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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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V1.6.0.4 - V1.7.8.0
From V1.6.0.4 to V1.7.8.0

Overview

Manage returns on your online store in the most efficient way with Prestashop Advance RMA. Improve customer satisfaction rate by offering a seamless returns process. Create comprehensive return policies that suit your customers' needs. 

What this module does for you

event_available Improve customer service management
Return Process Simplified 

Prestashop Advance RMA embed a request creation form on your online store. All that a customer needs to do is select return type, reason for return, pickup address, mention the issue, accept t&C, and submit a request. 

Create Flexible Return Policies 

Return policy plays a crucial role in customers' purchase decision. Therefore, having a convenient and transparent return policy displayed on your store is a key to retain existing customers as well as attract new ones. This extension enables you to create return policies for specific products and categories. Also, you can define the number of days for creating a return. 

Set up Custom Return Reasons 

Add multiple custom reasons like size issue, wrong product, damaged item, product not as described, etc. You can create an unlimited number of return reasons for product refund, exchange, and repair. 

Add and Manage RMA Statuses 

Each return request submitted by a customer passes through certain statuses before getting resolved. Create return status, assign it to a particular RMA state, and set its display color. 

Easily Manage RMA Requests 

Track and manage all the requests submitted by customers for product refund, replace, and repair from a separate "Manage RMA Request" tab. You can easily view each request, update its status, or add comments

Guest RMA 

Our Prestashop Advance RMA allows guest customers to raise return requests. Customers who do not have accounts on your eCommerce store but have placed orders can create return requests by entering order reference and email id. 

Notify customers about return status 

This extension enables the customers to easily track the progress of all the return requests right from their accounts. 

Show RMA Policy on Product Page 

Attract the attention of customers by showcasing the return policy alongside Description and Product Details tabs on the product page. Displaying a return policy for products provides reassurance to the customers that they won't be stuck with the product they don't like. 

RMA Statistics 

Detailed reports to analyze the efficiency of your RMA system. Using statistics, you can view: 

  • Total number of requests placed for refund, replace, and repair. 
  • Products for which return requests have been raised. 
  • Customers who have submitted the return requests. 

Identifying the frequently returned products and problematic customers will help you build an improvement strategy. 

Quick Messaging 

Prestashop Advance RMA facilitates the store customers to communicate with admin. Apart from usual messages, customers can also attach files such as images and documents in the message box to explain their issues more clearly. 

Instant Notifications 

Get notified via email whenever a customer submits a return request or sends a message. Also, email notifications are sent to the customer when the request status changes or you send a message. 

An effective return management system will help you create a positive customer experience and boost sales

What your customers will like

  • Prestashop Advance RMA makes it easy for customers to file a return. 
  • Customers can track the progress of all the return requests from their accounts. 
  • Notify customers about each stage of return request. 
  • Option to attach files such as images and documents in a message box to explain the issues in detail. 
  • Get notified via email whenever RMA status is updated or admin sends a message. 
  • Reassure customers about the product they are about to purchase by showing the RMA policy on product page. 

Installation

  • Go to the back  office-> modules -> modules & services -> Upload a module.
  • Upload zip file of “Advance RMA” module.
  • The module will automatically get installed on your Prestashop.
 

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

04/13/2021

Available in

en, de, es, fr, it, nl, pl, pt, ru +3

PrestaShop Compatibility

V1.6.0.4 - V1.7.8.0

Module version

V 5.0.1

Number of downloads

165

Level

Beginners

Documentation

Included

Developer

Webkul

Developer languages

en

Category

Customer Service

Features

  • Let your customers track and manage all the RMA requests from a single place. 
  • Create RMA requests on the store via an intuitive and responsive request form. 
  • Three types of return choices for customers - refund, replace, and repair. 
  • Configure order status on which RMA requests can be raised. Let's say, you have set the order status "Delivered" for return. So, a customer can request for return once the order status is updated to Delivered. 
  • Allow guest customers to generate RMA requests. 
  • Create different return policies for individual products and categories. 
  • Set specific period (in days) for refund, replace, and repair. 
  • Add multiple custom return statuses and assign them to particular states. 
  • Create as many custom reasons you want to display on the return request form. 
  • Track and manage all the return requests from a single place. View request details, update the status, add comments. 
  • Option to refund the product and shipping amount partially or in full. 
  • View how many requests have been placed for refund, replace, and repair using RMA statistics. 
  • Also, you can view the products for which return requests have been raised by the customers. 
  • Get notified whenever a customer submits the return request or sends a message. 
  • Enable/Disable product pickup. Specify the retun address in case you don't want to provide pickup. 

Recommendation

Our guarantees: 

✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers. 
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service. 
✪ We intend to provide 100% satisfaction to our customers with their purchase. 
✪ We will also help you with the installation and configuration of the module in case if it’s required. 

✔ We can customize the module according to your requirement. You can contact us for a quote. 
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules. 

If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

What's New in Version 5.0.1(04/13/2021)

  • Translation issues
  • A guest link is visible when the customer is logged in
  • If request guest RMA then it always redirects to the login page
  • Admin not able to refund full amount for refund type RMA request
  • Error is displayed if admin filters RMA request on the basis of customer name and same occurring for the Request date range.

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Superhero

Listed products

182

Developer since

08/14/2012

Country

India

Support languages

en

Webkul

Webkul is one of the most trusted plugin maker in the open source community since 2010. We are web and mobile-based organization and have crafted more than 1000 products.