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WhatsApp Live Chat With Customers & WhatsApp Business

module WhatsApp Live Chat With Customers & WhatsApp Business

Ontwikkeld door Idnovate
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Meer dan 90 % van onze gebruikers bevelen dit product aan

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The average rating includes all reviews since the product launch.

(159 stemmen)
Expertiseniveau laptop laptop laptop

De gebruikers van dit product zijn van mening dat u voor dit product een niveau:

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  • Modules
    Partner Creator
  • +2500
    downloads!
  • PrestaShop
    1.4.0.1 - 1.7.6.0
module - Ondersteuning & Online chat - WhatsApp Live Chat With Customers & WhatsApp Business - 1
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Presentatie

Chat with your customers through WhatsApp, the most popular messaging app. Essential module for your shop. It will enable you to create stronger relationships with your customers guiding and assisting them with their purchases in real time.

Wat deze module u te bieden heeft

headset

Klantrelatie Verbetert de klantrelatie

Now your customers can contact you through WhatsApp, and directly from your shop to their mobile phone! Using one of the most frequently used messaging apps in the world. Your customers don't need to have your phone number in their contacts list. With just one press of a button, the WhatsApp app will open ready for them to send you messages.
 
Now compatible with WhatsApp Business! Configure your professional number and make the most of the advantages that WhatsApp offers its business users. Your business will be able to interact with your customers easily, using tools to automate, organise and respond quickly to messages. Conventional landlines are supported.
 
WhatsApp is the most popular chat app in more than half of the world.
WhatsApp is the most popular messaging app in 109 countries, which represents 58% of the 187 countries.
 
WhatsApp Chat is convenient for your customers
Many online customers want the help of a person, live, whilst they are doing their shopping. In fact, most online consumers say that having the possibility of having their questions answered by a person whilst they are shopping online is one of the most important characteristics that an online shop can offer.  An online chat system provides your customers with immediate access to help. Waiting times are much less than a phone call, and customers can carry out other tasks whilst they await your reply.
 
WhatsApp Chat increases sales
The key is that customers have someone who can immediately guide them through a sale if they are confused or if they have a question that can mean a sale is lost. This helps to eliminate bounces to other sites and assures you that shopping carts end in purchases. It has been proved that such an immediate form of contact like this one, is one of the measures you can implement in your shop that will turn more of your visits into purchases.
 
Single payment 
The module does not incur any additional cost, you only have to make a single payment applicable to the module licence for your shop.

Kenmerk

Show WhatsApp button in multiple positions
On the home page, on the product page, in the checkout, in the account creation, etc.  Configure where you want to display it.
 
You can set a different telephone number for each button
For example: you can set one number for after-sales customer service, another number for queries about the product catalogue and only display it on the product card, another number for support in the buying process and only display it in the checkout, etc.
 
The WhatsApp application opens automatically
Both on PC and mobile phone! Your customer doesn’t need to add your telephone number to their address book or input it manually. The chat will open automatically with your phone number, both in the web and mobile version.
 
You can add agents or different contact people
And set a different name, department and telephone number. For example, you can classify your shop’s support and attention options and have an after-sales number, another number for commercial advice, technical advice. Try it in our demo!
 
You can set a timetable
to display or hide the button. You can display an out of hours message and/or set an alternative link to redirect the customer (for example, redirect the customer to the contact page when WhatsApp is inactive).
 
Option for sharing
You can configure the page from which the customer sends the WhatsApp message, to send it directly to you or for it to be shared with any of the customer's contacts.  For example, the customer may share a product with one of their contacts.
 
Filter by customer group, device and/or language
For example, you could display the button only to a group of customers, or just to one specific language.  Or only display it on mobile devices and not when your shop is accessed from a PC. You can even show one button design for mobile devices and have another design for desktop devices.
 
Support for WhatsApp group
You can configure the button so that it opens a specific WhatsApp group.
 
Send a WhatsApp to customers from the backoffice
You can send messages from the order list and from the customers list. With just one click.
 
Set a predefined message to begin the chat
So that WhatsApp opens with this message already entered.
 
Change the button design using CSS
Easily and without having to change the shop's files.
 
Add JavaScript code
In order to, for example, set events for the button (Google Analytics, for example).
 
Answer chats from the WhatsApp website and from your mobile phone.
You can respond to your messages from the WhatsApp website, from the PC app and from a mobile phone, of course.
 
Multishop
You can use the module in all of the shops of your multishop, and you can establish a different configuration for each one of them.
 
Responsive and cross browser
This module supports all devices: PC, tablet and mobile phone. In addition, it is compatible with all browsers.
 
Compatible with all of the themes and the rest of your shop's modules
You can use this module with any template you are using, and it will work with the other modules you have installed in your shop. In the event that there are any problems, we will resolve them for you.
 
Multi-language texts
All of the texts in this module are translatable into the shop’s languages.

Vaak samen gekocht

Voeg "WhatsApp Live Chat With Customers & WhatsApp Business" toe aan uw winkelwagentje, samen met:

  • Alleen voor Facebook. De meest complete module voor het bijhouden van conversies en events, aangepaste doelgroepen en Dynamische Oroductadvertenties (DPA)... Alles in één!  - Snelle ondersteuning bij installatie en configuratie -

    $4499
  • Verhoog de conversie met ruim 15% door e-mails voor vergeten winkelmanden te sturen en geef korting om nog meer conversie te bereiken!

    $13499

Overig

New functions
If you need any new functions that we haven’t developed for this module yet, do not hesitate to contact us by sending a message through the “Contact the programmer” option. 

Always updated
We frequently add updates to the module, to incorporate new functions and to adapt it to the latest versions of PrestaShop. 

We can help you with the installation and configuration If you have any questions, or a problem emerges during installation and configuration of the module, send us a message through the “Contact the programmer” option and we will help you.

Wat uw klanten zullen waarderen

Your customers will have an immediate contact option through the world’s most widely used contact tool. Your customers don't need to have your phone number in their contacts list or to input it manually. With just one press of a button, the WhatsApp app will open ready for them to send your messages.

Aanbeveling

idnovate is one of the best partner agencies certified by PrestaShop, and it is notable because of its Platinum hallmark. It is also particularly notable for its client services, with excellent response times as well as some extraordinary evaluations of its modules, for which it has received the highest accolade of Superhero. 

Its modules follow the standards, development guidelines and good practice defined by PrestaShop. 

They are certain to do everything possible to ensure you are happy with your purchase :)

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

  • een onbeperkte aftersales-service tijdens de optieperiode;
  • toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Testimonials

Perfect!!!!

Mark m. - 23.10.2017

De beoordelingen werden door de ontwikkelaar van het product geselecteerd op basis van de klanttevredenheid.

Wat is er nieuw in versie 1.8.1(15.11.2018)

  • Error with native Samsung mobile browser solved.

Over de ontwikkelaar, Idnovate

Idnovate

idnovate.com is a Spanish agency with more than 10 years of experience in IT projects, 5 of these in the sector that specialises in the development of eCommerce projects.

 

We develop all kind of modules always following the development standards and guidelines laid out by PrestaShop.

 

In order to achieve the customer's complete satisfaction, we offer an exceptional techical support to ensure the full operation of the modules.

Vragen?
Hulp nodig?

De ontwikkelaar antwoordt u in het
es en fr it pt

$3499

Voordelen:

  • 3 maanden gratis ondersteuning (Meer informatie)
  • Ontwikkeld door een Top Developer
  • Documentatie inbegrepen
  • Compatibiliteit v1.4.0.1 - v1.7.6.0

  • Versie 1.8.1 (15.11.2018)

  • Beschikbaar in het en de es fr it pl pt ru tw zh

Vragen? Neem contact op met de ontwikkelaar!
De ontwikkelaar antwoordt u in het

es en fr it pt