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Reve Chat - Online Live Chat

módulo Reve Chat - Online Live Chat

desenvolvido pela Community developer
  • PrestaShop
    1.4.0.1 - 1.7.1.2
module - Suporte & Chat on-line - Reve Chat - Online Live Chat - 1
module - Suporte & Chat on-line - Reve Chat - Online Live Chat - 2
module - Suporte & Chat on-line - Reve Chat - Online Live Chat - 3
module - Suporte & Chat on-line - Reve Chat - Online Live Chat - 4
module - Suporte & Chat on-line - Reve Chat - Online Live Chat - 5

Apresentação

Complete Customer Engagement Software that provides Live Chat, Voice Call, Video Chat and Visitor Analytics with your web visitors.

O que este módulo oferece

Relacionamento com o cliente Melhora o relacionamento com o cliente

  • Live Chat, the fastest way to assist your website visitors
  • Face to face communication within your website.
  • Now turn every conversation into an amazing experience with REVE Chat's awesome voice calling experience.
  • Let your customer know expected waiting time in the chat queue
  • Detailed information about website visitors at your finger tips
  • Engage with your website visitors through Proactive Chat
  • Use canned response for faster replies

Why choose our module:
  • We build user and platform friendly modules;
  • All our developers are certified by PrestaShop;
  • We can make custom modifications for the module and for your shop - contact us;

  • Características

    • Live Chat - Customers are waiting on your website. What about offering help instantly, much faster than traditional phone or email support? REVE Chat, the online live chat software can be integrated on the website within a few minutes. There are times when visitors on your website may get confused and seek instant help. REVE Chat brings a solution to this. Anytime, visitors can click on the chat banner to initiate live chat assistance. So, adding live chat on website is one of the most effective way to communicate with your website visitors.
    • Video Chat - This feature allows visitors to talk and see the support agents in real time. Whenever they need any help, they can easily get this facility. In the REVE Chat widget, there will be a ‘Video Call’ button clicking on which they can make live video calls. Through online live chat assistance, it allows you to provide more personalized experience to your customers whenever they land on your website.
    • Voice Call - REVE Chat brings a new dimension to customer support with its Voice Calling facility. Here customers don’t need to wait endlessly for support personnel to respond. With a simple click, now they can directly call your support personnel whenever they need any help. In the REVE Chat window, there will be a ‘Voice Call’ button clicking on which they can make live calls.
    • Queuing - By adding live chat for website, now handle chat requests more efficiently when all your agents are busy in assisting others by adding live chat for website. Queuing allows your visitors to get an idea about how long they need to wait to start a conversation with your support agent. At the same time they also can see their progress and exact position in the queue. Website visitors enter in the queue when all the agents are busy and their maximum chat limit is reached. It helps agents to focus on the ongoing chats before starting new ones. With ‘Queuing’ you can modify the total number of concurrent chats for every agent.
    • Visitor Analytics - To deliver excellent support service, first you need to know your customers. ‘Visitor Analytics’ lets you track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats have been initiated and many more. It helps to analyze the customer behavior so that you can communicate in a more personalized and targeted way. You can monitor the key metrics and optimize the whole process for both of your support agents and website visitors. So opt live chat for website and see the difference.
    • Proactive Chat - Connecting with your customers has become easier with ‘Proactive Chat’. It lets you reach to the website visitors for offering instant help even before they ask a question. With ‘Proactive Chat’ you can target a specific website visitor and then by using visual sound effects can deliberately invite him to initiate a live chat session. The chat invitation message can be a small chat window with a custom message saying for example, "Welcome to REVE Chat. How may I help you today?"
    • Canned Response - Save replies as canned responses to the most common questions asked by your customers. It will not only shorten your response time but also eliminate typo errors. Canned response allows you to type the reply once, save it and then reuse it during live chat with just a few keystrokes. It improves the efficiency of your support team and keep the website visitors happy with fast response.
    • Facebook Chat Integration - Have you ever wanted to live chat with your Facebook fan page visitors? With REVE Chat now you can. Apart from live chat on website, ‘Facebook Chat Integration’ offers an additional way to reach to your potential clients who visit your Facebook company page. All you need is a REVE Chat account and your company page in Facebook.
    • Chat Monitoring - ‘Chat Monitoring’ allows you to monitor the detailed chat conversation between your agents and website visitors in real time and improve the quality of your support service.

    Suporte e atualizações

    Você dispõe automaticamente de 3 meses de suporte para esse produto.

    Durante 90 dias após a compra, você desfruta do suporte técnico e funcional, além de ter acesso às atualizações disponibilizadas para esse produto.


    Garanta o bom funcionamento desse produto na sua loja durante 12 meses com a Opção Zen!

    Assim, você tem acesso a TODAS as atualizações do produto durante um período de um ano após a compra. O desenvolvedor do produto assegura o acompanhamento respondendo por e-mail a todas as suas perguntas técnicas e funcionais.


    O que é a Opção Zen?


    A Opção Zen inclui dois serviços:

    • - um suporte pós-venda ilimitado durante o período coberto pela Opção;
    • - o acesso a todas as atualizações desse produto durante o período em questão.

    A Opção Zen encontra-se disponível por um preço vantajoso no momento da compra do produto ou, caso mude de ideia, também é possível adquiri-la posteriormente pela conta de cliente.rnEla é válida até um ano após a data de compra do produto. Quanto antes você garantir a sua, mais tempo poderá aproveitar!


    O que inclui a Option Zen?


    Estão incluídos na Opção Zen:

    • as perguntas relativas ao uso do módulo/tema;
    • a solução de problemas técnicos ligados ao módulo/tema;
    • o acesso a todas as atualizações do módulo/tema.

    Os serviços a seguir não estão incluídos na Opção Zen:

    • a personalização e o desenvolvimento específico;
    • os serviços de instalação e atualização do módulo/tema;
    • a solução de problemas relativos a serviços de terceiros, hospedagem, servidor ou, ainda, o software PrestaShop.

    Recomendação

    Read the documentation

    O que seus clientes apreciarão

    • Fast
    • Secure
    • Reliable
    • Scalable
    • Enjoyable
    • Unbeatable

    Instalação

    • Download the module from your account
    • Go to your shop's dashboard
    • Go to Modules
    • Click Add Module and select the archive you've downloaded from your computer
    • Install the module

    What's New in Version 1.0.0(2016-11-08)

    • Initial release

    sobre o desenvolvedor

    Community developer

    Alguma pergunta?
    Precisa de ajuda?

    O colaborador responde às suas perguntas em:
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    $39.99

    Vantagens:

    • 3 meses de suporte gratuito (Mais informações)
    • Desenvolvido por um Top Developer
    • Documentação incluída
    • Compatibilidade v1.4.0.1 - v1.7.1.2

    • versões 1.0.0 (2016-11-08)

    • Já traduzido em en cs de es fr hu nl pl pt ro ru

    Alguma pergunta? Entre em contato com o desenvolvedor!
    O colaborador responde às suas perguntas em:

    en fr it es