Optimize your online store with PrestaShop's Official Marketplace!
Support Premium Plan - 12h
Developed by PrestaShop
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More than 90 % of users recommend this product
The average rating includes all reviews since the product launch.
Overview
One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!
Number of support hours included per year: 12 Hours
Number of support hours included per year: 12 Hours
- The Premium Support Plan includes:
- Speedy PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
- Expert consultants at your service.
What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
Focus
The Premium Support Plan includes essential services to enhance the success of your online store.
Terms: 12 months
Number of support hours included per year: 12 Hours
Additional services :
Site performance audit 75.00€
Site marketing audit 75.00€
Expert guidance:
Also…Invitations to exclusive PrestaShop events.
An expert support team member will answer your support ticket within (during business hours): 24 hours
One full year of assistance.
Excluded from support:
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
Terms: 12 months
Number of support hours included per year: 12 Hours
Additional services :
Site performance audit 75.00€
Site marketing audit 75.00€
Expert guidance:
- Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
- Recommendations regarding your server (type of hosting excluding configuration).
- Support for module installation (excluding configuration).
- Submission of online tickets and followed live
- Advices to install (hosting, modules and themes)
- Installing modules purchased addons (excluding configuration)
- Installing Themes
- Configuration of the back office and native modules
Also…Invitations to exclusive PrestaShop events.
An expert support team member will answer your support ticket within (during business hours): 24 hours
One full year of assistance.
Excluded from support:
- SVN versions (in development).
- Assistance on a solution whose core has been changed by the client.
- Specific developments that the client wishes to add.
- Development and integration of a graphic or theme.
- User training.
- Version updates.
- Site migration.
- Store installation.
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
- FTP access
- MYSQL access
- Database
- Your site’s URL
- URL to access the Back Office
- E-mail address and password to access the Back Office
- Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
- Support is available in French, English and Spanish.
Frequently bought together
Add "Support Premium Plan - 12h" to your cart along with:
-
-
Elavon Converge Virtual Payments allows you to take credit card details directly on your checkout page. Your customers never need to leave your site!This module allows store owners to provide a seamless secure payment option for customers
$7999 -
The Advanced Themes Configurator will allow you to change the theme of your store, your colors, fonts and much more as you wish.
$5999
Total price:
$699
shopping_cart Add all three to cart
About PrestaShop Support
With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.
- list 653 Products developed
- today 06/05/2009 PrestaShop member
- flag France Country
Other support plans available
The 3 reasons to buy on PrestaShop Addons Marketplace
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![Official]( "Official")
Official
6,000 modules, graphic themes and services
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![100% trusted]( "100% trusted")
100% trusted
Your purchases and personal data are 100% secure
![100% trusted]( "100% trusted")
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![1-click installation]( "1-click installation")
1-click installation
The modules you bought appear directly in your back-office
