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Product Warranty Pro

Product Warranty Pro Module

Developed by ProQuality
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More than 90 % of users recommend this product

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The average rating includes all reviews over the last six months.

(4 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

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  • Modules
    Partner Creator
  • PrestaShop
    1.6.0.4 - 1.7.4.2
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Overview

This module allows the customer to see if a purchased product has a valid warranty. The product warranty is automatically generated when an order takes place. The customer may send a service request of the purchased product.

What this product does for you

event_available

Productivity Help save time

The merchant can check the serial number of the product and complete the service or send the request to the provider.
You can exchange messages with the customer related to a warranty. 
Keep tracking of the warranties, add service revisions on them, send warranty as attachment. 
Managing warranty by adding a couple of statuses.

Features

General

  • Save time. Perfect workflow using AJAX, the browser doesn’t refresh because the most operations will run in background.
  • Available for Multiple Stores configuration.
  • Available for Multiple Languages. 
  • Generate a PDF warranty for each product that have one.


Front Office Features

  • Allow customers to view and download the warranties related to his purchases, as PDF file format.
  • The customer can view the warranty expiration date and the time left of the warranty.
  • The customer can send you a message to report problems of a product under warranty.
  • The customer can attach files when he send you an message.
  • The customer will receive and email with the warranty as PDF attachment.
  • The customer can view the messages history under the customer account in the website front office.
  • The customer can view and read the warranty revisions that have been made if the product have been sent to the warranty service.
  • The customer can scan a QR Code on the warranty, that will point him to the warranty details. He can send you a message directly from that section.

Back Office Features

  • Section - Edit Product

    • Associate an warranty time to the product. Example: 26 months, 3 years, etc.
    • Choose a warranty time from a predefined list.
    • Select an warranty template that have a different appearance.
    • Preview the warranty template on multiple languages.

  • Section - View Order

    • View all the warranties associated the order.
    • View the messages related to the warranty.
    • View and download the PDF warranty.
    • Validate the warranty and add serial numbers for each product on the warranty.
    • Send warranty to the customer.
    • Replay to the messages associated with the warranty. The attachment are allowed.
    • Add revisions to the warranty.
    • Inform the customer about a new revision that you have made.
    • Extend warranty expiration date.

  • Section - Module Configuration

  • Warranties List

    • View all the warranties.
    • View all the warranties that are in revision.
    • Filter warranties by: “Warranty Reference”, “Product Name”, “Shop”, “Customer Name”, “Customer Email” “Order Reference”, “Last revision Status”, “Used Template”.
    • Filter the warranties that have an valid order but they are not active.
    • Filter the warranties that are valid but you have forget to inform the customer about them.
    • Filter the warranties that have unread messages.
    • Filter the warranties that have new messages, and you have forgot to reply.

    Manage Warranty 

    • View the warranty reference.
    • View the product name associated with the warranty.
    • Edit and View the warranty expiration date.
    • View the warranty time left, or if it have expired.
    • View the warranty statuses: “Visible”, “Order Valid”, “Product Serial Numbers are Valid”, “Warranty was sent to the customer”.
    • View the customer name. You can access the customer page from here.
    • View the customer email address.
    • View the order reference. You can access the order page from here.
    • Add / Edit and View the products serial numbers associated with the warranty.
    • Choose a template for the warranty.
    • Preview and Download the warranty as a PDF file format.
    • Enable or Disable the warranty.
    • Send the warranty to the customer.
    • Reply or send a message to the customer. File attachments are allowed.

    Manage Warranty Revisions

    • Add / Edit / Delete warranty revisions, when the customer send the product into the warranty service.
    • Associate product serial number.
    • Add the revision product entry date.
    • Add the revision claimed defect.
    • Add the revision defect found.
    • Add a note to the revision.
    • Add the revision product exit date.
    • Add a private status, that allows you to manage the warranties under service. The statuses are “Complained” - when the customer report a problem, “Received” - when you have received the product, “In Service” - when you are working on the product service, “Solved” - if you have solved the product problems, “Delivered” -  if you have sent the product back to the customer, “Refunded” - if you did not solved the product problems.
    • Display the revision on the PDF warranty.
    • Write a private note for the revision.
    • Add warranty into the “Warranties in Revision” list.


    Warranty Settings

    • Replace templates associated with the warranties.
    • Create multiple messages templates that are available for multiple languages. Those templates are used when you communicate with the customer.

    Warranty PDF generated

    • Display the products with the serial numbers.
    • Display all the revisions on the warranty.
    • Display a QR Code that point the customer to the warranty detail section in the website Front-Office.
    • Display a signature or stamp on the warranty PDF file.
    • Display an text, like warranty terms and conditions.

    Warranty Template

    • The template are available for multiple shops.
    • The template are available for multiple languages.
    • Edit / Duplicate the warranty templates.
    • Edit the warranty template using the HTML editor.
    • Preview the warranty template. You can simulate a preview of a warranty that have assigned multiple revisions on it.
    • Open the preview in a new window.
    • Add CSS style on the warranty template.
    • Add Header and Footer on the warranty PDF file.
    • Add stamp or signature image on the warranty PDF file. You cam modify the stamp image size.
    • Setup the PDF margins “Margin Top”, “Margin Left”, “Margin Bottom”, ‘Margin Right”.
    • Enable / Disable a QR Code. This QR Code will point the customer to the warranty details in the website Front-Office, and allows customer to send you a message if it have problems with the product. You can modify the QR Code size.
    • Add some text near the QR Code. For example the QR Code link.
    • Enable / Disable the warranty PDF header or footer.
    • Use multiple variables on the warranty template. Example , , etc..
    • Use conditional statements on the templates. For example display or not the warranty revisions.
    • Foreach iterator. For example if the product have a quantity grater than 1 you can display all the products serial numbers.

    Predefined Warranty Time

    • Predefine some warranty time. For example, 24 months, 3 years, etc…
    • You can use the predefined time under the admin edit product section.

    Email Connections

    • Activate the email connections or use the Default Prestashop email connection.
    • Add / Edit the email connections.
    • Setup the from name. The customer will view the Shop Name into the email message subject.
    • Setup the from email.
    • Setup a SMTP connection.
    • Setup a php mail() function connection.
    • Choose the email format. “HTML”, “TEXT”, “HTML and “TEXT”. The customer will receive the email into the chosen format.
    • Test the email connection if it is valid or not, by sending an email.

    Associate Connections

    • Associate a connection when you send the warranty to the customer. For example put the from email address like “office@demo.com”.
    • Associate a connection when you inform the customer about a new revision that you have made. For example put the from email address like “service@demo.com”.
    • Associate a connection when you communicate with the customer. For example put the from email address like “service@demo.com”.
    • Test the associated connections by sending an test email.

    Email Templates

    • There are four email templates. “Warranty” - when you send the warranty to the customer, “Revision” - when you inform the customer about a new revision, “Message” - when you send a message to the customer. “Received Message” - when the customer sends you a message - it allows you to open the order directly from your email address.
    • The templates supports multiple variables, conditional statements and foreach iterator.

    Settings

    • Enable / Disable Multiple shops Templates - Make the templates available for multiple shops or not.
    • Enable / Disable PDF Preview - View or not the warranty PDF preview under the edit product section.
    • Enable / Disable Allow Message History - Allow customer to view the messages history.
    • QR Code link - Point the QR Code link to the Front-Office warranties list, or point it to to the warranty details.
    • Restore Templates - Restore the default template, restore the deleted template or restore the backup templates.
    • Delete messages attachments - Free up the server space by cleaning all the attachments associated with the messages.
    • Load minified JavaScript and CSS files.
    • Display an errors log.

    Frequently bought together

    Add "Product Warranty Pro" to your cart along with:

    • Add new fields on checkout pages easily and collect more data about your customers by adding extra fields to the registration form and customer account area.

      $6999
    • MultiQuiz allows you to create and organize surveys, quizzes, contests and tests, with or without gifts.With MultiQuiz, you can also create an effective and relevant FAQ.

      $9499

    What your customers will like

    • Allow customers to view and download the warranties related to his purchases, as PDF file format.
    • The customer can view the warranty expiration date and the time left of the warranty.
    • The customer can send you a message to report problems of a product under warranty.
    • The customer can attach files when he send you an message.
    • The customer will receive and email with the warranty as PDF attachment.
    • The customer can view the messages history under the customer account in the website front office.
    • The customer can view and read the warranty revisions that have been made if the product have been sent to the warranty service.
    The customer can scan a QR Code on the warranty, that will point him to the warranty details. He can send you a message directly from that section.

    Support and updates

    You automatically get 3 months of support for this product.

    For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

    Make sure this product runs well on your store for 12 months with Option Zen!

    With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

    What is Option Zen?

    Option Zen includes two services:

    • Unlimited after-sales support during the period covered by the option
    • Access to all updates for the product during the period

    Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

    What does it include?

    The following are included in Option Zen:

    • questions about using the module/theme;
    • solving technical problems related to the module/theme;
    • access to all module/theme updates.

    The following services are not included in Option Zen:

    • customization and special development;
    • installing and updating the module/theme;
    • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

    Installation

    Just need to upload the module .zip file into the Prestashop Back-Office.
    And documentation and installation guide is attached.

    What's New in Version 2.0.2(06/11/2018)

    • Added PrestaTrus

    About the developer, ProQuality

    ProQuality

     ProQuality is a certified Prestashop partner agency which has the main focus on producing high quality modules and themes for Prestashop.ProQuality is also recognized and appreciated by the public for the quality both of support and of its modules. We are present in the top 10 best module sales with multiple modules and we ensure that our technical and commercial support is one of the most responsive out there.

    Question?
    Need help?

    This developer answers your questions in:
    en

    $9499

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.6.0.4 - v1.7.4.2

    • Version 2.0.2 (06/11/2018)

    • Available in en es fr it ro

    Questions? Contact the developer
    This developer answers your questions in:

    en