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Support Premium Plan

Support Premium Plan

Opracował PrestaShop
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support - Plan wsparcia technicznego - Support Premium Plan

Prezentacja

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 12 Hours
 
  • The Premium Support Plan includes:
  • Speedy PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

Korzyści wynikające z tego planu wsparcia technicznego

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Kontekst interwencji

The Premium Support Plan includes essential services to enhance the success of your online store.

Terms: 12 months
Number of support hours included per year: 12 Hours


Additional services :

Site performance audit 75.00€


Site marketing audit 75.00€

Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in French, English and Spanish.

Często kupowane w zestawie

Dodaj "Support Premium Plan" do swojego koszyka wraz z:

  • You currently use PrestaShop and would like to upgrade your current store to PrestaShop the last version of PrestaShop 1.6 or 1.7 ? This update ticket is made for you! Upgrade easily to PrestaShop 1.6 or 1.7 on your own hosting !

    $1,38512
  • Natychmiastowa aktualizacja Prestashop 1.4, 1.5 lub 1.6 do Prestashop 1.7! MigrationPro to najlepszymoduł migracji Prestashop do Prestashop, który pomaga w migracji wszystkich danych i sprawia, żeTwój sklep jest zawsze w pełni zaktualizowany.

    $11499

O PrestaShop Support

PrestaShop Support

Eksperci PrestaShop towarzyszą Ci na drodze do sukcesu w e-commerce! Na każdym etapie Twojego rozwoju w e-commerce, nasz zespół służy Ci doradztwem i wsparciem technicznym, aby optymalizować Twój sklep zgodnie z Twoimi życzeniami i celami.

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Wydawca odpowie Ci w ciągu
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$699

  • Kompatybilność PrestaShop v1.4.0.1 - v1.7.3.1

  • Dostępne w języku EN, FR, ES