close

Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

close

check_circle Produto adicionado para o carrinho

close
Your data will be transferred to the Partner when you download this module.
close

Confirmo minhas dados para continuar

close

Ótimo, sua loja vai adorar! Você acabou de baixar esse módulo. Agora, basta instalar na sua loja PrestaShop. Precisa de ajuda? Siga nosso tutorial: Instalar um módulo Addons pago ou gratuito

Advance RMA | Return, Refund, and Replace

módulo Advance RMA | Return, Refund, and Replace

favorite_border
favorite
Desenvolvido pela Webkul
Mais vendido
V1.6.0.V4 - 8.0.2
De V1.6.0.4 a V8.0.2

Apresentações

Manage returns on your online store in the most efficient way with Prestashop Advance RMA. Improve customer satisfaction rate by offering a seamless returns process. Create comprehensive return policies that suit your customers' needs. 

O que este módulo faz por você

event_available Facilita o gerenciamento de seu Serviço Pós-Venda
Advance RMA module is compatible with PrestaShop framework version 8.x.x and multi-store feature.

Return Process Simplified 

Prestashop Advance RMA embed a request creation form on your online store. All that a customer needs to do is select return type, reason for return, pickup address, mention the issue, accept t&C, and submit a request. 

Create Flexible Return Policies 

Having a convenient and transparent return policy displayed on your store is a key to retain existing customers as well as attract new ones. This extension enables you to create return policies for specific products and categories. Also, you can define the number of days for creating a return. Also, you can assign policy to the specific order from the back office.

Set up Custom Return Reasons 

Add multiple custom reasons like size issue, wrong product, damaged item, product not as described, etc. You can create an unlimited number of return reasons for product refund, exchange, and repair. 

Add and Manage RMA Statuses 

Each return request submitted by a customer passes through certain statuses before getting resolved. Create return status, assign it to a particular RMA state, and set its display color. 

Easily Manage RMA Requests 

Track and manage all the requests submitted by customers for product refund, replace, and repair from a separate "Manage RMA Request" tab. You can easily view each request, update its status, or add comments

Guest RMA 

Our Prestashop Advance RMA allows guest customers to raise return requests. Customers who do not have accounts on your eCommerce store but have placed orders can create return requests by entering order reference and email id. 

Notify customers about return status 

This extension enables the customers to easily track the progress of all the return requests right from their accounts. 

Show RMA Policy on Product Page 

Attract the attention of customers by showcasing the return policy alongside Description and Product Details tabs on the product page. Displaying a return policy for products provides reassurance to the customers that they won't be stuck with the product they don't like. 

RMA Statistics 

Detailed reports to analyze the efficiency of your RMA system. Using statistics, you can view: 

  • Total number of requests placed for refund, replace, and repair. 
  • Products for which return requests have been raised. 
  • Customers who have submitted the return requests. 

Identifying the frequently returned products and problematic customers will help you build an improvement strategy. 

Quick Messaging 

Prestashop Advance RMA facilitates the store customers to communicate with admin. Apart from usual messages, customers can also attach files such as images and documents in the message box to explain their issues more clearly. 

Instant Notifications 

Get notified via email whenever a customer submits a return request or sends a message. Also, email notifications are sent to the customer when the request status changes or you send a message. 

An effective return management system will help you create a positive customer experience and boost sales

O que seus clientes apreciarão

  • Prestashop Advance RMA makes it easy for customers to file a return. 
  • Customers can track the progress of all the return requests from their accounts. 
  • Notify customers about each stage of return request. 
  • Option to attach files such as images and documents in a message box to explain the issues in detail. 
  • Get notified via email whenever RMA status is updated or admin sends a message. 
  • Reassure customers about the product they are about to purchase by showing the RMA policy on product page. 

Instalação

  • Go to the back  office-> modules -> modules & services -> Upload a module.
  • Upload zip file of “Advance RMA” module.
  • The module will automatically get installed on your Prestashop.
 

Outras

Note1: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final".

Note2: To enable the wallet feature, the admin needs to install our Prestashop Customer Wallet module.

Customer Wallet Module Link: https://addons.prestashop.com/en/payment-card-wallet/26851-customer-wallet-system.html

Precisa de ajuda?

Este desenvolvedor responde nestes idiomas:
en

Ficha técnica

Última atualização

10/01/2023

Línguas do módulo

en, ar, de, es, fr, it, nl, pl, pt, ru, tr +5

Versões compatíveis com PrestaShop

V1.6.0.4 - V8.0.2

Compatibilidade com várias lojas 

info

Módulo / Versão do modelo

V 6.0.1

Número de downloads

262

Nível

Para usuários iniciantes

Documentação

Included

Desenvolvedor

Webkul

Idiomas do desenvolvedor

en

Categoria

SAC

Características

  • Let your customers track and manage all the RMA requests from a single place. 
  • Create RMA requests on the store via an intuitive and responsive request form. 
  • Three types of return choices for customers - refund, replace, and repair. 
  • Configure order status on which RMA requests can be raised. Let's say, you have set the order status "Delivered" for return. So, a customer can request for return once the order status is updated to Delivered. 
  • Allow guest users to raise RMA requests. 
  • Create different return policies for individual products and categories. 
  • Set specific period (in days) for refund, replace, and repair. 
  • Add multiple custom return statuses and assign them to particular states. 
  • Add dynamic email content for each RMA status.
  • Create as many custom reasons you want to display on the return request form. 
  • Track and manage all the return requests from a single place. View request details, update the status, add comments. 
  • Display the employee name who has updated the RMA status.
  • Option to refund the product and shipping amount partially or in full
  • Admin can refund the amount into the customer’s wallet.
  • View how many requests have been placed for refund, replace, and repair using RMA statistics. 
  • Also, you can view the products for which return requests have been raised by the customers. 
  • Get notified whenever a customer submits the return request or sends a message. 
  • Enable/Disable product pickup. Specify the retun address in case you don't want to provide pickup. 

Frequently Asked Questions (FAQs):

Q- Is this module multishop compatible?
A- Yes, the module is compatible with the Prestashop Multi-store functionality.

Q- What type of RMA request can be made with this module?
A - Return, replace, and repair requests for products can be made.

Q- Can customers create RMA request for a full order or a specific product?
A- An order may contain multiple products so the RMA request is product-wise.

Recomendação

Our guarantees: 

✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers. 
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service. 
✪ We intend to provide 100% satisfaction to our customers with their purchase. 
✪ We will also help you with the installation and configuration of the module in case if it’s required. 

✔ We can customize the module according to your requirement. You can contact us for a quote. 
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules. 

If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

Portugais Apprenez à prononcer O que há de novo na versão 6.0.1(10/01/2023)

  • Compatible with PrestaShop 8.0.0
  • Minor bug fixed
  • Date format issues fixed

Suporte e atualizações

No momento da compra, a sua assinatura de Business Care do seu primeiro ano é automaticamente incluído e depois renovado no final do período.

Pode cancelar a sua assinatura a qualquer altura antes do término do período em curso.

Serviços incluídos na sua assinatura:

  • Atualizações de segurança
  • Atualizações de compatibilidade
  • Evoluções e características futuras
  • Apoio ilimitado

Gostaria de saber mais detalhes? Descubra as perguntas mais frequentes sobreBusiness Care.


Precisa de ajuda?

Este desenvolvedor responde nestes idiomas:
en
Chat