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ClickDesk - LiveChat and Help Desk

módulo ClickDesk - LiveChat and Help Desk

desenvolvido pela Community developer
  • PrestaShop
    1.3.0.1 - 1.7.1.2
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 1
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 2
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 3
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 4
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 5
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 6
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 7
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 8
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 9
module - Suporte & Chat on-line - ClickDesk - LiveChat and Help Desk - 10

Apresentação

ClickDesk - LiveChat and Help Desk provides an awesome live chat experience for your agents and web visitors. Turn every conversation into an amazing experience

O que este módulo oferece

Relacionamento com o cliente Melhora o relacionamento com o cliente

  • Easy Setup - Up and running in 2 minutes. Copy and paste code on your website to get started. No coding required.
  • Beautiful and Customizable - Choose a theme to match your website and brand. Impress your web visitors.
  • Take chats on IM - On the go? Use Google Talk (Gtalk) on your laptop, desktop or smartphone.
  • Unlimited Departments - Route chats from your pricing page to sales. Group agents and provide better support.
  • Unlimited Websites - ClickDesk lets you run your code on as many site and blogs as you want, at no extra cost.
  • Chat Conferences - Help customers as a group with rich three-way conferencing between your agents and visitors.
  • Persistent Conversations - Our live support widget follows visitors as they browse through your website, providing a seamless chat experience.
  • Chat Transfer - You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. Work as a team.
  • Agent Levels - Use Agent Levels to prioritize chats. With levels everyone can stay online and chats are automatically passed to higher levels.
  • Beautiful & Customizable - Choose the customizable theme that suits your site. Mix and match from a range of colors and icons.
  • Language Localization - Localize ClickDesk widget into the language your web visitors would like to communicate.
  • Real-time File Sharing - Share documents, photos and presentations over chat with our file sharing feature.
  • Simultaneous Chats - Chat with up to 5 customers simultaneously from our intuitive webchat panel.
  • Shortcuts - Save common answers and replies as shortcuts. Answer FAQs with a single click during chatting with visitors.
  • Offline Support - ClickDesk automatically sends offline chats to the in-built helpdesk so you can handle them easily as tickets.

Características

Your chat software should be fast and customizable. That's where ClickDesk comes in. As the leading live chat app for over 100,000 small businesses in more than 100 countries, we've designed ClickDesk to be remarkably easy to use from any device, anywhere, anytime. ClickDesk installs in minutes so you can instantly start providing live support to your web visitors. Whether you're focused on live help or sales, your agents will love the experience and your customers will come back for more.
 
  • Awesome live chat experience for your agents and web visitors - Turn every conversation into an amazing experience. Intuitive web chat panel lets you focus on live support. 
    Easily handle simultaneous conversations and tickets.
  • Bring conversations to life with voice and video chat - Put a face to your business and a voice to your answers. Your web visitors can place voice and video calls straight from your website with no additional hardware or software installations. 
    Live support software with voice chat and video chat turns every conversation into an unforgettable customer experience.
  • Integrated helpdesk ticket management - Streamline your customer support. Never miss an email or offline chat. Simplify your support with an easy-to-use, multi-agent helpdesk system. Keep track of issues and offline chats.
  • Live support software to boost social traffic - Integrate Facebook and Twitter automatically
  • Chat Reports & Performance Graphs - Make smarter business decisions with in-built reports and analytics. Gain insights into your business. Classify chats using length and duration. Identify top agents and decide availability.
  • Live chat map with real-time filters - Know your visitors completely. Never miss a lead. See visitors in real time on our intuitive live chat map. Filter visitors, pre-qualify leads, initiate conversations, share files & get screenshots.
  • Maps - Know your visitors completely with our web chat panel's intuitive live chats map. Hover over any visitor to see essential real-time information, including name, email, country, chat history, browser and referring URL. Initiate conversations with your hottest leads. Filter visitors by country, web activity, chat status and more.
  • Proactive chat greetings - Send a personalized greeting automatically based on visitor location, URL or the time spent on a page. Welcome your visitors with greetings and turn them into customers and improve customer satisfaction.
  • Pre-chat surveys - Collect the visitor name, email address and a brief message to help you get started. Identify existing customers using our app integrations and amaze visitors by being up-to-date on their customer history.
  • Cross-platform software with a global outlook - Live help, video, calls, help desk and automatic translation, all from our web chat panel. Chat from your browser, smartphone or GTalk.
  • Offer live support from GTalk - With ClickDesk, you have complete flexibility to take chats on your favorite IM such as Google Talk. Receive chats from your friends and customers in the same place. Achieve chat awesomeness without learning any new tools.
  • Read your visitors' minds - Our unique chat software includes a powerful Keystroke Preview that lets you see what visitors type before they send it over. Understand your visitors more completely, anticipate their helpdesk questions, negotiate better and close more sales.
  • Chat in 90+ languages - Use our translation feature while chatting with visitors in any language. When a visitor posts a message in a language other than your own, just click on it and the message is translated right in the webchat window.
  • Measure Chats with Advanced Reports - See real-time reports and trends on chat and help desk tickets and get new insights into your business.

ClickDesk believes that customers are at the heart of every business. The biggest brands in the world are using chat software to increase sales, conversions and retention. We offer affordable chat software for small businesses because we believe that every startup, SMB and ecommerce site deserves to have access to the same powerful tools for customer engagement. Plus, we offer seamless integrations with the apps and CMS you already use to run your business. Customer happiness is always the goal. Let us help you get there faster!

O que seus clientes apreciarão

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Recomendação

Read the documentation

Suporte e atualizações

Você dispõe automaticamente de 3 meses de suporte para esse produto.

Durante 90 dias após a compra, você desfruta do suporte técnico e funcional, além de ter acesso às atualizações disponibilizadas para esse produto.

Garanta o bom funcionamento desse produto na sua loja durante 12 meses com a Opção Zen!

Assim, você tem acesso a TODAS as atualizações do produto durante um período de um ano após a compra. O desenvolvedor do produto assegura o acompanhamento respondendo por e-mail a todas as suas perguntas técnicas e funcionais.

O que é a Opção Zen?

A Opção Zen inclui dois serviços:

  • um suporte pós-venda ilimitado durante o período coberto pela Opção;
  • o acesso a todas as atualizações desse produto durante o período em questão.

A Opção Zen encontra-se disponível por um preço vantajoso no momento da compra do produto ou, caso mude de ideia, também é possível adquiri-la posteriormente pela conta de cliente.rnEla é válida até um ano após a data de compra do produto. Quanto antes você garantir a sua, mais tempo poderá aproveitar!

O que inclui a Option Zen?

Estão incluídos na Opção Zen:

  • as perguntas relativas ao uso do módulo/tema;
  • a solução de problemas técnicos ligados ao módulo/tema;
  • o acesso a todas as atualizações do módulo/tema.

Os serviços a seguir não estão incluídos na Opção Zen:

  • a personalização e o desenvolvimento específico;
  • os serviços de instalação e atualização do módulo/tema;
  • a solução de problemas relativos a serviços de terceiros, hospedagem, servidor ou, ainda, o software PrestaShop.

Instalação

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Go to module's configuration page
  • Get your code from http://www.clickdesk.com/

Geralmente comprados juntos

ClickDesk - LiveChat and Help Desk
Preparação de pedido simplificado
To Do List (in your back office)
$105.97 Adicionar todos os três ao carrinho

Outros artigos do mesmo desenvolvedor - Veja mais

What's New in Version 2.3.1(2017-02-14)

  • PS 1.7 update

sobre o desenvolvedor

Community developer

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Precisa de ajuda?

O colaborador responde às suas perguntas em:
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$39.99

$27.99

Vantagens:

  • 3 meses de suporte gratuito (Mais informações)
  • Desenvolvido por um Top Developer
  • Documentação incluída
  • Compatibilidade v1.3.0.1 - v1.7.1.2

  • versões 2.3.1 (2017-02-14)

  • Exige assinatura de serviço externo Sim

  • Disponível em en

Alguma pergunta? Entre em contato com o desenvolvedor!
O colaborador responde às suas perguntas em:

en fr it es