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Send Proactive Messages

Send Proactive Messages Module

Developed by Community developer
  • PrestaShop -
module - Customer Service - Send Proactive Messages - 1
module - Customer Service - Send Proactive Messages - 2
module - Customer Service - Send Proactive Messages - 3


This module allows you to initiate communication with a customer via a new button in Customer Service.
The new message will be saved as a new thread in Customer Service.

What this product does for you


Customer relations Improve customer relations

Send message to your customers.


  • Add 'New message to a customer' button to Customer Service area
  • Select customer with autocomplete by name, email or ID
  • Message will appear as a new thread in Customer Service
  • Easy to install and use
  • Available in English and German

Frequently bought together

Add "Send Proactive Messages" to your cart along with:

  • The EU Cookie Policy Banner GDPR Compliant & CMS developed by PrestaShop helps you meet the EU Cookie law requirements by displaying on your online store a customizable and configurable warning banner in just a few clicks.

  • Set up the official Facebook Pixel module to reach new potential customers and easily analyze the activity and performance of your shop! With the Pixel, create and export your product catalog in the Facebook Business Manager platform to manage your campaign and sell products through your Facebook Page or Instagram feed.


Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


  • Install the module
  • Optional: clear caches

What's New in Version 1.0.0(01/06/2017)

  • First release

About the developer

Community developer

Need help?

This developer answers your questions in:
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  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.6.0.4 - v1.6.1.24

  • Version 1.0.0 (01/06/2017)

  • Available in en de

Questions? Contact the developer
This developer answers your questions in:

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