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FAQ Product Sheets - Frequently asked questions

FAQ Product Sheets - Frequently asked questions Module

Developed by Línea Gráfica
(19 votes)

More than 90 % of users recommend this product

5 stars
14
4 stars
1
3 stars
2
2 stars
2
1 star  
0

The average rating includes all reviews over the last six months.

Level:

Users think this product is suitable for e-merchants who are:

Beginners  
8
Intermediate  
3
Advanced  
1
  • Modules
    Partner Creator
  • +500
    downloads!
  • PrestaShop
    1.5.0.0 - 1.6.1.17
module - FAQ (Frequently Asked Questions) - FAQ Product Sheets - Frequently asked questions - 1
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module - FAQ (Frequently Asked Questions) - FAQ Product Sheets - Frequently asked questions - 14

Overview

Add a FAQ directly to your product sheets. Each product has its own questions and answers (like on Amazon). Receive and answer your customer inquiries and display the questions/answers on the product sheets. Questions about Products.

What this product does for you

Conversion rate Provide customers reinsurance

Customers can ask questions about products
Thanks to our module, customers can now ask questions about your products directly from the corresponding product sheets (every question/answer is specific to a product, each product has its own questions/answers, as on Amazon.com website).
The module adds a new section to each product sheet with the existing questions/answers and a form that allows customers to send their questions (pop-up window with the following fields : "Name", "Email" and "Question").

You can easily answer their questions
When a customer asks a question about as product, you automatically receive an email that informs you of the question you have received.
From the module interface, you can read all the questions sent by your customers, answer their questions, modify their questions (correct their mistakes) and choose to enable or disable the questions of your choice (visible or not on the frontend).
The questions sent by your customers are disabled by default on the frontend as long as you haven't enabled them to avoid displaying questions without answers, spam or inappropriate questions.

The questions/answers are visible by all the customers
Each customer who have asked a question automatically receive a personal email with the answer to his/her question.
Then, all the other customers could read from each product sheet all the questions/answers that have been written about that product in order to help them in their buying decision and avoid that they ask for something that have been already asked in the past by another customer.
Very useful to reassure your customers and answer their questions about a product, helps to increase your conversion rate.

About multilingual shop
If your shop is available in several languages, you can:
  • display all questions in all languages (ex: all the questions in English and French will be displayed in the English and French version of your shop)
  • OR display only the questions by language (ex: only the questions in English will be displayed in the English version and only the French questions will be displayed in the French version)

Compatible with multistore
The module is compatible with PrestaShop multistore and can be used on your different stores. If you have the same product on different stores, the questions/answers about this product will be common to all stores and visible on all of them.

Features

  • Customers can ask questions directly from each product sheet
  • Every question/answer is specific to a product sheet, each product has its own questions/answers
  • Choose the email address to which the email notification will be sent when a question is posted
  • Enable/disable the shortcut in the superior part of the product sheet to access the FAQ section
  • Enable/disable question mark icons on product sheets
  • 10 colors for the icons (yellow, orange, red, pink, purple, green, light blue, dark blue, grey or black)
  • Choose the default number of questions displayed
  • Choose the extra number of questions displayed when clicking on the button "Display more"
  • Choose to display or not the questions by language
  • Choose to enable or not Google reCaptcha (to check if the question writer is not a robot)
  • Answer the questions you have received
  • The customer will receive a personal email with the answer to his/her question
  • Modify your customers' questions (in case of mistakes)
  • Show/hide the questions of your choice on the frontend
  • All the customers will be able to read the questions/answers on the product sheets
  • Fully responsive
  • Compatible with multistore
  • Free and quality support provided within 90 days after the purchase of the module to help you in case of problems with the module

Other

If you have any questions or problems with the module, please click on Contact the developer to get in touch with us, our team of certified developers is here to help you and will do all its best to solve your problem as soon as possible. We are a PrestaShop Platinum certified agency and we provide support for all our modules in order to guarantee the good working of modules and make sure that our customers are satisfied.

What your customers will like

The module gives the possibility to your customers to ask their questions they'd like about the products of your store and read all the existing answered questions directly from the product sheets. This tool allows you to reassure your customers and help them in their buying decision, as well as avoiding that they leave your website to find additional information and make them come back to read the answer to their question.

Recommendation

Compatible with multistore: Yes
The questions/answers by product are common to all shops of the multistore.
Override: No

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

This module is part of a pack

FAQ Product Sheets - Frequently asked questions
Store Reviews + Product Reviews + Google Rich Snippets
Moving / Scrolling Text for Header
Save $55.00

Items from the same developer - Show more details

What's New in Version 1.3.10(06/27/2017)

  • FIX: New reviews button are now responsive
  • ADD: Germand and Italian translation

About the developer, Línea Gráfica

Línea Gráfica

Our agency is Platinum certified (PrestaShop's highest certification) and we are the PrestaShop's leading agency in Spain.
Our goal is to develop simple, useful and affordable modules to meet the main needs of the PrestaShop community. We provide support for all our modules to guarantee they are working properly and make sure that our customers are satisfied.

Question?
Need help?

This developer answers your questions in:
fr es en

$39.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.0 - v1.6.1.17

  • Version 1.3.10 (06/27/2017)

  • Available in en de es fr it

Questions? Contact the developer
This developer answers your questions in:

fr es en