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Knowband - Order Return Manager(Return Slip & Barcode) Module

Developed by Knowband

Best seller

(72) 72 reviews

Store Demo Back Office Demo

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See all screenshots (16)

Shop Demo Demo Back Office

Overview

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you enhance the customer relationship by making the return process easy for your customers.

What this module does for you

Improve customer service management

Improves returns management
Improves customer loyalty and trust
Makes it easy to handle customer returns
Helps to reduce the return rate
Provides three types of return choice to customers: Credit, Refund and Replacement
Helps you identify the return reasons of customers
Lets you raise a return request on your customer’s behalf
Approve/Deny a return request from the back-end
Set your return policies
Set your return guidelines
Check active, pending and cancelled returns

What your customers will like

Ease of placing a return request
Request for the order cancellation
Availability of multiple return choices
Option to highlight the defect by uploading the product image
Getting notified of every stage of the return process
Option to cancel the return request anytime
Option to create a ticket for queries regarding a return
The return policy will be application after a particular order status
Gets better understanding of any particular return status in the email

Installation

To install the module smoothly kindly follow the detailed User guide provided with the Module. No Programming knowledge necessary. In case of installation or configuration related issues please contact us, we offer free support.

Other

In case of any assistance needed with the plugin/module please feel free to contact us. Our SuperHero Certified Support Team is always there to take care of your problems and provide you with the best of the solutions.

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Technical sheet

Latest update

04/06/2021

Available in

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.8

Compatibility MultiShop

Yes

Module version

V 3.0.8

Number of downloads

1,631

Level

Beginners

Documentation

Included

Developer

Knowband

Developer languages

Category

Customer Service

Features

1. Availability of three types of Return choice

PrestaShop Order Return Manager lets you provide three types of return choices to your customers: Credit, Refund, and Replacement. It means customers can either ask for store credits worth the product amount which would be reflected in their store wallet, or they can simply request a full refund or a replacement.

2. Allow customers to cancel the order

The new version of the Return Manager (RMA) modules allows the store admin to enable the feature to cancel the order from the front office. The customers will be able to cancel the order for defined order statuses.

Admin Interface:
The admin has the option to enable the order cancellation request option.
Admin has the feature to define the order statuses on which the order cancellation request can be generated.
The admin has the option to approve or decline the order cancellation request.
The product inventory and order status will get updated automatically on approving the cancellation request.
Customer Interface:
After placing order customers will be able to request for the order cancellation.
Customers will be notified via email on approval or decline of the order cancellation request.

3. Set up your Return policies

Create your return policies and highlight the terms and conditions that need to be matched for a successful return. Specify the number of days within which the customer can expect the credits, refund, or replacement.

Manage Return Policy Order Status: Admin a enable/disable the setting to select particular order status from which return policy will be applicable.

4. Ask customers for the reason for the return

Add some of the common return reasons and display them in the return form. It will help customers to easily pick out their return reason while they place the return request. Asking for return reasons will also help you figure out the issues and rectify them to avoid such happening again in the future.

5. Create a return request on the customer behalf

If customers are facing any issues while placing the return request, they can request the business to place the return request on their behalf. You just require the email address of the customer and the order reference id.

6. Image upload option to highlight the defect

Customers can upload the image of the product to be specific about the return reason. It will also help the merchant understand the issue in the product in a more detailed way.

7. Check your Pending Returns

All the return requests raised by the customers will be displayed under the Pending Returns list. From there, the admin can approve or deny a return and also check the return reason. Admin can easily check all the return and cancellation request counts with a single click on the top.

8. Check your Active Returns

Returns approved by the admin reflect under the Active Returns List. This section consists of the options to deny a return, changing the return status, checking the return history, and marking the return process as complete. Admin can easily check all the return and cancellation request counts with a single click on the top.

9. See all the completed returns in one place

Admin can view all the completed returns under Archives List. In addition to this, the admin can filter out the data for a specific period. Admin can easily check all the return and cancellation request counts with a single click on the top.

10. Decide who should be paying for the shipping

With the PrestaShop Return Manager addon, you can either make the customer pay for the shipping price or leave it on the merchant.

11. Inform customers about the return status

The RMA extension lets you provide return updates to your customers at regular intervals.

12. Set up multiple store addresses for easy convenience of customers

Setting up multiple store locations will allow customers to choose their nearby store while they place the return request. Once the return is approved, a return slip is generated that contains the return guidelines and a return label. A customer needs to affix the label to the package and sent it to the nearby pick-up facility.

13. Craft your emails

Deliver mail to your customers at every return stage. PrestaShop Return Manager comes up with 6 in-built email templates. You can design your email content accordingly. While adding a new return status admin can now add a message that explaining the meaning of that return status which you can highlight in emails using custom text placeholders. Admin can now send a test email to review the email template before making it live.

14. Allow customers to raise a ticket on the placed returns

The module allows customers to raise a query, if they have any, regarding the product return. All a customer needs to do is create a new ticket and submit their information along with the query.

15. Let customers cancel the return request anytime

The module allows customers to cancel the return request from their end anytime. For example, if the request is placed by mistake, a customer can undo the task.

16. Allow Returns only on selected order status

You can specify the order status update for which returns would be applicable. If this feature is disabled, returns would be applicable for every delivered order.

17. Update Inventory automatically

While marking the return process as complete, the merchants will get two options: “Update Inventory” and “Generate Discount Coupon”. If it is turned on and you submit the request, the inventory system would automatically update the product quantity from the back-end. Generate discount code option lets you generate a coupon code having value worth the product amount of the returned product.

18. Make additional changes through Custom CSS/JS

The Custom CSS/JS option enables you to make further changes in this RMA extension.

Recommendation

You may also like our Abandoned cart module, this addon reduces Abandoned carts on the store and increases conversions.

https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/18297-knowband-abandoned-cart-serial-reminders-smart.html

You may also like our Marketplace module, which converts your store into a Marketplace which helps you to increase your customer base and revenue.

https://addons.prestashop.com/en/marketplace-creation/21669-knowband-multi-vendor-marketplace.html

What's New in Version 3.0.8(04/06/2021)

Search Option in the Admin panel for Return
Added Left Menu Shortcut
Added an option to show all Return listing counts on top of the Admin panel.

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

Security updates
Compatibility updates
Developments and upcoming features
Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.

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This developer answers your questions in:

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Associated Pack

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Save $65 by choosing the pack!

Original price

$294.99

Bundle price: (excl. tax)

$229.99

View bundle details

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