Necessary update of your password on PrestaShop Addons


You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

Your data will be transferred to the Partner when you download this module.

I confirm my contact details to continue


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$64.99 $91.99

Freshdesk Module

Best seller
(13) 13 votes
V1.6.0.4 - V1.7.6.9
From V1.6.0.4 to V1.7.6.9
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
$64.99 $91.99


With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this module does for you

event_available Improve customer service management
  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)


  • Download module
  • Load in back-office modules section
  • Install and configure


  • Implemented tickets for API v2.0

You have a question ?

This developer answers your questions in:
es, en

Technical sheet

Latest update


Available in

en, ag, es, mx

PrestaShop Compatibility

V1.6.0.4 - V1.7.6.9

Module version

V 1.1.13

Number of downloads







Community developer

Developer languages

es, en

Account required on a third-party service



Customer Service


  • Rensponsive with Bootstrap
  • Ticket history in customer account in front-office
  • Syn and view customer profile and ticket history in Customer page in Back-Office
  • Open tickets and profiles directly in freshdesk page
  • Widget pre-populating data: name and email to help the creation of a new ticket
  • New: chat with customers (only for Freshdesk Garden plans)


  • cURL required
  • You need have an account in Freshdesk, you can create one for free 3 user in
  • If you do not want to override contact form with Widget you need to send emails to your freshdesk support email
  • New: chat only if you have Freshdesk Garden plan
  • HTTPS required in merchant store to allow access to API

What's New in Version 1.1.13(08/05/2019)

  • [*] First version for PS 1.7

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
es, en

About this developer

Expertise Level


Listed products


Developer since




Support languages

es, en



Customer reviews

Cristi L. 10/27/2015

Really good integration with freshdesk.

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.