Módulos de Serviço de Pós-venda

O PrestaShop Social with Facebook & Instagram permite-lhe apresentar facilmente os seus produtos no Facebook e Instagram para que as pessoas possam descobri-los e comprá-los. Crie campanhas de anúncios a partir do PrestaShop, aumente o tráfego e otimize o desempenho das suas campanhas, fazendo a gestão dos seus dados.

Tidio is a customer service platform that allows you to actively generate more sales thanks to a live chat solution boosted with chatbots. It seamlessly integrates with Messenger, Instagram and email.Trusted by 300,000+ businesses

The best visual drag & drop contact form builder for PrestaShop. Create any kind of form: product contact form, registration form, order form, etc. Feature-rich, secure, customizable, and easy to manage PrestaShop contact form module.

Contact Form 7 is the most powerful PrestaShop contact form module that helps you create any kind of form for your website: contact form, registration form, quotation form, order form, etc. This is the best form builder on the marketplace!

Built-in live chat, contact form and ticketing system (helpdesk) module for Prestashop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.

Log in to your shop as one of your customers! Help your customers to fill their shopping carts! Test the problems that your customers tell you about your store!

Gerencie suas solicitações de devolução de forma conveniente com o PrestaShop Return Manager. Esta extensão RMA ajuda você a melhorar o relacionamento com o cliente, tornando o processo de devolução mais fácil para seus clientes.

Manage returns on your online store in the most efficient way with Prestashop Advance RMA. Improve customer satisfaction rate by offering a seamless returns process. Create comprehensive return policies that suit your customers' needs. 

Admin Login as Customer allows the store admin to login to customer’s account in a single click without using a password. Instantly access the customer’s account in the frontend and perform the required actions on their behalf.

Login as Customer PRO allows the admin to see his customers front end by logging in to their account. Admin can access the entire account of a customer and check the informations, perform different actions, etc.

Prestashop Contact Form enables users to ask a question directly on the product page and gets an instant reply. Add "Ask a Question" / Inquiry button on product pages to let visitors interact with you and make an enquiry related to a product.

Contextualize your customer interactions by seeing their latest orders when managing tickets inside Zendesk. Order details such as status, total, creation date, and products names and quantities are all visible from within Zendesk.

This module let's your customers have multiple logins for the same account. They can add and manage multiple logins for their accounts, and limit their access to certain pages.

Chatbot Botnation plugin will allow you to set up a chatbot built with Botnation.AI on your Prestashop website.   

Moderate each new customer account once it's registrated by a customer. Approve or disapprove it with one click or bulk actions. Recieve notifications when new account is registered and notificate customers automatically when account are approved.

Provide your customers with high-quality support by integrating the Helpdesk ticketing system into your PrestaShop store. Receive customer queries and issues in the form of tickets. Create multiple agents & groups and assign tickets to them.

PrestaShop Help Desk | Support module allows you to manage and track pre/post sale support inquiries. Create multiple departments to effectively manage inquiries. Let customers manage their support tickets from My Account section.

This module developed by LIBRASOFT allows you to define a period of absence during which you can display a personalized message for your customers by choosing the place where it will be displayed.

Get in accordance with the law Hamon by proposing a withdrawal form to your customers, and a high-level tracking requests in the "Merchandise Returns" of your shop.

Module to send WhatsApp messages directly from the store. Messages can be sent automatically after specific events or manually. It allows you to follow the conversation from the same store back office.

Share files (PDF, text, pictures) or external links with your customers directly into their customer's account. Choose a given customer or a customer group and let the module send emails.

This module allows you to upload any type of files (pdf, docx, jpg, zip...) for your customers. You can classify them in categories, enter their names and descriptions.You can choose which customer and which groups can see and download the files.

Get in touch with your potential or returning customers and increase your sales by using the power of the most used social network. It is responsive, fast and easy to customize.

Module guaranteeing that your store is accomplishing with customer right of withdrawal (refunds).This module is accomplishing with the consumers defense law about product refunds.

This module allows you to display messages and discussions between your store and your customers. In fact your client may consult exchanges with customer service and its various requests. Notifications system for new message for your customers!

With Freshdesk you can view, create and track tickets, and access your knowledge base via contact widget and chat, plan subscription limits

Ask question about product is one of the simplest and easy way to connect between customer and store owner from any product page.

In PrestaShop you usually can only login with your e-Mail-Address. With this plugin, you now can also accept login with the customer ID.  

Module that allows e-commerce administrators and employees to log in with customer accounts and perform actions as if they were the real customer, such as creating an order from their carts, reviewing problems reported by customers, etc. 

Com o módulo de help desk, os seus clientes podem enviar perguntas e reclamações, garantindo que todas as disputas do cliente sejam atendidas em tempo hábil.

Setup a complete refund management system using Smart Refunds. Approve refund request manually or automatically and restrict refunds by customer groups.

Quickly manage your exchanged products. Select the product to be returned and the product that will replace it, confirm, and the module will take care of it all. Requesting payment of the balance from your client if necessary.

Allows PrestaShop admin login as a customer. Access user accounts to see their front end and do everything as themselves.

With this module, share files (manuals, warranties, newsletters) with customers or groups of customers for each of your stores distinctly. 

WhatsApp Contact Button allows you to start a WhatsApp Chat directly from your shop.

Prestashop Login as Customer for Admin is a useful and time saver module developed by FME. It helps the admins to access user accounts by login in as a customer from the backend and experience the store as your customer.

Help desk and technical support to better control the messages received from customers.

Freshchat - Live Chat by FreshworksTurn visitors into leads and customers into happy, engaged users. Freshchat is a modern messaging software built for teams who want to ace customer conversations-marketing, sales, or support.

Manage incidents or problems with the shop orders in a more controlled way.

We have one chance to make a good impression: Creating enriched reinsurance blocks (description, links to CMS and custom image, etc ...) at all levels (reception, header, cart, product page, order process , etc ...)

Let customer see what they were looking for by showing them their recently viewed products in silder many option Home Page Left column , Right column , Product page Footer like amazon website.

LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone. With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction.

This module allows you to use an advanced text editor in order to write your order messages. You can also use these messages from the customer service page.

Exchange messages with your clients through the WhatsApp PRO: 1-Click Chat module, improve the experience and usability of your website with our all-in-one service and advise your clients in real time.

The modern dropdown sign in is a user-friendly and visually appealing module that enables customers to log in directly from the website's header, without the need to navigate to a separate page.

Telegram Click to Chat module allows your customers to start a conversation with you on Telegram without having your phone number saved in their phone's address book. By clicking the Telegram icon, a chat with you will open automatically.

Support simultaneous login of customers under multiple stores and multiple domains, no need to login repeatedly, shared login (SSO).

Manage shop order events or issues in a more regulated manner.You may manage and monitor post-sale support queries with this module. From the My Account area, let customers handle their support tickets.