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Help Desk, Support Management Module

Price
$5999 $8799
Help Desk, Support Management

Help Desk, Support Management Module

Best seller
(7) 7 votes
V1.5.0.0 - V1.7.6.2
With help desk module let your customers submit inquiries and complaints, it will ensure that all customer disputes are taken care of in timely manner.
From V1.5.0.0 to V1.7.6.2
  • Item only

  • Zen Option

    Zen

  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$5999 $8799

Overview

With help desk module let your customers submit inquiries and complaints, it will ensure that all customer disputes are taken care of in timely manner.

What this module does for you

headset Customer relations
Provide your customer a superior platform rather than PrestaShop contact form which lacks basic security and has less option to handle user requirements.

Create unlimited number of statuses, priorities and departments to highlight tickets which are more or less important. Each ticket can be assigned to different department according to ticket requirements.

With help desk make sure customer receives emails on time and also fight spammers with Google Recaptcha option. This module insures user security by generating a unique key for each ticket and users can use a special link sent to them in email or by entering unique key which is also sent to them in email.

Users can also sent further messages back and forth. You can also allow only a certain type of file attachments for better website security so damaging files cannot be uploaded to your server.

Help desk also has an option for PrestaShop account synchronization which identifies the user if they are logged in and has any history with help desk platform. It also works with out PrestaShop account creation giving users the freedom from filling out account creation forms.
 

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

07/29/2018

Available in

en, de, es, fr, it, nl

PrestaShop Compatibility

V1.5.0.0 - V1.7.6.2

Module version

V 1.3.0

Number of downloads

113

Level

Intermediate

Documentation

Included

Developer

Community developer

Developer languages

en

Category

Support & Online Chat

Need

Customer relations

Features

 
  • 1-Click easy installation.
  • Option to create ticket behalf of user from back office and email is sent to user as alert.
  • Configuration available to allow only certain types of file attachments.
  • Option to create priorities with color picker for every priority.
  • Option to create statuses like closed, pending, open etc.
  • Option to create departments to organize help desk system.
  • Option to update ticket status, priority and department from back office.
  • Option to notify user and department of changes when any update to ticket is made form BO.
  • View orders by user.
  • View order messages by user.
  • Customer basic info view area.
  • Custom email message for user email.
  • Option to collect order id from user.
  • Forgot key option to facilitate user if they have forgotten their key.
  • Help desk also allows users to create multiple tickets.
  • Google Recaptcha to fight spammers.
  • Pre-Made replies facility to create and append replies.
  • Open tickets count on each department.
  • Export a single ticket option to CSV/Excel file.
  • Internal note area for back office use.
  • Option to enable/disable Priority.
  • Option to enable/disable Department.
  • Option to select default Priority.
  • Option to select default Department.
  • Administrator notification emails to keep store owner updated.
  • Thread style tree of messaging shown for better understanding.
  • Unique Key generated for each user to ensure security and privacy.
  • User also can check status of their ticket by entering unique key provided to them.
  • An alert is shown if user is logged in PrestaShop account and they have history regarding help desk so they just have to click login button in help platform to access help desk.
  • User can create ticket without need of logging in or creating account for faster support and user friendly environment.

What's New in Version 1.3.0(07/29/2018)

  • GDPR compliance added
  • Pre-made replies option added
  • Internal note feature added
  • Export a ticket option added
  • Number of Open tickets in department visible

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
en

Notations

5
2
0
0
0

Customer reviews

Nicolas D. 09/07/2017

Awesome module :) Ultra-reactive developer. Customization of the module possible. Awesome ! Thanks for your work !

Hossam A. 09/28/2019

Excellent developer to work with.

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.