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Luminjo : online customer service software SAAS

Модуль Luminjo : online customer service software SAAS

Разработал Community developer
  • PrestaShop
    1.6.0.4 - 1.7.2.4
module - Форма обратной связи и Опросы - Luminjo : online customer service software SAAS - 1
module - Форма обратной связи и Опросы - Luminjo : online customer service software SAAS - 2
module - Форма обратной связи и Опросы - Luminjo : online customer service software SAAS - 3

Презентация

Integrate an easy to use contact formula for better online customer support. Provide online help with enriched text all from a centralized dashboard.
 

Данный модуль предлагает вам:

Продуктивность Облегчение управления послепродажным обслуживанием

Why use luminjo instead of a standard contact form?
 
Through your Prestashop online shop, your customers contact you in the same way, but with optimized features and tracking. Customers will communicate through luminjo and not through the classic mail software.
 
Instead the conversation with the client becomes accessible from the luminjo dashboard.The traceability of questions asked by customers is the strength of luminjo. Thanks to the form integrated with the luminjo module on a Prestashop site, you offer your contacts a unique experience for customer satisfaction.All features have been thoughtfully designed to best handle all requests and ensure that all customer conversations are processed. 
 
Tickets have an easily identifiable status: New, Open, Pending, Closed. So you know at any time what happens to a customer request.Using luminjo is a beneficial to your support team. Easily assign a ticket to one of your competent agents in a few clicks. Well thought-out features have been added to effectively respond to a ticket.

Функционал

The features are oriented to offer the best customer support experience possible for your shop but also for the customer. As any professional that provides online support, customer satisfaction is key.
With luminjo : 
 
  • Talk with other support agents about a conversation thanks to internal comments that are invisible to the customer.
  • Reply in one click with an automated reply. Perfect for replying to frequently asked questions
  • Know if another agent is responding to a ticket. Therefore, avoid answering the same query twice.
  • Create folders for storing your tickets should delight you. Finding a ticket should be a breeze.
  • Assign a ticket to a specific agent who will be able to process an application efficiently.
  • Assign different roles to your agents based on their skills.
  • Choose the language of your choice: French, English, Spanish and Italian.

Ваши клиенты оценят это

To create a good customer relationship, it needs to work in both directions. This is why the luminjo online support software gives customers total transparency in their questions and queries sent to a company.
 
By obtaining the URL of the ticket corresponding to his request, the customer immediately obtains the history of the actions carried out on his ticket. The customer knows if an agent has opened the ticket and when someone has responded to it.

Рекомендации

For installation and proper use of the Prestashop luminjo addon, it is required to have at least the Captain Jo offer at 15 € / month. Otherwise, the submission of a question by a customer will not be taken into account. The question will not be visible in the luminjo dashboard.
 

Поддержка и обновления

Вы автоматически получаете право на 3 месяца технической поддержки для этого продукта.

Вы можете рассчитывать на функциональную техподдержку, а также располагаете доступом к имеющимся в наличии обновлениям для этого продукта в течение 90 дней после покупки.

Установка

The installation runs like any other Prestashop addon : copy the folder from the zip to the addons folder of your PrestaShop installation.Go to the addons page of your back office then look for the addon and click on install.
Then all you need to do is use your two (public and private) API luminjo keys available in your company luminjo account settings. To activate the installation.

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Luminjo : online customer service software SAAS
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Что нового в версии 1.0.0(2017-06-06)

  • Choose the language of your choice: French, English, Spanish and Italian
  • Know if another agent is responding to a ticket. Therefore, avoid answering the same query twice.

О разработчике

Community developer

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$49.99

Преимущества:

  • 3 месяца поддержки бесплатно (Подробнее)
  • Документация включена
  • Совместимость v1.6.0.4 - v1.7.2.4

  • Версия 1.0.0 (2017-06-06)

  • Требует подписки на дополнительно сервис Да

  • Доступно на en es fr it pt

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