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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Your data will be transferred to the Partner when you download this module.
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Overview

e-satisfaction.com is an all-you-need customer engagement platform which makes feedback collection extremely easy and converts every consumer voice to a personalized action

What this module does for you

headset Build customer loyalty
  • Extremely easy! No need to think about what to ask, how to ask and what to ask
  • Get feedback for all stages of the customer journey, giving you the full view of what is happening
  • Integrated benchmark helps you understand where you stand compared to the rest of the market
  • Prioritize customer service and recovery and easily see who is the customer that needs your attention.
  • Automated alerts notify you about customers that need your help
  • Close-the-loop tools help you increase reviews for your store in Google Places, Facebook, Price comparison and any other review service you want
  • Badges and product reviews increase trust and conversion rate
 
Know what is happening, understand your customers and increase customer loyalty and customer retention, following a customer centric strategy!

What your customers will like

Customers are getting heard in a valuable way! Our research has shown that when we do nothing with customer feedback, customers stop giving it. This is what e-satisfaction.com is here to change!
 
Customers' feedback trigger actions for both customers and retailers, making feedback easy and actionable!
 
This is how customers
  • help retailers improve or ask for something that was missing from their experience
  • understand how to share their love for the retailers that served them well
  • use a more effective communication channel than social media to funnel their complaints
 
Overall, by taking part in this discussion customers and retailers work together to create better experiences!
 
 

Installation

  • Download plugin for free
  • Create e-satisfaction account
  • Install plugin using your IDs

You have a question ?

This developer answers your questions in:
en, fr

Technical sheet

Latest update

11/16/2020

Available in

en

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.4

Compatibility MultiShop 

Not concerned info

Module version

V 1.1.1

Number of downloads

40

Documentation

Included

Developer

PrestaShop Partners

Developer languages

en, fr

Included in PrestaShop

Yes

Account required on a third-party service

Yes

Category

Referral & Loyalty Programs

Features

Feedback Related Features
  • Four (4) questionnaire display formats, all mobile responsive, enabling you to collect feedback in the most effective way
  • Omnichannel Retail questionnaire templates are ready to cover all stages of the consumer journey: Browsing the website, checkout, home delivery, store pickup, return and using the products. Everything are ready when you register.
  • Automated segmentation of responders, based on what they respond, who they are and what their transaction was about.
  • Integration of feedback in the sales page and "Satisfaction history" of each customer in your panel
  • Custom anonymizer option to facilitate GDPR compliance
  • Real time dashboard to view collected feedback and export comments and scores
 
Customer Engagement Related Features
  • Refer a friend tool that can be triggered only to satisfied customers
  • Call back request functionality with the ability to agree on custom terms
  • Review on Google Places / Facebook or any other service call to action
  • Alerts allow you to act on unhappy customers and recover them

Recommendation

This module works out of the box. We prepared it with love just for the e-shops that care for their customers, so download and you are ready to go! After completing the registration process in www.e-satisfaction.com

What's New in Version 1.1.1(11/16/2020)

  • Compatibility with PrestaShop 1.7.x

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

You have a question ?

This developer answers your questions in:
en, fr

About this developer

Listed products

1

Developer since

02/28/2017

Country

Greece

Support languages

en, fr

PrestaShop Partners
PrestaShop partners with e-commerce leaders from all over the world to bring you all the tools you need to make your e-commerce project a success. From payment systems to delivery solutions to marketing services, find the right service for your business. Start selling online now.
Our e-commerce software integrates perfectly with all our partners' solutions, thanks to the modules we have developed in collaboration with them.

Download them for free and subscribe to offers that have been specially negotiated by our teams!

These modules are subject to a strict validation process, which focuses on security, and are managed by PrestaShop to ensure the best possible experience.