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Live Chat Pro + Helpdesk

Live Chat Pro + Helpdesk Module

Developed by ProQuality
(227 votes)
5 stars
151
4 stars
44
3 stars
16
2 stars
12
1 star  
4

The average rating includes all reviews over the last six months.

  • Partner
    Agency
  • +2500
    downloads!
  • PrestaShop
    1.5.0.0 - 1.7.0.6
module - Support & Online Chat - Live Chat Pro + Helpdesk - 1
module - Support & Online Chat - Live Chat Pro + Helpdesk - 2
module - Support & Online Chat - Live Chat Pro + Helpdesk - 3
module - Support & Online Chat - Live Chat Pro + Helpdesk - 4
module - Support & Online Chat - Live Chat Pro + Helpdesk - 5
module - Support & Online Chat - Live Chat Pro + Helpdesk - 6
module - Support & Online Chat - Live Chat Pro + Helpdesk - 7

Overview

This module allows you to chat with your visitors, track their behavior on your site in real time and view their geolocation using google maps. Many operators can chat with several users at once.


 

What this product does for you

Conversion rate Encourage visitors to complete purchases

The module DOES NOT require a monthly fee or any other fee, you buy it once and you use it without any restrictions.

A study called “Making Proactive Chat Work”  found the following:  Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful 62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.
All these attitudes were even more prevalent among respondents who bought online at least weekly.
 

Features

GENERAL
  • Save time. Perfect workflow with AJAX, the browser doesn't refresh because most of the operations will run in background.
  • Comet technology (reverse ajax) on ajax calls: this is a new feature that is used on professional live chat systems to keep the server resources at minimum even with hundreds of active chats and deliver instant messages from customer to admin. Most live chat systems use the classical ajax request with interval to fetch the response from server, this module uses "ajax push” to send the information to the server.
  • Working with MultiStore.
  • Live chat tab on front end
  • Backend complex configuration tabs (Settings, Departments, Staff Profiles)
  • Backend popup window (Chat Status, Online Users, Active Chats, Statistics)
  • Cool and classic animated emoticons

SETTINGS
  • Possibility to send offline messages to email
  • Set incoming chat request sound
  • Set chat message sound
  • Choose between Slide chat type and Popup chat type
  • Enable/Disable Name, Email, Phone, Department, Question fields
  • Hide / Show chat window when offline
  • Chat Orientation / offset
  • Theme settings (chat width, chat height, corners radius, border, border color, background color, foreground color, header online/offline background color, header online/offline foreground color, submit button background/foreground colors.
  • Messages settings (online/offline chat header message, online/offline chat welcome message)

DEPARTMENTS
  • Add / Edit / Delete departments (Name, Status)

STAFF PROFILES
  • Add / Edit / Delete staff profiles (First name, Last name, Avatar, Assigned departments, Welcome message, Signature)

BACKEND POPUP CHAT WINDOW
  • Staff status (Online, Offline). If staff is online he will be available to chat, if all staff members are offline the customers will be able to send messages to the staff so they can view them later
  • Online users External or Internal. The external users are customers that are currently in chat and the internal users are online staff members. Any staff member can start chat with external or internal users.
  • Active chats. The tabs with the users that are in chat, it contains sub tabs for every user (chat area, user details, visited pages history, geolocation with google maps)
  • Statistics. Contain 4 tabs (Online visitors, Chat archive, Chat messages, Ratings, Logs)

What your customers will like

Customers get high quality support services with fastest response time, their questions are answered and they will be happy to purchase from your store.

Installation

The installation process is attached in the documentation file located in the module root folder: readme_en.pd
 

Testimonials

Very nice product and easy to utilize. Super service when you need it, really quick! Jeff

Jean francois G. mediasystems.ca

You can do better, the ideal would be to have control of the chat out of the BO, which opens in another window.

Alessandro m. www.h2owaterstore.it

An excellent module, and very easy to install, without any script to insert ! Customer service is very fast and wonderful. Do not hesitate to buy this ! Five Stars....

Olivier A. oliverking.fr

What's New in Version 7.1.0(01/26/2017)

  • fixed bug with the chat box display in frontend
  • fixed some bugs with the helpdesk system
  • fixed mail send offline / ticket reply

Good deal

ProQuality essential PACK (x2)

This module is part of a pack

Save $35.00 by choosing the pack ProQuality essential PACK (x2)

About the developer, ProQuality

ProQuality

 ProQuality is a certified Prestashop partner agency which has the main focus on producing high quality modules and themes for Prestashop.ProQuality is also recognized and appreciated by the public for the quality both of support and of its modules. We are present in the top 10 best module sales with multiple modules and we ensure that our technical and commercial support is one of the most responsive out there.

Question?
Need help?
This developer answers your questions in:
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$79.99

Benefits:

  • 3 months of free support
  • Developed by a Top Developer
  • Documentation included
Questions? Contact the developer
This developer answers your questions in:
en
  • Compatibilityv1.5.0.0 - v1.7.0.6
  • Version7.1.0 (01/26/2017)
  • Already translated into en br de es fr it nl pl ro si sv