Live Chat Pro + Helpdesk Module
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220.127.116.11 - 18.104.22.168
This module allows you to chat with your visitors, track their behavior on your site in real time and view their geolocation using google maps. Many operators can chat with several users at once.
What this product does for you
Encourage visitors to complete purchases
The module DOES NOT require a monthly fee or any other fee, you buy it once and you use it without any restrictions.
A study called “Making Proactive Chat Work” found the following: Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful 62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.
All these attitudes were even more prevalent among respondents who bought online at least weekly.
- Save time. Perfect workflow with AJAX, the browser doesn't refresh because most of the operations will run in background.
- Comet technology (reverse ajax) on ajax calls: this is a new feature that is used on professional live chat systems to keep the server resources at minimum even with hundreds of active chats and deliver instant messages from customer to admin. Most live chat systems use the classical ajax request with interval to fetch the response from server, this module uses "ajax push” to send the information to the server.
- Working with MultiStore.
- Live chat tab on front end
- Backend complex configuration tabs (Settings, Departments, Staff Profiles)
- Backend popup window (Chat Status, Online Users, Active Chats, Statistics)
- Cool and classic animated emoticons
- Possibility to send offline messages to email
- Set incoming chat request sound
- Set chat message sound
- Choose between Slide chat type and Popup chat type
- Enable/Disable Name, Email, Phone, Department, Question fields
- Hide / Show chat window when offline
- Chat Orientation / offset
- Theme settings (chat width, chat height, corners radius, border, border color, background color, foreground color, header online/offline background color, header online/offline foreground color, submit button background/foreground colors.
- Messages settings (online/offline chat header message, online/offline chat welcome message)
- Add / Edit / Delete departments (Name, Status)
- Add / Edit / Delete staff profiles (First name, Last name, Avatar, Assigned departments, Welcome message, Signature)
BACKEND POPUP CHAT WINDOW
- Staff status (Online, Offline). If staff is online he will be available to chat, if all staff members are offline the customers will be able to send messages to the staff so they can view them later
- Online users External or Internal. The external users are customers that are currently in chat and the internal users are online staff members. Any staff member can start chat with external or internal users.
- Active chats. The tabs with the users that are in chat, it contains sub tabs for every user (chat area, user details, visited pages history, geolocation with google maps)
- Statistics. Contain 4 tabs (Online visitors, Chat archive, Chat messages, Ratings, Logs)
What your customers will like
Customers get high quality support services with fastest response time, their questions are answered and they will be happy to purchase from your store.
The installation process is attached in the documentation file located in the module root folder: readme_en.pd
What's New in Version 7.1.0(01/26/2017)
- fixed bug with the chat box display in frontend
- fixed some bugs with the helpdesk system
- fixed mail send offline / ticket reply
This module is part of a pack
Save $35.00 by choosing the pack ProQuality essential PACK (x2)
About the developer, ProQuality
ProQuality is a certified Prestashop partner agency which has the main focus on producing high quality modules and themes for Prestashop.ProQuality is also recognized and appreciated by the public for the quality both of support and of its modules. We are present in the top 10 best module sales with multiple modules and we ensure that our technical and commercial support is one of the most responsive out there.