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Messenger - Customer Live Chat

Messenger - Customer Live Chat Module

Developed by Community developer
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More than 90 % of users recommend this product

16
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0
0
0

The average rating includes all reviews over the last six months.

(6 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
16
Intermediate  
0
Advanced  
0
  • +100
    downloads!
  • PrestaShop
    1.5.0.17 - 1.7.5.0
module - Support & Online Chat - Messenger - Customer Live Chat - 1
module - Support & Online Chat - Messenger - Customer Live Chat - 2
module - Support & Online Chat - Messenger - Customer Live Chat - 3
module - Support & Online Chat - Messenger - Customer Live Chat - 4
module - Support & Online Chat - Messenger - Customer Live Chat - 5
module - Support & Online Chat - Messenger - Customer Live Chat - 6

Overview

Get in touch with your potential or returning customers and increase your sales by using the power of the most used social network. It is responsive, fast and easy to customize.

What this product does for you

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Conversion rate Encourage visitors to complete purchases

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Customer relations Improve customer relations

The Messenger Customer Live Chat PrestaShop module allows you to provide an easy way to start a Messenger conversation right on your storefront.

Since more than 1 billion people use Facebook every month, Facebook Messenger is the most effective way to connect to your customers. Better yet, the conversations your customers start on your store will also be sent to their Messenger app.

I bet you already have a support solution in place. You might use email, a ticketing system, or any other live chat. Here are the reasons why you should enable the Messenger Customer Chat right now:

Everyone who starts a conversation becomes a Messenger subscriber

Everyone who contacts you via the Customer Chat becomes a subscriber in your Messenger list, so you can also send them Instant Messages in the future.

All conversations happen in Messenger

Just like the answers to your automated Messenger messages – these conversations will appear in your Facebook Page inbox. When you reply, customers receive it in their Messenger app as well – with a push notification on their phone.

Your customers don’t need to return to the website to get back to you. They can simply open the Messenger app, and pick up where they left off – the conversation history will already be there.

No promotions folder, no deliverability issues

When you handle your communications via email, you probably see some messages dropped, arrived in the promotions or spam folder or see that customers simply don’t open the email at all. Messenger changes all this when it takes your business communications to its chat platform. Your open rates will be above 90%, and you don’t have to worry about the spam folder anymore.

Features

General Features
  • Easy-to-use back-office – You can set up the full module under 2 minutes
  • Responsive – Same functionality on mobile devices
  • Scheduling – You can set working hours, a daily time period when the visitors can contact you.
  • Multilingual support
  • Customizing theme color - Pick a color that match your brand
  • Customizing your greeting – You can specify the greeting text that will be displayed for the visitors
  • Positioning, sizing

Additional Benefits
  • Many operators can chat with several users at once
  • You can mark conversations which need follow up
  • Conversations can be connected to operators
  • It is possible to send images, videos or even product-pages
  • Use any emoticons from Facebook
  • The module DOES NOT require a monthly fee or any other fee, you buy it once and you use it without any restrictions.
  • Will not impact server speed, like self-hosted ajax based chat plugins
  • Compatible with chatbots

Frequently bought together

Add "Messenger - Customer Live Chat" to your cart along with:

  • Creative Slider is a premium multi-purpose slider to create image galleries, content sliders, and mind-blowing slideshows with must-see effects. It uses cutting edge technologies to provide the smoothest experience that’s possible. 

    $4999
  • The most effective way to stay in touch with your customers! Pop Newsletter creates a popup inviting your visitors to sign up for your newsletter. With this professional and completely customisable pop-up, you can attract new subscribers and retain them with a discount on their next purchase.

    $6999

What your customers will like

Your customers can contact you very easily and continue the conversation even if they leave your store.  This conversation history will also appear in their and your Messenger app.
You can notify them about discounts or give personalized offers.

Recommendation

Domain Name and HTTPS Required

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

Really good, support first class. Highly recommended.

Stuart B. - 04/28/2018

Easy to install and works perfectly. High quality product as all from WebshopWorks.

Christos G. - 05/25/2018

The module is the only one that allows you to chat and convince the user, while the user still being on your site and being able to view content and click on buy the button. This is the ideal product because you don't loose contact while you provide support for the client. They are in touch with the current marketing strategies and with the needs of the user. They also provide fast reply and prompt modifications. I will work with them again.

Ivan D. - 04/18/2018

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

What's New in Version 1.2.0(06/28/2018)

  • New feature: Auto open Messenger dialog, then auto hide after delay
  • New parameter for Messenger icon sizing on mobile
  • Italian and Spanish translations added for admin options
  • Minor improvements and bugfixes

About the developer

Community developer

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Need help?

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$3499

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.17 - v1.7.5.0

  • Version 1.2.0 (06/28/2018)

  • Requires an external service Yes

  • Available in en de es fr it

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