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Freshdesk

Freshdesk Module

Developed by Community developer
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More than 90 % of users recommend this product

5
1
2
1
1

The average rating includes all reviews since the product launch.

(10 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
3
Intermediate  
2
Advanced  
0
  • +100
    downloads!
  • PrestaShop
    1.6.0.4 - 1.6.1.23
module - Customer Service - Freshdesk - 1
module - Customer Service - Freshdesk - 2
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module - Customer Service - Freshdesk - 9

Overview

With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this product does for you

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Productivity Improve customer service management

  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)

Features

  • Rensponsive with Bootstrap
  • Ticket history in customer account in front-office
  • Syn and view customer profile and ticket history in Customer page in Back-Office
  • Open tickets and profiles directly in freshdesk page
  • Widget pre-populating data: name and email to help the creation of a new ticket
  • New: chat with customers (only for Freshdesk Garden plans)

Frequently bought together

Add "Freshdesk" to your cart along with:

Other

  • Implemented tickets for API v2.0

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)

Recommendation

  • cURL required
  • You need have an account in Freshdesk, you can create one for free 3 user in http://freshdesk.com/signup
  • If you do not want to override contact form with Widget you need to send emails to your freshdesk support email
  • New: chat only if you have Freshdesk Garden plan
  • HTTPS required in merchant store to allow access to API

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Installation

  • Download module
  • Load in back-office modules section
  • Install and configure

What's New in Version 1.1.12(11/21/2016)

  • New API v2.0
  • Hide float widget optionally

About the developer

Community developer

Question?
Need help?

This developer answers your questions in:
es en

$3499

Benefits:

  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.6.0.4 - v1.6.1.23

  • Version 1.1.12 (11/21/2016)

  • Requires an external service Yes

  • Available in en ag es mx

Questions? Contact the developer
This developer answers your questions in:

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