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Support Deluxe Plan

Support Deluxe Plan

Entwickelt von PrestaShop
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support - Support Übersicht - Support Deluxe Plan

Kurzbeschreibung

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 20 Hours

The Deluxe Support Plan includes:
  • Speedy PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 

Was Ihnen dieser Support-Plan bringt

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Interventionsrahmen

The Deluxe Support Plan includes essential services to enhance the success of your online store.

Terms: 12 months
Number of support hours included per year: 20 Hours

Additional services:
-Site performance audit

Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…
Invitations to exclusive PrestaShop events.

One full year of assistance.

Excluded from support:
  • - SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time).
  • Support is available in French, English and Spanish.

Werden häufig zusammen gekauft

Fügen Sie "Support Deluxe Plan" mit dem folgenden Artikel zu Ihrem Warenkorb hinzu:

  • Führen Sie das Upgrade von Prestashop 1.4, 1.5 oder 1.6 auf Prestashop 1.7 sofort durch! MigrationPro ist das beste Migrationsmodul für Prestashop und hilft Ihnen, alle Ihre Daten umzuziehen und Ihren Shop immer aktuell zu halten.

    $16999
  • Set up the official Facebook Pixel module to reach new potential customers and easily analyze the activity and performance of your shop! With the Pixel, create and export your product catalog in the Facebook Business Manager platform to manage your campaign and sell products through your Facebook Page or Instagram feed.

    $5999

Über PrestaShop Support

PrestaShop Support

Mit PrestaShop Support begleiten Sie unsere Experten beim Erfolg Ihres E-Commerce-Projekts! rnUnser Team steht Ihnen in allen Phasen Ihres Daseins als Online-Händler mit Rat und Tat zur Seite, damit Sie Ihren Online-Shop nach Ihren Wünschen und Zielen optimieren können.

Eine Frage?
Sie brauchen Hilfe?

Der Entwickler antwortet Ihnen auf
en fr

$1,399

  • Kompatibilität v1.4.0.1 - v1.7.3.1

  • Verfügbar in EN, FR, ES