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Advance RMA | Refund, Replace, Repair, Restock, Policy

Advance RMA | Refund, Replace, Repair, Restock, Policy Module

Developed by Community developer
  • PrestaShop
    1.7.0.0 - 1.7.5.1
module - Customer Service - Advance RMA | Refund, Replace, Repair, Restock, Policy - 1
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Overview

Provide a seamless process for customers to return their products to store and get a refund, replacement or repair. Hassle free return process helps the store admin in retaining the customers and attracting potential customers to the store as well.

What this product does for you

event_available

Productivity Improve customer service management

The store admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA requests for refund, replacement, and repair helps the store admin build strategy to reduce returns on the store. Hassle free returns process helps the store admin in retaining the existing customers and attracting potential customers to the store as well.


  • Enable/disable the product pickup facility.
  • Admin can select the return address where customer needs to send the package in case pickup facility has been disabled.
  • Add and manage RMA policies for refund, replacement, and repair.
  • Admin can refund for the product amount and shipping amount partially or in full.
  • Admin can view the conversation history between it and customer from the backend.
  • Admin can add the notes regarding RMA requests for its own reference.

Features


  • Configure the order status(es) on which RMA requests can be placed.
  • The store admin can enable/disable the product pickup facility.
  • Email to admin on the RMA request generation by the customer.
  • An inbuilt conversation system through which both admin and customers can communicate with each other.
  • Email notification to admin for every message sent by the customer.
  • Select a separate email id for receiving RMA request emails.
  • The store admin can select the return address where customer needs to send the package in case pickup facility has been disabled.
  • The store admin can add and manage RMA status and the return reasons.
  • Select the category(ies) for which the return reason will be applicable.
  • Add and manage RMA policies for refund, replacement, and repairment.
  • Select the specific category(ies) and product(s) on which the RMA policy will be applicable.
  • Admin can refund for the product amount and shipping amount partially or in full.
  • With restock products quantity feature, admin can return the product(s) quantity to the store for which RMA request has been placed.
  • Admin can view the conversation history between it and customer from the backend.
  • The store admin can add the notes regarding RMA requests for its own reference.
  • A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise.
  • Allows customers to request for the refund, replacement, and repairment for the products purchased within a limited period of time.
  • A message to the customer whenever admin updates the RMA status.
  • Customers can view current RMA state, RMA status, and product details for which RMA request has been created at the front end.
  • Email notification to the customers for every message sent by admin.
  • Email notification to the customer whenever the status of RMA request changes.
  • Customers can view the list of products for which they have placed an RMA request.
  • Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.



Frequently bought together

Add "Advance RMA | Refund, Replace, Repair, Restock, Policy" to your cart along with:

  • The EU Cookie Policy Banner GDPR Compliant & CMS developed by PrestaShop helps you meet the EU Cookie law requirements by displaying on your online store a customizable and configurable warning banner in just a few clicks.  

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What your customers will like

  • Customers can view the list of products for which they have placed an RMA request.
  • Customers can view current RMA state, RMA status, and product details for which RMA request has been created at the front end.
  • Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

  • Go to the back  office-> modules -> modules & services -> Upload a module.
  • Upload zip file of “Maintenance Mode” module.
  • The module will automatically get installed on your Prestashop.

  • What's New in Version 5.0.0(01/24/2019)

    • The store admin can enable/disable the product pickup facility.
    • An inbuilt conversation system through which both admin and customers can communicate with each other.
    • Select the category(ies) for which the return reason will be applicable.
    • Add and manage RMA policies for refund, replacement, and repairment.
    • The store admin can add the notes regarding RMA requests for its own reference.
    • Email notification to the customers for every message sent by admin.
    • Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
    en

    $9499

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.7.0.0 - v1.7.5.1

    • Version 5.0.0 (01/24/2019)

    • Available in en de es fr it nl pl pt ru

    Questions? Contact the developer
    This developer answers your questions in:

    en