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Knowband - Order Return Manager(Return Slip & Barcode) Module
Developed by Community developer (29 votes)More than 90 % of users recommend this product
The average rating includes all reviews over the last six months.
Users think this product is suitable for e-merchants who are:
-
+100
downloads! -
PrestaShop
1.6.0.4 - 1.7.1.2
Overview
What this product does for you
Productivity Improve customer service management
- Allows admin to process return request even for a single product out of an order of several products in the same cart.
- Admin can deny or approve return requests from the customers.
- Admin gets email notification when the customer creates a return request.
- Return request record is always saved in store even if the module is uninstalled.
- A Return slip is sent to the customer via email when admin approves the return request.
- Option to export completed request list and details in CSV format.
- Advanced filters in archive list for fast searching of the old requests.
- Option to create the return request from backend on customer's behalf.
- Admin can create his/her own return policies.
- Admin can create his.her own return reasons to be displayed on front end.
- Admin can have different return policies for each product.
- Admin has the option to translate all email templates in module's admin panel.
- Admin can customize email template as per his/her requirements.
Features
- Adds a "Return" link on header menu bar on the front for a quick return.
- Option to place return request for a single product from an order of multiple products.
- Customers need not be logged into to place a return request.
- Just the Email address and order reference number is enough for a logged out user.
- Customers can see all their orders in the return list.
- Eligible orders will automatically display return button in the list.
- No need to edit the files in case you want to customize the look and feel.
- Add custom CSS and JS code to customize the look and feel from the backend itself.
- Easily customizable return slips.
- Create custom return policies.
- Exclude and product or category from the return policy.
- Create customer return reasons and choose if shipping cost would be born by seller or customers.
- Create custom return statuses.
- Create a return request from backend on the customers' behalf.
- Compatible with multi-lingual stores
- Multi Store compatible
- Supports guest checkout too, provide return option to the Guest customers too.
- Return Slip feature.
- Sends notification to admin when customer request refund.
- Sends notification to the customer whenever admin changes status from the backend.
- Compatible SEO friendly URLs.
- SSL compatible.
- Simple and easy to use.
- No CRON jobs.
- Do not conflict with any other third party plugins.
What your customers will like
- Provide 3 options to customers - Get Credit, Replace or Refund.
- Fast processing of return request.
- Customers get email notifications whenever admin takes some action on their refund request. eg: Approve, Accept, Change status, Reject and complete.
- The customer can return partial quantity of purchased product.
- The customer can return even a single product out of full order.
- Can view his return status and history in his account.
- No need to login for placing a return request.
- Simple and clear interface.
- Mobile responsive view for the customers.
- Compatible with all the major browsers.
Support and updates
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Testimonials
I am really happy that I have purchased this plugin for my business and even recently launching into the back-end, my staff are really pleased with the results, easy to use, user-friendly, better customer experience and makes our return process better than before. I have experienced a few issues but the help and support from Jo was excellent and sorted my issues straight away. I would recommend you purchasing this module for your website. Well worth the money and a great investment. Thank you and especially Jo :-)
James L.
I am in shock and have never ever seen such good support before. I am speechless and from now on, I buy only know band modules. →♥♥♥♥♥♥♥♥♥ KNOWBAND ♥♥♥♥♥♥♥♥♥
Mustafa b.
Outstanding patience and good team to help you solve quickly issues .
宇慶 .
Installation
Frequently purchased together
-
Community developer Developed by
PrestaShop v1.6.0.4 - v1.7.1.2 Compatibility
-
TimActive Developed by
PrestaShop v1.5.0.0 - v1.7.2.3 Compatibility
-
Community developer Developed by
PrestaShop v1.4.1.0 - v1.7.2.3 Compatibility
What's New in Version 2.0.1(06/28/2017)
- [CHANGED] Mapping of policy with products to default category of the product.
- [FIX] UI Issues in Front End and Back End.
- [FIX] Return Types listing in Create Return Request Popup to list only applicable types
- [FIX] Language Translation Issues
- [FIX] Minor Bug Fixes
- [DISPLAY] Return Manager section under My Account Page if module market place is enabled.
About the developer
- 53 Products developed
- 12/14/2010 PrestaShop member
- India Country
- Superhero Expertise Level
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