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Knowband - Order Return Manager(Return Slip & Barcode) Module

Developed by Knowband

Best seller

(56) 56 votes

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you maintain and improve the customer relationship by making the return process easy for your customers.

Item only
Zen Option

Zen

3 months of support
12 months of support
Upgrades and future features
Security updates

Price

$59⁹⁹

Modules Partner Creator

Knowband

Store Demo Back Office Demo

Gallery

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See all screenshots (19)

Shop Demo Demo Back Office

Overview

What this module does for you

Productivity

Prestashop return manager addon makes it easy to handle customer returns without any complicated implementation.
Prestashop return manager plugin provides 3 types of return choices: Credit, Refund and Replacement
Customers can point out the defect by uploading the product image and sharing the reason for return.
The online store admin can also raise a return request on the customer's behalf.
Prestashop return manager module allows approving/deny a return request from the admin interface.
The online store merchant can also set return policy by selecting default policy, exceptional products and categories id on which this policy will not be applicable.
Admin can also set the return guidelines easily from the admin interface of the PrestaShop return manager plugin.
Admin can check the pending return list, active return list and canceled return list.
Admin can customize email templates from the admin interface of this Prestashop order return manager.
This Cancel order module PrestaShop deletes customers return data on GDPR delete request.
The online users can also chat regarding product returns.
The Prestashop order refund addon is multi-lingual compatible and allows showing every information in multiple languages.

What your customers will like

Easy to place a return request
Availability of three types of return choice
Option to highlight the defect by uploading the image
Option to select the return reason from the drop-down in the return form
Customers will get notified about every stage of the return process
Customers can select a nearby store address for shipping the product which needs to be returned.
Customers can return a particular product from the overall cart.
Customers can cancel their return request for a particular product.

Installation

You have a question ?

This developer answers your questions in:

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Technical sheet

Latest update

09/27/2019

Available in

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

PrestaShop Compatibility

V1.6.0.4 - V1.7.6.2

Module version

V 3.0.1

Number of downloads

930

Level

Beginners

Documentation

Included

Developer

Knowband

Developer languages

Category

Customer Service

Need

Productivity

Features

Provide a return choice: PrestaShop Order Return Manager provides three return choices to your customers: Credit, Refund, and Replacement, which means the customer can either ask for store credits that would be reflected in his account wallet, or they can request for a full refund or a replacement. For refund requests, the admin can offer a discount voucher.
Set up your return policies: Create your return policies and highlight your terms and conditions on the return form. Mention the number of days within which the customer can expect the credits, refund or replacement. Set minimum and maximum days for each type “Credit/Refund/Replacement” within a return policy.
Ask customers for the reason for return: Add some of the common reasons for the return and display them in the return form. It will help customers in easily picking out their return reason while they place the return request. Asking for a Return reason will help you figure out the issues and rectify them to avoid such happening again in the future.
Create a return on customer behalf: If customers are facing any issue while placing the return request, they can request the merchant to place the return request on their behalf. You just require the email address of the customer and the order reference id.
Upload the product image to highlight the defect: Customers can upload the image of the product to be specific about the return reason. It will also help the merchant to better understand the issue in the product.
Check your pending returns: All the return requests raised by the customers will be displayed under the Pending Returns list. From there, the admin can approve or deny a return and check the return reason. The refresh button is provided to update the pending returns list.
Check your active returns: Returns approved by the admin reflect under the Active Returns List. This section consists of the options to deny a return, change the return status, check the return history and mark the return process is complete. A refresh button is provided to update the active returns list.
See all the completed returns in one place: Admin can view all the completed returns under Archives List. In addition to this, the admin can filter out the data for a specific period.
Decide who should be paying for the shipping: PrestaShop Return Manager addon provides you with two options for the shipping price. You can either ask the customer to pay for shipping or you can pay the shipping price yourself.
Create return status to display the return progress: Display the return status to your customers at every stage and inform them about the return progress, like when the return has been processed, returned, rejected, etc.
Set up multiple store addresses for easy convenience of customers: Setting up multiple store locations will allow customers to choose their nearby store while they place the return request. Once the return is approved, a return slip is generated that contains the return guidelines and a return label. A customer needs to affix the label to the package and sent it to the store address from his nearest post office.
Generate a return slip once the return request is approved: The return slip contains the store address and the return guidelines. The customer can download the slip once his/her return request is approved by the admin.
Craft your emails: Deliver mail to your customers at every return stage. PrestaShop Return Manager comes up with 6 in-built email templates. You can design your email content accordingly.
Make additional changes through Custom CSS/JS: The Custom CSS/JS option enables you to make further changes in this module.
Chat or Cancel the return request: Enable or disable the chat feature from the back office. By enabling this, customers will be able to raise a ticket for their return request. They can even cancel their return request if they want.
Allow returns on the selected status: Allow returns on the selected order status. If this option is enabled then the customer can return only when their order reaches that status.
Update inventory: Prestashop Return Manager updates the store inventory as soon as an active return request is marked as complete. This feature can be managed for every return request.
GDPR Compliance: The PrestaShop return manager module deletes the customer's return data on the GDPR module delete request.

Recommandation

You may also like our Abandoned cart module, this addon reduces Abandoned carts on the store and increases conversions.

https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/18297-knowband-abandoned-cart-serial-reminders-smart.html

You may also like our Marketplace module, which converts your store into a Marketplace which helps you to increase your customer base and revenue.

https://addons.prestashop.com/en/marketplace-creation/21669-knowband-multi-vendor-marketplace.html

What's New in Version 3.0.1(09/27/2019)

[UPDATED] Admin User Interface.
[FIX] Minor Bug Fixes

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

Unlimited after-sales support during the period covered by the option
Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

questions about using the module/theme;
solving technical problems related to the module/theme;
access to all module/theme updates.

The following services are not included in Option Zen:

customization and special development;
installing and updating the module/theme;
solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:

Contact the developer

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Original price

$189⁹⁹

Bundle price: (excl. tax)

$139⁹⁹

View bundle details

Notations

Customer reviews

宇慶 �. 10/20/2016

Outstanding patience and good team to help you solve quickly issues .

Mustafa b. 10/26/2016

I am in shock and have never ever seen such good support before. I am speechless and from now on, I buy only know band modules. →♥♥♥♥♥♥♥♥♥ KNOWBAND ♥♥♥♥♥♥♥♥♥

James L. 01/06/2017

I am really happy that I have purchased this plugin for my business and even recently launching into the back-end, my staff are really pleased with the results, easy to use, user-friendly, better customer experience and makes our return process better than before. I have experienced a few issues but the help and support from Jo was excellent and sorted my issues straight away. I would recommend you purchasing this module for your website. Well worth the money and a great investment. Thank you and especially Jo :-)

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

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