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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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From V1.7.7.0 to V1.7.7.5

Overview

Integrate LiveAgent’s fastest live chat widget to your eCommerce site and provide quick help to your customers Keep track of their orders, as they're displayed in your dashboard. Get all information about your customers in one place.

What this module does for you

headset Improve customer relations
Reduce shopping cart abandonment
Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers’ questions go unanswered or the buying process can be too complicated or off-putting. LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.

Increase conversion rate
The best way to improve conversion rates is to focus on tweaking aspects of your customer support strategy. A great example of this is implementing live chat and providing real-time support to shoppers. Small tweaks like this can completely transform your conversion efforts. In fact, companies who said that they’re focused on the right live chat software can lead to up to a 29% increase in conversion rates

Improve customer service
Connect all your communication channels (phone, email, social media, live chat, customer portal) with LiveAgent. Whenever you receive a new query, it will be automatically pushed into our system and stored as a ticket. From there, you can manage, monitor, and respond to all tickets. The universal inbox is filled with tons of features that make ticket management easy such as automation features, tags, departments, and more.

Improve marketing
LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg: A secure, shared, universal inbox; Improved productivity; Improved customer satisfaction.

Increase response speed
LiveAgent boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more. With LiveAgent, increasing response speed is easy.

Decrease resolution time
Drastically decrease the resolution time of the incomings customer requests

Decrease ticket load
LiveAgent’s robust ticketing system streamlines all queries from email, live chat, social media, your call center, and knowledge base into one universal inbox that can be accessed by all agents at the same time.

Improve customer happiness
Customers want to have their issues solved immediately. Live chat is the perfect tool for that

What your customers will like

Faster issue resolution
LiveAgent's help desk software module is the right tool to get your problems solved in a quicker manner as the agents can keep track of the progress and fulfill the assigned SLA rules.

Connect with customer support instantenously
Our live chat module will enable to you get in touch with customer support agents instantly. Never wait for the answers more than few minutes. Don't know which product on the e-shop fits your needs the best? Just start the live chat and get your answers immediately.

All issues will be solved
LiveAgent's dashboard makes sure that none of your issues will ever get lost or unaswered. Agents can assign themselves to specific tickets or departments, therefore making sure that none of the received conversation ever slips through.

Opportunity to improve products
Have your word and help your favorite company in the process of improving the products. LiveAgent enables you to submit your feedback or suggestions directly to the customer support agents and therefore giving them your own perception of the services or products you have experience with.

Become the customer support hero
Make the Internet a better place by helping other customers with their issues. Our dedicated customer forum gives you the opportunity to assist other customer, who might have the similar issue as you had in the past. Share your knowledge and get praise.

Installation

  • Download the module from your account
  • Go to your shop's dashboard and go to Modules
  • Install the module
  • Go to the module's configuration page and set your code

Other

Currently we are not aware that LiveAgent's multichannel help desk software module causes any troubles. If you ever spot any unusual behaviour, please, notify us!

You have a question ?

This developer answers your questions in:
en, cs

Technical sheet

Latest update

02/10/2021

Available in

en, bg, cs, de, el, es, fi, fr, it, nl, no, pt, ro, ru, sv, tr, zh +11

PrestaShop Compatibility

V1.7.7.0 - V1.7.7.5

Compatibility MultiShop 

Yes info

Module version

V 1.0.3

Number of downloads

1

Documentation

Included

Developer

Community developer

Developer languages

en, cs

Account required on a third-party service

Yes

Category

Support & Online Chat

Features

175+ Features included:

-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

Recommendation


What's New in Version 1.0.3(02/10/2021)

  • Initial release

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


You have a question ?

This developer answers your questions in:
en, cs

About this developer

Listed products

1

Developer since

12/18/2020

Country

Slovakia

Support languages

en, cs