close

Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

close

check_circle The product has been added to your cart

close
Your data will be transferred to the Partner when you download this module.
close

Я подтверждаю, свою контактную информацию , чтобы продолжить

close

Отлично, Вашему магазину понравится! Вы только что скачали этот модуль. Вам осталось только установить его в ваш магазин PrestaShop. Нужна помощь? Посмотрите наше руководство: Установка модуля Addons платного или бесплатного

Help-Desk | Online Customer Support

Модуль Help-Desk | Online Customer Support

favorite_border
favorite
Разработал Webkul
V1.6.0.4 - V1.7.8.0
от V1.6.0.4 до V1.7.8.0

Обзор

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Что этот модуль делает для вас

headset Защита от клиентских исков
Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Admin benefits-
  • Admin can easily manage pre-sale and post-sale query.
  • Admin can allow visitors to create the tickets.
  • Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Admin can create new tickets on behalf of the customers.
  • Admin can create multiple agents and assign them to multiple groups.
  • Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Admin can build strong relationship with the customers by providing them the quick support.

Ваши клиенты оценят это

  • Email notification is sent to the customers on creation of new tickets and change of ticket status.
  • Allows customers to contact the store admin regarding their queries.
  • Guest customers can also raise tickets.
  • Customer can view their previously created tickets also.

Установка

1. Go to the back office-> modules -> Upload a module
2. Upload zip file of ‘Help-Desk’
3. The module will automatically get installed on your Prestashop

Другие

Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

Нужна помощь?

Этот разработчик отвечает на следующих языках:
en

Техническое описание

Последнее обновление

01.05.2021

Языки модуля

en, ca, de, es, fr, gl, it, nl, pl, pt, ru +5

Совместимые версии PrestaShop

V1.6.0.4 - V1.7.8.0

Модуль / Шаблон

V 4.2.1

Количество загрузок

51

уровень

Beginners

Документация

Included

Разработчик

Webkul

Языки разработчика

en

категория

Поддержка и онлайн-чат

Функционал

 
  • Allows customers to contact the store admin regarding their queries.
  • Allow/disallow visitors to create the tickets.
  • Email notification to the customers on creation of new tickets and change of ticket status.
  • Validate the user by displaying reCAPTCHA on ticket form.
  • Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Create new tickets on behalf of the customers.
  • Create multiple agents and assign them to multiple groups.
  • Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Improve customer service on your store.
  • Providing quick support will help you in building strong relationship with your customers.

Рекомендации

Our guarantees:

✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
✪ We intend to provide 100% satisfaction to our customers with their purchase.
✪ We will also help you with the installation and configuration of the module in case if it’s required.

✔ We can customize the module according to your requirement. You can contact us for a quote.
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.

If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

Что нового в версии 4.2.1(01.05.2021)

  • The fileSize validation will validate all file inputs
  • Prevent double click on Create ticket button
  • Only super admin access restriction for assigning agents removed. Now the assigned admin can assign agents.

Поддержка и обновления

В момент покупки подписка на Business Care на ваш первый год включается автоматически, а затем негласно продлевается в конце периода.

Вы можете отменить подписку в любое время, до окончания текущего периода.

Услуги, включенные в вашу подписку:

  • Обновления безопасности
  • Обновления совместимости
  • Эволюции и будущие функции
  • Неограниченная поддержка

Хотите больше подробностей? Ознакомьтесь с наиболее часто задаваемыми вопросами оBusiness Care.


Нужна помощь?

Этот разработчик отвечает на следующих языках:
en

Об этом разработчике

уровень мастерства

Superhero

Указанные продукты

182

Разработчик с

14.08.2012

Страна

India

Поддерживаемые языки

en