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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Your data will be transferred to the Partner when you download this module.
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Confirmo minhas dados para continuar

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Ótimo, sua loja vai adorar! Você acabou de baixar esse módulo. Agora, basta instalar na sua loja PrestaShop. Precisa de ajuda? Siga nosso tutorial: Instalar um módulo Addons pago ou gratuito

De V1.6.0.4 a V1.7.8.0

Apresentações

Provide support or assistance to your customers by allowing them to initiate chat, raise queries, share product/orders on WhatsApp. Also, create support agents/support groups for managing the queries efficiently.

O que este módulo faz por você

headset Melhora o relacionamento com o cliente
WhatsApp is a very popular messaging platform & is nearly used by 2.5 billion people across the world. Its growing popularity is one of the main reasons behind its continuously increasing user base. Ecommerce is also using its features in one or the other way to benefit the customers as well as the business. One of the main reasons behind using WhatsApp goes to quick messaging feature. It’s so fast that you can send a message to the person living on another side of the world within milliseconds.

How this module come into the bigger picture? Let me just explain.

Provide Fast Support

Customer queries are very frequent on eCommerce websites these days. Whether the query is related to product, delivery or other policies of the eShop, it doesn’t matter. What matters most to the customer is how quickly you respond to their queries. The sites which address concerns of customers readily generally has more customers turnout than those that don’t.

Option to Share Product/Order

In the eCommerce space, there are thousands of products. Along with that, the store owner also receives thousands of orders too. In such cases, it becomes very time taking & difficult to find the product/order of one particular customer. That’s why we have also provided the option to share the product as well as order with the admin to the customer. Using this functionality, a customer can easily raise queries regarding any particular product/order. And with the exact information of product/order, the admin will also assist the customer efficiently.

Apart from admin, customers also get to share the product/order with their contacts as well. This is generally useful functionality as many of us often want to get opinions about products from friends/family.

Apart from the above, some other noteworthy benefits for merchants are:
  • Add floating WhatsApp support button.
  • Choose to display WhatsApp number over the support button.
  • Enable or disable the display of the support button.
  • Display support buttons at different positions on the website i.e header, contact us page, order history page, bottom left and bottom right.
  • Customize the name of buttons available on each page in multiple languages.
  • Add support agents with whom customers can chat on WhatsApp.
  • Choose to edit or delete the support agents.
  • Enable or disable the support agents at your own convenience.
  • Create WhatsApp support groups & add support agents to them.
  • Edit or delete the WhatsApp support groups.
  • Enable or disable WhatsApp support groups.
  • Choose to display the WhatsApp share button at multiple positions i.e Product page, Order confirmation page and order history page.
  • Add the preconfigured message for share & support for each button in multiple languages.

O que seus clientes apreciarão

The customers enjoy the following benefits at their end:
  • A customer gets to chat with the admin on WhatsApp regarding any issue.
  • A customer can also share the product as well as order with the admin to raise any query regarding them.
  • Customers can also share products & orders with their contacts.
  • Quick support/assistance available for customers with WhatsApp.

Instalação

Follow the standard installation procedure:
  • Go to the back office-> Module Manager -> Upload a module
  • Upload zip file of 'WhatsApp Live Chat'
  • The module will automatically get installed on your Prestashop

Outras

Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

Precisa de ajuda?

Este desenvolvedor responde nestes idiomas:
en

Ficha técnica

Última atualização

28/06/2021

Línguas do módulo

en, ar, ca, de, es, fr, gl, it, ms, nl, pl, pt, ru, zh +8

Versões compatíveis com PrestaShop

V1.6.0.4 - V1.7.8.0

Módulo / Versão do modelo

V 5.1.3

Número de downloads

6

Documentação

Included

Desenvolvedor

Webkul

Idiomas do desenvolvedor

en

Categoria

Suporte & Chat on-line

Características

  • Add floating WhatsApp support button.
  • Choose to display WhatsApp number over the support button.
  • Enable or disable the display of the support button.
  • Display support buttons at different positions on the website i.e header, contact us page, order history page, bottom left and bottom right.
  • Customize the name of buttons available on each page in multiple languages.
  • Add support agents with whom customers can chat on WhatsApp.
  • Choose to edit or delete the support agents.
  • Enable or disable the support agents at your own convenience.
  • Create WhatsApp support groups & add support agents to them.
  • Edit or delete the WhatsApp support groups.
  • Enable or disable WhatsApp support groups.
  • Choose to display the WhatsApp share button at multiple positions i.e Product page, Order confirmation page and order history page.
  • Add the preconfigured message for share & support for each button in multiple languages.
  • Customers get to chat with the admin on WhatsApp regarding any issue.
  • Customers can also share the product as well as order with the admin to raise any query regarding them.
  • Customers can also share products & orders with their contacts.
  • Quick support/assistance available for customers with WhatsApp.

Frequently Asked Questions

Q: Can customers place orders on WhatsApp?
A: No, they can share the order/product & raise queries on WhatsApp.

Q: Can customers change the preconfigured message before sending it to admin?
A: Yes, they can absolutely make changes to the preconfigured messages. It is provided just for convenience.

Q: Can customers share the product/order with their contacts?
A: Yes, they can absolutely share the product as well as order with their contacts.

Recomendação

Our guarantees:
 
✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
✪ We intend to provide 100% satisfaction to our customers with their purchase.
✪ We will also help you with the installation and configuration of the module in case if it’s required.
 
✔ We can customize the module according to your requirement. You can contact us for a quote.
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.
 
If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

Portugais Apprenez à prononcer O que há de novo na versão 5.1.3(28/06/2021)

  • License updated
  • Cache issue fixed
  • Code improved

Suporte e atualizações

Garanta o bom funcionamento desse produto na sua loja durante 12 meses com a Opção Zen!

Assim, você tem acesso a TODAS as atualizações do produto durante um período de um ano após a compra. O desenvolvedor do produto assegura o acompanhamento respondendo por e-mail a todas as suas perguntas técnicas e funcionais.

O que é a Opção Zen?

A Opção Zen inclui dois serviços:

  • um suporte pós-venda ilimitado durante o período coberto pela Opção;
  • o acesso a todas as atualizações desse produto durante o período em questão.

A Opção Zen encontra-se disponível por um preço vantajoso no momento da compra do produto ou, caso mude de ideia, também é possível adquiri-la posteriormente pela conta de cliente.rnEla é válida até um ano após a data de compra do produto. Quanto antes você garantir a sua, mais tempo poderá aproveitar!

O que inclui a Option Zen?

Estão incluídos na Opção Zen:

  • as perguntas relativas ao uso do módulo/tema;
  • a solução de problemas técnicos ligados ao módulo/tema;
  • o acesso a todas as atualizações do módulo/tema.

Os serviços a seguir não estão incluídos na Opção Zen:

  • a personalização e o desenvolvimento específico;
  • os serviços de instalação e atualização do módulo/tema;
  • a solução de problemas relativos a serviços de terceiros, hospedagem,

Precisa de ajuda?

Este desenvolvedor responde nestes idiomas:
en