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Freshdesk

Freshdesk Module

Developed by Community developer
(9 votes)

More than 90 % of users recommend this product

5 stars
4
4 stars
1
3 stars
2
2 stars
1
1 star  
1

The average rating includes all reviews over the last six months.

Level:

Users think this product is suitable for e-merchants who are:

Beginners  
2
Intermediate  
2
Advanced  
0
  • +100
    downloads!
  • PrestaShop
    1.6.0.4 - 1.6.1.17
module - Customer Service - Freshdesk - 1
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Overview

With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this product does for you

Productivity Improve customer service management

  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)

Features

  • Rensponsive with Bootstrap
  • Ticket history in customer account in front-office
  • Syn and view customer profile and ticket history in Customer page in Back-Office
  • Open tickets and profiles directly in freshdesk page
  • Widget pre-populating data: name and email to help the creation of a new ticket
  • New: chat with customers (only for Freshdesk Garden plans)

Other

  • Implemented tickets for API v2.0

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)

Recommendation

  • cURL required
  • You need have an account in Freshdesk, you can create one for free 3 user in http://freshdesk.com/signup
  • If you do not want to override contact form with Widget you need to send emails to your freshdesk support email
  • New: chat only if you have Freshdesk Garden plan
  • HTTPS required in merchant store to allow access to API

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

Really good integration with freshdesk.

Cristi L. www.bigmainstreeet.com

Installation

  • Download module
  • Load in back-office modules section
  • Install and configure

Frequently purchased together

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Items from the same developer - Show more details

What's New in Version 1.1.12(11/21/2016)

  • New API v2.0
  • Hide float widget optionally

About the developer

Community developer

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Need help?

This developer answers your questions in:
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$39.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.6.0.4 - v1.6.1.17

  • Version 1.1.12 (11/21/2016)

  • Available in en es mx

Questions? Contact the developer
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