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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Your data will be transferred to the Partner when you download this module.
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From V1.3.0.0 to V1.7.6.8
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$59.99 $88.99

Gallery

Overview

The first and only live chat software to help your business win and nurture customers across messaging channels.

What this module does for you

headset Improve customer relations
Turn instant chats into long-term customers
The first and only live chat software to help your business win and nurture customers across messaging channels.
  • WEBSITE CHAT
  • CHATBOTS
  • CUSTOMER MESSAGING
  • WHATSAPP & MORE

Customer stories
Userlike through the eyes of leading companies

A better way of customer communication
For customers, support staff, sales agents, and managers

The most enjoyable way for your customers to reach you

Make offering support easy and fun

Generate leads naturally from chat conversations

Easily track and manage your team’s customer interactions, whatever the scale
Userlike gives managers clarity and peace of mind, with instant documentation, advanced filter and search functions, customer ratings, and comparative analytics.

Website Messenger
The chat window to your customers’ hearts

Message Center
The beating heart of your customer relationships

Messaging Channels
Unify all your customers’ favorite contact channels, from your web chat to SMS, Facebook, Telegram, and WhatsApp. Become a messaging-first company.


What your customers will like

Customer satisfaction
Solving the common pain points of customer support.

Installation

Download the module from your account
Go to your shop's dashboard
Go to Modules
Click Add Module and select the archive you've downloaded from your computer
Install the module

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh

Technical sheet

Latest update

03/13/2020

Available in

en

PrestaShop Compatibility

V1.3.0.0 - V1.7.6.8

Module version

V 1.0.2

Number of downloads

3

Documentation

Included

Developer

Community developer

Developer languages

en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh +8

Account required on a third-party service

Yes

Category

Support & Online Chat

Features

Features with benefits
Every feature has a purpose. Check out the feature highlights around Userlike's five main benefits and download the complete feature overview below.

Customer satisfaction
Solving the common pain points of customer support.

All-inclusive button integration
Offer support throughout your customer's journey. No more media switches away from your website, no more searching for contact options. Only a subtle support reminder that never gets in the way.

Forwards with context
No matter how smart your customer routing is, sometimes a chat needs to be forwarded to a colleague. The chat transcript accompanies the forward, ensuring that the customer won't ever have to repeat herself.

Custom design
Offer your customers a beautiful brand experience with a chat window tailored to your web design.

Operator Skills
Customers are happiest – and service costs are low – when they are instantly connected to the support rep best qualified to answer their question. Set it up with Operator Skills.

Customer loyalty
Userlike is a tool for building and nurturing customer relationships.

Sticky Chat
Userlike's internal chat logic favors the build-up of relationships between customers and employees. The Sticky Chat rule favors chat connections between visitors and Operators who have chatted before. If the relevant Operator isn't available, the connection falls back on rules like longest idle time and fair round-robin.

Smart customer profiles
Anonymous web visitors turn into real people. When a customer provides her email address, Userlike automatically builds a customer profile based on her public information.

CRM integrations
Follow up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of choice.

Customer feedback
Get your customer's opinion without breaking the experience.

Chat rating and feedback
The chat rating is effortless for the customer, and offers instant and actionable feedback for the Operator.

Userlike's chat rating feature, applied to Nivea's kids department.

Pre- and post- chat survey
Gain insights from your most engaged customers by asking them a simple question right before or after the chat.

Lead collection and website conversion
Features for when smiling faces aren't enough of a bottom line.

Proactive chat
Proactively reach out to web visitors who may have questions. Make missed opportunities due to doubt a thing of the past.

Widget Routers
Set up intelligent chat behavior tailored to the information we have on your web visitors. This includes the section of the website they are on, their country of origin, their browser language preference, and more.

Registration form
Set up a form that web visitors need to fill out before starting a chat. This way you will already have all the important information you need in case it concerns a valuable lead.

On-page guidance
Instead of explaining where to take a left, where to go right, and where to go straight, take the customer by the hand and guide him to the right page of your website.

Chat slots
Chat with multiple customers at the same time. Set your number of chat slots to a comfortable level and adjust upwards as your skills grow.

Chat Macros
Set up canned messages for common questions and situations, which you can use as a template or send directly. Use quick commands to send chat macros at lightning speed.

Chat analytics
Userlike's built-in analytics show when you're under- or over support capacity, quality improvements, and more. Embark on a path of continuous improvement.

Chatbots that empower your team
One day, robots might rule the planet. But not today. Today, they help your support team be more efficient and effective.

Recommendation

Read the documentation

What's New in Version 1.0.2(03/13/2020)

  • Initial release

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh