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PrestaShop Support Plan

PrestaShop Support Plan

Developed by PrestaShop
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More than 80 % of users recommend this product

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8

The average rating includes all reviews since the product launch.

(85 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
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Advanced  
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support - PrestaShop Support - PrestaShop Support Plan

Overview

Benefit from an accompaniment with the advice and technical assistance of PrestaShop Support!


The PrestaShop Support Plan includes:
  • Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 48 hours of your ticket submission.
  • Expert consultants at your service.

What the support plan does for you

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus

The Essential Support Plan includes services to enhance the success of your online store:
 

Intervention
 
Easy    Essential    Premium    Deluxe  

Hours
 
3h 6h 12h 20

Valid for
 
1 month 1 year 1 year 1 year

Ticket creation and real-time follow up
 
Yes Yes Yes Yes

Installation advice (hosting, modules and themes)
 
Yes Yes Yes Yes

Addons module installation (excluding, configuration)
 
Yes Yes Yes Yes

Theme installation
 
Yes Yes Yes Yes

Back office configuration and native modules
 
Yes Yes Yes Yes

CSV catalog import
 
  Yes Yes Yes

Audit marketing by a specialist
 
    Option Yes

Professional SEO audit
 
    Option Yes

Phone support : 30 min per month
 
      Yes


Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

This product is compatible from version 1.4 to 1.7 of PrestaShop.
 

Frequently bought together

Add "PrestaShop Support Plan" to your cart along with:

  • Official PrestaShop User Guide 1.7 in French. Enjoy 100% of PrestaShop's features with +300 pages. This 1.7 User Guide is also available in English, Spanish and Italian.

    $1699
  • Build customer loyalty by offering discount vouchers for future purchases! Comprehensive and easy to configure, this module will enable you to create discount vouchers and send them to your customers automatically if they have their account logged in and they've placed a certain type of order: minimum amount, specific product, product from a particular category... the choice is yours, to be mad

    $6999

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en fr

$28029

  • Compatibility v1.4.0.1 - v1.7.2.5

  • Available in EN, FR, ES