Optimize your online store with
PrestaShop’s Official Marketplace!

I confirm my contact details to continue

Yummy, your shop will love it! Your product was added successfully to your cart

Help Desk, Support Management

Help Desk, Support Management Module

Developed by Community developer
  • PrestaShop
    1.5.0.0 - 1.7.2.1
module - Support & Online Chat - Help Desk, Support Management - 1
module - Support & Online Chat - Help Desk, Support Management - 2
module - Support & Online Chat - Help Desk, Support Management - 3
module - Support & Online Chat - Help Desk, Support Management - 4
module - Support & Online Chat - Help Desk, Support Management - 5
module - Support & Online Chat - Help Desk, Support Management - 6
module - Support & Online Chat - Help Desk, Support Management - 7
module - Support & Online Chat - Help Desk, Support Management - 8
module - Support & Online Chat - Help Desk, Support Management - 9
module - Support & Online Chat - Help Desk, Support Management - 10
module - Support & Online Chat - Help Desk, Support Management - 11
module - Support & Online Chat - Help Desk, Support Management - 12
module - Support & Online Chat - Help Desk, Support Management - 13
module - Support & Online Chat - Help Desk, Support Management - 14
module - Support & Online Chat - Help Desk, Support Management - 15
module - Support & Online Chat - Help Desk, Support Management - 16
module - Support & Online Chat - Help Desk, Support Management - 17
module - Support & Online Chat - Help Desk, Support Management - 18

Overview

With help desk module let your customers submit inquiries and complaints, it will ensure that all customer disputes are taken care of in timely manner.

What this product does for you

Customer relations Build customer loyalty

Provide your customer a superior platform rather than PrestaShop contact form which lacks basic security and has less option to handle user requirements.

Create unlimited number of statuses, priorities and departments to highlight tickets which are more or less important. Each ticket can be assigned to different department according to ticket requirements.

With help desk make sure customer receives emails on time and also fight spammers with Google Recaptcha option. This module insures user security by generating a unique key for each ticket and users can use a special link sent to them in email or by entering unique key which is also sent to them in email.

Users can also sent further messages back and forth. You can also allow only a certain type of file attachments for better website security so damaging files cannot be uploaded to your server.

Help desk also has an option for PrestaShop account synchronization which identifies the user if they are logged in and has any history with help desk platform. It also works with out PrestaShop account creation giving users the freedom from filling out account creation forms.
 

Features

 
  • 1-Click easy installation.
  • Option to create ticket behalf of user from back office and email is sent to user as alert.
  • Configuration available to allow only certain types of file attachments.
  • Option to create priorities with color picker for every priority.
  • Option to create statuses like closed, pending, open etc.
  • Option to create departments to organize help desk system.
  • Option to update ticket status, priority and department from back office.
  • Option to notify user and department of changes when any update to ticket is made form BO.
  • View orders by user.
  • View order messages by user.
  • Custom email message for user email.
  • Option to collect order id from user.
  • Forgot key option to facilitate user if they have forgotten their key.
  • Help desk also allows users to create multiple tickets.
  • Google Recaptcha to fight spammers.
  • Administrator notification emails to keep store owner updated.
  • Thread style tree of messaging shown for better understanding.
  • Unique Key generated for each user to ensure security and privacy.
  • User also can check status of their ticket by entering unique key provided to them.
  • An alert is shown if user is logged in PrestaShop account and they have history regarding help desk so they just have to click login button in help platform to access help desk.
  • User can create ticket without need of logging in or creating account for faster support and user friendly environment.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Frequently purchased together

Help Desk, Support Management
Knowband - Order Return Manager(Return Slip & Barcode)
Reviews, Comments Email Reminder with reward Discounts
$164.97 Add all three to cart

Items from the same developer - Show more details

What's New in Version 1.2.1(01/05/2017)

  • Now compatible with PS-1.7

About the developer

Community developer

Question?
Need help?

This developer answers your questions in:
en

$59.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.0 - v1.7.2.1

  • Version 1.2.1 (01/05/2017)

  • Already translated into en de es fr it nl

Questions? Contact the developer
This developer answers your questions in:

en