Needs

Migrate my store
Increase traffic
Optimize conversions
Increase average cart
Make browsing easier
Increase customer satisfaction
Save time

Features

Product Page
Design & Navigation
Promotions & Marketing
Traffic & Marketplaces
Payment

Shipping & Logistics
Administration
Customers
Facebook & Social Networks
Specialized Platforms

View all modules

Key Features for your Business Sector

Great deals

Modules developed by PrestaShop

Style

Minimalist
Clean
Neutral
Original
Baroque

Business Sector

Animals & Pets
Art & Culture
Automotive & Cars
Drink & Tobacco
Electronics & Computers
Fashion & Shoes
Food & Restaurant

Gifts, Flowers & Celebrations
Health & Beauty
Home & Garden
Jewelry & Accessories
Kids & Toys
Lingerie & Adult
Sports, Activities & Travel

View all templates

Premium Templates

Email Templates

Help

PrestaShop Support

PrestaShop Training

Services

Hosting

Website audit and optimization

Resources

View all resources

User Guide

e-Commerce Calendar

Customize your store tabs with a favicon

Log in

Log in / Sign up
Log in / Sign up
(0)
Deleted product Added product

Your cart

Your cart is empty

item(s) price excl. tax

View my cart Pay now

100% Secure payment

Display thread and messages in user account Module

Developed by Community developer

Best seller

(17) 17 votes

Item only
Zen Option

3 months of support
12 months of support
Upgrades and future features
Security updates

Price

$59.99

Store Demo Back Office Demo

Gallery

module - Customer Service - Display thread and messages in user account - 1

module - Customer Service - Display thread and messages in user account - 2

module - Customer Service - Display thread and messages in user account - 3

module - Customer Service - Display thread and messages in user account - 4

module - Customer Service - Display thread and messages in user account - 5

See all screenshots (5)

Shop Demo Demo Back Office

Overview

This module allows you to display messages and discussions between your store and your customers. In fact your client may consult exchanges with customer service and its various requests. Notifications system for new message for your customers!

What this module does for you

Improve customer relations

Alleviate disputes

Your customers do not receive your reply emails?

You want your customers to see its discussions with the customer service?

You want that your customer be alerted for a new message?

With this module you can display the discussions with the customer service directly to the customer's account and the customer can reply from the website!

The customer can then know if his request has been processed and may consult the answers.

What your customers will like

Your customer can check your answers at any time by logging into their account.
SPAM emails received and deleted will still be available.
Your customer can reply to you directly from the webstore. (as long as the thread is open)

Installation

Installation without override.

You have a question ?

This developer answers your questions in:

fr, en

Contact the developer

Technical sheet

Latest update

11/09/2020

Available in

en, de, fr, pl

PrestaShop Compatibility

V1.5.0.0 - V1.7.7.3

Compatibility MultiShop

Yes

Module version

V 1.4.5

Number of downloads

471

Level

Beginners

Documentation

Included

Developer

Community developer

Developer languages

fr, en

Category

Customer Service

Features

FRONT OFFICE :

Notifications system in front office for new message from customer service
Displaying discussions in accordion mode
Displaying Messages by group discussions
Displaying the message status: read or unread
Display contacted Service
Display of the order number and the name of the product concerned (if applicable)

The customer can reply to the thread (Open thread)
Th customer can print each discussion.
The customer can send an attachment.
An option allow the client to respond even on a closed discussion.

BACKEND AND SETTINGS :

Possibility to open a discussion from the backoffice freely.
Ability to restrict access to messages based on the customer group
You can choose the hook for notifications : displayTop or DisplayBanner
You can choose what action is authorized by the customer :

-> mark as read OR mark as read and close thread

You can desactivate notifications
You can display or hide left and right column in message list.
You can change color for read and unread message
And much more...

What's New in Version 1.4.5(11/09/2020)

Fix issue on javascript form submission Prestashop 1.7
Fix issue with missing email vars for Prestashop 1.7
Fix issue on notification count in front Prestashop 1.7
Add new feature : open a new discussion on backend
Add more test to check if module is ready

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

Unlimited after-sales support during the period covered by the option
Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

questions about using the module/theme;
solving technical problems related to the module/theme;
access to all module/theme updates.

The following services are not included in Option Zen:

customization and special development;
installing and updating the module/theme;
solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:

fr, en

Contact the developer

Frequently bought together

Total price:

$209.97

Add all three to cart

Notations

Customer reviews

Zaberca A. 09/28/2017

I want to thank you again for great work, best module conception and very nice support. It does a great job, I recommend it

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

Official

10,000 modules, graphic themes and services
100% trusted

Your purchases and personal data are 100% secure
1-click installation

The modules you bought appear directly in your back-office

Display thread and messages in user account Module

Display thread and messages in user account Module

Official

100% trusted

1-click installation

Explore

Learn

Discover us

Contact us

Display thread and messages in user account Module

Display thread and messages in user account Module

Receive our promos and tips

Official

100% trusted

1-click installation

Explore

Learn

Discover us

Contact us

Find us