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Display thread and messages in user account

Display thread and messages in user account Module

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Developed by Community developer

More than 90 % of users recommend this product


The average rating includes all reviews over the last six months.

(13 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

  • +100
  • PrestaShop -
module - Customer Service - Display thread and messages in user account - 1
module - Customer Service - Display thread and messages in user account - 2
module - Customer Service - Display thread and messages in user account - 3
module - Customer Service - Display thread and messages in user account - 4
module - Customer Service - Display thread and messages in user account - 5


This module allows you to display messages and discussions between your store and your customers. In fact your client may consult exchanges with customer service and its various requests. Notifications system for new message for your customers!

What this product does for you


Customer relations Improve customer relations


Customer relations Alleviate disputes

Your customers do not receive your reply emails?
You want your customers to see its discussions with the customer service?
You want that your customer be alerted for a new message?
With this module you can display the discussions with the customer service directly to the customer's account and the customer can reply from the website!
The customer can then know if his request has been processed and may consult the answers.


  • Notifications system in front office for new message from customer service
  • Displaying discussions in accordion mode
  • Displaying Messages by group discussions
  • Displaying the message status: read or unread
  • Display contacted Service
  • Display of the order number and the name of the product concerned (if applicable)
  • You can change color for read and unread message
  • You can desactivate notifications
  • You can display or hide left and right column in message list.
  • The customer can reply to the thread (Open thread)
  • You can add a button to print each discussion.
  • An option allow the client to respond even on a closed discussion.
  • You can choose what action is authorized by the customer :
-> mark as read OR mark as read and close thread
  • You can choose the hook for notifications : displayTop or DisplayBanner
  • Ability to restrict access to messages based on the customer group

Frequently bought together

Add "Display thread and messages in user account" to your cart along with:

  • Adds a block displaying your store's top-selling products for each categories.  

  • All in one Loyalty Reward Points solution. Fits in seamlessly with checkout and does not require vouchers to be generated for points to be redeemed. Includes referral reward scheme and many other great features.


What your customers will like

  • Your customer can check your answers at any time by logging into their account.
  • SPAM emails received and deleted will still be available.
  • Your customer can reply to you directly from the webstore. (as long as the thread is open)

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.


I want to thank you again for great work, best module conception and very nice support. It does a great job, I recommend it

Zaberca A. - 09/28/2017

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.


Installation without override.

What's New in Version 1.4.0(09/05/2018)

  • Modify option to apply two different background color for header and footer of each thread

About the developer

Community developer

Need help?

This developer answers your questions in:
fr en



  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.0 - v1.7.5.0

  • Version 1.4.0 (09/05/2018)

  • Available in en fr

Questions? Contact the developer
This developer answers your questions in:

fr en