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LiveChat Live Chat

LiveChat Live Chat Module

Developed by PrestaShop Partners
  • Official
  • +100
  • PrestaShop -
module - Support & Online Chat - LiveChat Live Chat - 1
module - Support & Online Chat - LiveChat Live Chat - 2
module - Support & Online Chat - LiveChat Live Chat - 3
module - Support & Online Chat - LiveChat Live Chat - 4
module - Support & Online Chat - LiveChat Live Chat - 5
module - Support & Online Chat - LiveChat Live Chat - 6
module - Support & Online Chat - LiveChat Live Chat - 7


LiveChat’s PrestaShop live chat module adds a chat widget to your store with ease. With LiveChat, you’ll be able to have conversations with on-site visitors, so you can offer them the help they need and help convert them into sales.

What this product does for you


Conversion rate Encourage visitors to complete purchases

LiveChat lets you chat with customers on the website, providing immediate assistance and increasing sales and customer satisfaction. This means you’ll be able to reach out to all of those customers that are looking for information on your website who would otherwise never try to contact you. 
Thanks to LiveChat’s PrestaShop live chat module, you can trace your customers’ browsing habits and get to know them better. Also, you can see which page they are browsing and offer help in choosing the right product. 
In addition to this,LiveChat provides a great customer engagement feature: chat invitations. It allows you to send time-based invitations for undecided shoppers. You can also nurture customers who reached a certain cart value to motivate them to make a purchase.


With LiveChat, you can (1) see in real-time customers on your PrestaShop store, what they're looking at, and (2) help multiple customers at a time with their questions. 
In addition, you can (3) add tags for chat dialog, (4) review chat transcript and (5) share files with shoppers via the chat window.  
And if that's not enough, (6) LiveChat can be used as a contact form to offline messages or even to (7) enable customers to sign up to your mailing list.


One of the key things about LiveChat’s live chat module for PrestaShop is that it is designed to work with any PrestaShop template or PrestaShop theme you may use without requiring any modifications.

What your customers will like

  • You can be responsive to your customer’s pain points and questions the moment they occur
  • Having live chat support on your website means that your customers can access you more easily
  • Live chat is a preferred means of communication, it makes you look more innovative in the eye of your customers


  • While the LiveChat chat module for PrestaShop is free, you need a subscription of LiveChat to use it. You can create one while installing our chat module. Note: LiveChat comes with a 14-day free trial, allowing you to enjoy the service with no obligation to buy. 
  • To answer incoming chats you have to be logged into one of the LiveChat apps – LiveChat for web browser, LiveChat for macOS or LiveChat for Windows. 
  • There are also applications for mobile devices – iPhone, iPad, and Android, available to download for free from iTunes and Google Play.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation


It only takes a couple of minutes to add live chat to every page of your PrestaShop store, including the checkout page. 
Getting started is easy, and free! 
For starters, (1) you will need to locate the LiveChat module in your PrestaShop Back Office > Module Manager. Use the search feature to locate "LiveChat Live Chat". 
Next, (2) Install and Configure our module - (3) you will be prompted with a screen that gives you an option to connect LiveChat with PrestaShop. Et voilà! 
Looking for a step-by-step detailed tutorial on how to add live chat to PrestaShop - navigate to the LiveChat Help Center at

What's New in Version 1.0.6(10/29/2019)

  • Security adjustments to the code

About the developer, PrestaShop Partners

PrestaShop Partners

Need help?

This developer answers your questions in:
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  • Compatibility v1.5.6.3 - v1.7.6.2

  • Version 1.0.6 (10/29/2019)

  • Account on external service required Yes

  • Included in PrestaShop Yes

  • Downloads 116

  • Available in EN

Questions? Contact the developer
This developer answers your questions in:

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