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Knowband - Deskoid Helpdesk Module
Developed by
Knowband
V1.6.0.4 - V1.7.8.3
From V1.6.0.4 to V1.7.8.3
Overview
This module integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
What this module does for you
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Promote your products
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Encourage visitors to complete purchases
This Prestashop desktop helpdesk module integrates a helpdesk ticket system on your Prestashop store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
Did you know that "It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.". So, acquiring new customers is easy, retaining them is not, especially when your customer service is not satisfying. It occurs because of the lack of a proper helpdesk support system.
When customer acquisition and retention have become so difficult and competition from your rivals sites in on full fledge, you cannot afford to lose your customers for any reason. This Prestashop customer helpdesk module helps you to eliminate one crucial reason for bad customer experience on your store- Improper customer service or helpdesk. By installing this professional helpdesk system your customers and visitors will be so easily able to contact you by simply creating a ticket. The best part- you receive all your customer's queries, complaints, and grievances on a central interface on the backend of your store. There you have got some advanced controls to manage the tickets and reply to every communication from your users.
- No Monthly Subscription required to maintain this Prestashop customer contact plugin.
- The Prestashop ticket system improves customer service experience.
- The Prestashop contact us addon lets you reply to every communication from the customers.
- The Prestashop desktop helpdesk helps you to gain new customers with your quick customer support.
- The Prestashop customer helpdesk addon helps you to retain your old customers by solving their grievances.
- The Prestashop plugin helps you to quickly reply to your customer's queries and complaints.
- The Prestashop ticket system module helps you to manage all your tickets from a central location at the backend.
- All the details regarding the tickets raised are mentioned in the back office of this Prestashop module.
- You can also view all the conversations between you and the customers from the back-office of the Prestashop contact us addon.
- Ticket status and priority change can be easily done by the merchant.
What your customers will like
- Easy and responsive interface for the customer to contact the admin of the site.
- It increase's the trust factor in the customers to place an order on the store because if something goes wrong they can easily contact you.
- Customers can easily check the status of the tickets which he/she has generated.
- Customers can directly message to the support from the front end interface only.
- Customers can see their old tickets
- Customers can even reply to admin reply from their Email system, they don't need to open the site to revert back to admin's message.
Associated Pack
Save $60 by choosing the pack!
Original price
$284.99
Bundle price:
(excl. tax)
$224.99
Frequently bought together
Total price:
$373.97
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