You can initiate chat sessions with your website visitors anywhere on your website to offer instant assistance.
REVE Chat allows to monitor how your agents are performing and check the detailed chat conversations between your website visitors and agents in real-time.
Facebook Chat Integration:
It allows your customers to interact with you directly on your Facebook company page.
Make Audio/Video Calls:
Enable your website visitors to make audio/video calls directly to your customer support agents within the website itself.
Includes detailed reporting and analytics that measure several aspects like the total amount of time spent by a website visitor on each chat and his geographic location, IP address, the overall activity of your agents, conversion tracking, track of transcript reports, monitoring chat history and many more.
With this chat software handle chat requests efficiently when all your agents are busy. REVE Chat software gives information to website visitors regarding their waiting time in the chat queue.