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Freshdesk Module

Developed by Community developer

More than 90 % of users recommend this product


The average rating includes all reviews since the product launch.

(10 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

  • +100
  • PrestaShop -
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With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this product does for you


Productivity Improve customer service management

  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)


  • Rensponsive with Bootstrap
  • Ticket history in customer account in front-office
  • Syn and view customer profile and ticket history in Customer page in Back-Office
  • Open tickets and profiles directly in freshdesk page
  • Widget pre-populating data: name and email to help the creation of a new ticket
  • New: chat with customers (only for Freshdesk Garden plans)

Frequently bought together

Add "Freshdesk" to your cart along with:

  • With the Preorder Module, buyer can preorder any product that is available for preorder by the admin. Buyer can either make the full payment or partial payment as the payment option provided by admin with the product.

  • Set up the official Facebook Pixel module to reach new potential customers and easily analyze the activity and performance of your shop! With the Pixel, create and export your product catalog in the Facebook Business Manager platform to manage your campaign and sell products through your Facebook Page or Instagram feed.



  • Implemented tickets for API v2.0

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)


  • cURL required
  • You need have an account in Freshdesk, you can create one for free 3 user in
  • If you do not want to override contact form with Widget you need to send emails to your freshdesk support email
  • New: chat only if you have Freshdesk Garden plan
  • HTTPS required in merchant store to allow access to API

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.


  • Download module
  • Load in back-office modules section
  • Install and configure

What's New in Version 1.1.13(08/05/2019)

  • [*] First version for PS 1.7

About the developer

Community developer

Need help?

This developer answers your questions in:
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  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.6.2

  • Version 1.1.13 (08/05/2019)

  • Account on external service required Yes

  • Available in EN, AG, ES, MX

Questions? Contact the developer
This developer answers your questions in:

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