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Knowband - Order Return Manager(Return Slip & Barcode) Module

Developed by Knowband

Best seller

(62) 62 votes

Item only
Zen Option

3 months of support
12 months of support
Upgrades and future features
Security updates

Price

$69.99

Store Demo Back Office Demo

Gallery

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See all screenshots (19)

Shop Demo Demo Back Office

Overview

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you enhance the customer relationship by making the return process easy for your customers.

What this module does for you

Improve customer service management

Improves returns management
Improves customer loyalty and trust
Makes it easy to handle customer returns
Helps to reduce the return rate
Provides three types of return choice to customers: Credit, Refund and Replacement
Helps you identify the return reasons of customers
Lets you raise a return request on your customer’s behalf
Approve/Deny a return request from back-end
Set your return policies
Set your return guidelines
Check active, pending and cancelled returns

What your customers will like

Ease of placing a return request
Request for the order cancellation
Availability of multiple return choices
Option to highlight the defect by uploading the product image
Getting notified of every stage of the return process
Option to cancel the return request anytime
Option to create a ticket for queries regarding a return

Installation

To install the module smoothly kindly follow the detailed User guide provided with the Module. No Programming knowledge necessary. In case of installation or configuration related issues please contact us, we offer free support.

Other

In case of any assistance needed with the plugin/module please feel free to contact us. Our SuperHero Certified Support Team is always there to take care of your problems and provide you with the best of the solutions.

You have a question ?

This developer answers your questions in:

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Technical sheet

Latest update

08/30/2020

Available in

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.0

Compatibility MultiShop

Yes

Module version

V 3.0.6

Number of downloads

1,232

Level

Beginners

Documentation

Included

Developer

Knowband

Developer languages

Category

Customer Service

Features

1. Availability of three types of Return choice

PrestaShop Order Return Manager lets you provide three types of return choice to your customers: Credit, Refund, and Replacement. It means customers can either ask for store credits worth the product amount which would be reflected in their store wallet, or they can simply request a full refund or a replacement.

2. [NEW] Allow customers to cancel the order

The new version of the Return Manager (RMA) modules allows the store admin to enable the feature to cancel the order from the front-office. The customers will be able to cancel the order for defined order statuses.

Admin Interface:
The admin has the option to enable the order cancellation request option.
Admin has the feature to define the order statuses on which the order cancellation request can be generated.
The admin has the option to approve or decline the order cancellation request.
The product inventory and order status will get updated automatically on approving the cancellation request.

Customer Interface:
After placing order customers will be able to request for the order cancellation.
Customers will be notified via email on approval or decline of the order cancellation request.

3. Set up your Return policies

Create your return policies and highlight the terms and conditions that need to be matched for a successful return. Specify the number of days within which the customer can expect the credits, refund, or replacement.

4. Ask customers for the reason for return

Add some of the common return reasons and display them in the return form. It will help customers to easily pick out their return reason while they place the return request. Asking for return reasons will also help you figure out the issues and rectify them to avoid such happening again in the future.

5. Create a return request on customer behalf

If customers are facing any issue while placing the return request, they can request the business to place the return request on their behalf. You just require the email address of the customer and the order reference id.

6. Image upload option to highlight the defect

Customers can upload the image of the product to be specific about the return reason. It will also help the merchant understand the issue in the product in a more detailed way.

7. Check your Pending Returns

All the return requests raised by the customers will be displayed under the Pending Returns list. From there, the admin can approve or deny a return and also check the return reason.

8. Check your Active Returns

Returns approved by the admin reflect under the Active Returns List. This section consists of the options to deny a return, changing the return status, checking the return history, and marking the return process is complete.

9. See all the completed returns at one place

Admin can view all the completed returns under Archives List. In addition to this, the admin can filter out the data for a specific period.

10. Decide who should be paying for the shipping

With the PrestaShop Return Manager addon, you can either make the customer pay for the shipping price or leave it on the merchant.

11. Inform customers about the return status

The RMA extension lets you provide return updates to your customers at regular intervals.

12. Set-up multiple store addresses for easy convenience of customers

Setting up multiple store locations will allow customers to choose their nearby store while they place the return request. Once the return is approved, a return slip is generated that contains the return guidelines and a return label. A customer needs to affix the label to the package and sent it to the nearby pick-up facility.

13. Craft your emails

Deliver mail to your customers at every return stage. PrestaShop Return Manager comes up with 6 in-built email templates. You can design your email content accordingly.

14. Allow customers to raise a ticket on the placed returns

The module allows customers to raise a query, if they have any, regarding the product return. All a customer needs to do is create a new ticket and submit their information along with the query.

15. Let customers cancel the return request anytime

The module allows customers to cancel the return request from their end anytime. For example, if the request is placed by mistake, a customer can undo the task.

16. Allow Returns only on selected order status

You can specify the order status update for which returns would be applicable. If this feature is disabled, returns would be applicable for every delivered order.

17. Update Inventory automatically

While marking the return process as complete, the merchants will get two options: “Update Inventory” and “Generate Discount Coupon”. If it is turned on and you submit the request, the inventory system would automatically update the product quantity from the back-end. Generate discount code option lets you generate a coupon code having value worth the product amount of the returned product.

18. Make additional changes through Custom CSS/JS

The Custom CSS/JS option enables you to make further changes in this RMA extension.

Legal Compliance

PrestaShop Return Manager complies with the European General Data Protection Regulation.

Recommendation

You may also like our Abandoned cart module, this addon reduces Abandoned carts on the store and increases conversions.

https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/18297-knowband-abandoned-cart-serial-reminders-smart.html

You may also like our Marketplace module, which converts your store into a Marketplace which helps you to increase your customer base and revenue.

https://addons.prestashop.com/en/marketplace-creation/21669-knowband-multi-vendor-marketplace.html

What's New in Version 3.0.6(08/30/2020)

Added the functionality to return, cancel, multiple returns from the admin
Admin icon UI improvement
Minor bug fixes

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

Unlimited after-sales support during the period covered by the option
Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

questions about using the module/theme;
solving technical problems related to the module/theme;
access to all module/theme updates.

The following services are not included in Option Zen:

customization and special development;
installing and updating the module/theme;
solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:

Contact the developer

Associated Pack

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Save $60 by choosing the pack!

Original price

$199.99

Bundle price: (excl. tax)

$139.99

View bundle details

Notations

Customer reviews

Abdelaziz c. 12/14/2017

i'd like to thank all knowband team for their effort and help .. and wich for them more success and hapiness.

宇慶 �. 10/20/2016

Outstanding patience and good team to help you solve quickly issues .

James L. 01/06/2017

I am really happy that I have purchased this plugin for my business and even recently launching into the back-end, my staff are really pleased with the results, easy to use, user-friendly, better customer experience and makes our return process better than before. I have experienced a few issues but the help and support from Jo was excellent and sorted my issues straight away. I would recommend you purchasing this module for your website. Well worth the money and a great investment. Thank you and especially Jo :-)

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

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