bundle "Conversion Pack Start":
Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!
With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time. With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
What your customers will like
- Your customers feel better accompanied and guided in your store and receive more personalized advice.
- They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
- They have an improved online experience thanks to the chat window that perfectly integrates into your store.
Legal compliance
GDPR compliance
This module is compliant with the European General Data Protection Regulation
Support and updates
You automatically get 3 months of support for this product.
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Testimonials
The Online Chat module works great, can recommend. Only one thing I would suggest to be improved: there is only one line where customers insert their requests in the chat window and sometimes there might not be enough space for longer texts with no possibility to see the whole message guests wrote. However, there was an excellent reaction received from Customer Service - PrestaShop Addons, who assured to solve this "problem" and include this feature into the next update. Thanks! Jaroslav
Jaroslav . rubiomonocoat.cz - 11/06/2017
Great job!
Andranik T. www.promax3d.com - 12/12/2017
Hassle free and straightforward module. The sound when a customer sends a chat could be a bit louder.
Carl T. www.lunchaporter.com - 10/14/2016
The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.
About the developer, PrestaShop
From automated organic SEO to abandoned cart reminders, discover our catalog of modules and themes created to support you along your e-commerce adventure, customize your online store and to transform your visitors into repeat customers.
The PrestaShop team has developed features just for you that respond perfectly to your needs and requests.
- list 659 Products developed
- today 06/05/2009 PrestaShop member
- flag France Country
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