Knowband - Deskoid Helpdesk Module

• No Monthly Subscription required to maintain this Prestashop customer contact plugin.
• The Prestashop ticket system improves customer service experience.
• The Prestashop contact us addon lets you reply to every communication from the customers. 
• The Prestashop desktop helpdesk helps you to gain new customers with your quick customer support.
• The Prestashop customer helpdesk addon helps you to retain your old customers by solving their grievances.  
• The Prestashop plugin helps you to quickly reply to your customer's queries and complaints. 
• The Prestashop ticket system module helps you to manage all your tickets from a central location at the backend. 
• All the details regarding the tickets raised are mentioned in the back office of this Prestashop module.
• You can also view all the conversations between you and the customers from the back-office of the Prestashop contact us addon.
• Ticket status and priority change can be easily done by the merchant.

• The Prestashop customer helpdesk allows the customers to create a ticket from the website front.
• The Prestashop customer helpdesk module helps in the management of the tickets raised by the customers.
• Administration can set the priority of the ticket at the backend of the Prestashop addon.
• Ticket status can also be updated by the Administration.
• Back office of this Prestashop plugin has a good interface to view all ticket's with all the details.
• Instant notification whenever there is some new message.
• List of customers generating tickets with their contact information is also mentioned in the back office of the Prestashop customer contact.
• Admin can also give pre-defined topics to the customers to generate a ticket.
• Customers can also view the status of the ticket from the front end of the Prestashop ticket system.
• The customer can also mail to the admin regarding the ticket he/she has generated.
• No monthly subscription required in this Prestashop contact us addon.
• The Prestashop desktop helpdesk module is configured with your email address and IMAP settings. 
• Admin can also browse the tickets topic wise.
• The Prestashop customer helpdesk module allows the admin to put a ticket on hold. 
• The Prestashop customer contact plugin mobile responsive.
• The Prestashop ticket system is multi-store compatible.
• The Prestashop contact us addon is multi-language compatible.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

• Unlimited after-sales support during the period covered by the option
• Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

• questions about using the module/theme;
• solving technical problems related to the module/theme;
• access to all module/theme updates.

The following services are not included in Option Zen:

• customization and special development;
• installing and updating the module/theme;
• solving problems concerning third-party services, hosting, the server, or the PrestaShop software.