Necessidades

Aumentar seu carrinho médio
Migrar minha loja
Melhorar a satisfação dos clientes
Otimizar suas conversões
Aumentar seu tráfego
Facilitar a navegação
Ganhar produtividade

Recursos

Design & Navegação
Tráfego & Marketplace
Promoções & Marketing
Fichas dos Produtos
Pagamento

Clientes
Administração
Facebook & Redes sociais
Entrega & Logística
Especialização

Veja todos os módulos

Principais recursos para o seu Setor de negócios

Principais recursos para o Setor de negócios

Bons negócios

Módulos desenvolvidos pela PrestaShop

Estilo

Minimalista
Clean
Neutro
Original
Barroco

Setor de negócios

Alimentos & Restaurantes
Animais
Arte e Cultura
Bebidas & Tabaco
Carros & Motos
Casa & Jardins
Crianças & Brinquedos

Desporto, Actividades & Viagens
Eletrônicos & High Tech
Joalheria & Acessórios
Lingerie & Adultos
Moda & Calçados
Presentes, Flores & Comemorações
Saúde & Beleza

Veja todos os temas

Temas Premium

Modelos de e-mails

Crescimento e Desenvolvimento

Banca e financiamento
Audit e otimização de site
Alojamentos

Ajuda

Treinamentos da PrestaShop
Suporte da PrestaShop

Recursos

Exibir todos os recursos

Guia do usuário
Guia do comércio electrónico

Personalize as guias da sua loja com um favicon

Iniciar sessão

Fazer login
Fazer login
(0)
Produto excluído Produto adicionado

Seu carrinho

Parece que sua bolsa está vazia!

artigo(s) preço sem taxas

Ver meu carrinho Pagar agora

Pagamento 100% seguro

módulo Advance RMA | Return, Refund, and Replace

Desenvolvido pela Webkul

Mais vendido

Demonstração

Galeria

module - SAC - Advance RMA | Return, Refund, and Replace - 1

module - SAC - Advance RMA | Return, Refund, and Replace - 2

module - SAC - Advance RMA | Return, Refund, and Replace - 3

module - SAC - Advance RMA | Return, Refund, and Replace - 4

module - SAC - Advance RMA | Return, Refund, and Replace - 5

module - SAC - Advance RMA | Return, Refund, and Replace - 6

module - SAC - Advance RMA | Return, Refund, and Replace - 7

module - SAC - Advance RMA | Return, Refund, and Replace - 8

module - SAC - Advance RMA | Return, Refund, and Replace - 9

module - SAC - Advance RMA | Return, Refund, and Replace - 10

module - SAC - Advance RMA | Return, Refund, and Replace - 11

module - SAC - Advance RMA | Return, Refund, and Replace - 12

module - SAC - Advance RMA | Return, Refund, and Replace - 13

module - SAC - Advance RMA | Return, Refund, and Replace - 14

module - SAC - Advance RMA | Return, Refund, and Replace - 15

module - SAC - Advance RMA | Return, Refund, and Replace - 16

module - SAC - Advance RMA | Return, Refund, and Replace - 17

module - SAC - Advance RMA | Return, Refund, and Replace - 18

module - SAC - Advance RMA | Return, Refund, and Replace - 19

module - SAC - Advance RMA | Return, Refund, and Replace - 20

module - SAC - Advance RMA | Return, Refund, and Replace - 21

module - SAC - Advance RMA | Return, Refund, and Replace - 22

module - SAC - Advance RMA | Return, Refund, and Replace - 23

Ver as imagens (23)

Demonstração

Apresentações

Manage returns on your online store in the most efficient way with Prestashop Advance RMA. Improve customer satisfaction rate by offering a seamless returns process. Create comprehensive return policies that suit your customers' needs.

O que este módulo faz por você

Facilita o gerenciamento de seu Serviço Pós-Venda

Advance RMA module is compatible with PrestaShop framework version 8.x.x and multi-store feature.

Return Process Simplified

Prestashop Advance RMA embed a request creation form on your online store. All that a customer needs to do is select return type, reason for return, pickup address, mention the issue, accept t&C, and submit a request.

Create Flexible Return Policies

Having a convenient and transparent return policy displayed on your store is a key to retain existing customers as well as attract new ones. This extension enables you to create return policies for specific products and categories. Also, you can define the number of days for creating a return. Also, you can assign policy to the specific order from the back office.

Set up Custom Return Reasons

Add multiple custom reasons like size issue, wrong product, damaged item, product not as described, etc. You can create an unlimited number of return reasons for product refund, exchange, and repair.

Add and Manage RMA Statuses

Each return request submitted by a customer passes through certain statuses before getting resolved. Create return status, assign it to a particular RMA state, and set its display color.

Easily Manage RMA Requests

Track and manage all the requests submitted by customers for product refund, replace, and repair from a separate "Manage RMA Request" tab. You can easily view each request, update its status, or add comments.

Guest RMA

Our Prestashop Advance RMA allows guest customers to raise return requests. Customers who do not have accounts on your eCommerce store but have placed orders can create return requests by entering order reference and email id.

Notify customers about return status

This extension enables the customers to easily track the progress of all the return requests right from their accounts.

Show RMA Policy on Product Page

Attract the attention of customers by showcasing the return policy alongside Description and Product Details tabs on the product page. Displaying a return policy for products provides reassurance to the customers that they won't be stuck with the product they don't like.

RMA Statistics

Detailed reports to analyze the efficiency of your RMA system. Using statistics, you can view:

Total number of requests placed for refund, replace, and repair.
Products for which return requests have been raised.
Customers who have submitted the return requests.

Identifying the frequently returned products and problematic customers will help you build an improvement strategy.

Quick Messaging

Prestashop Advance RMA facilitates the store customers to communicate with admin. Apart from usual messages, customers can also attach files such as images and documents in the message box to explain their issues more clearly.

Instant Notifications

Get notified via email whenever a customer submits a return request or sends a message. Also, email notifications are sent to the customer when the request status changes or you send a message.

An effective return management system will help you create a positive customer experience and boost sales.

Leia mais

O que seus clientes apreciarão

Prestashop Advance RMA makes it easy for customers to file a return.
Customers can track the progress of all the return requests from their accounts.
Notify customers about each stage of return request.
Option to attach files such as images and documents in a message box to explain the issues in detail.
Get notified via email whenever RMA status is updated or admin sends a message.
Reassure customers about the product they are about to purchase by showing the RMA policy on product page.

Instalação

Go to the back office-> modules -> modules & services -> Upload a module.
Upload zip file of “Advance RMA” module.
The module will automatically get installed on your Prestashop.

Outras

Note1: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final".

Note2: To enable the wallet feature, the admin needs to install our Prestashop Customer Wallet module.

Customer Wallet Module Link: https://addons.prestashop.com/en/payment-card-wallet/26851-customer-wallet-system.html

Precisa de ajuda?

Este desenvolvedor responde nestes idiomas:

Entre em contacto com o desenvolvedor

Ficha técnica

Última atualização

10/01/2023

Línguas do módulo

en, ar, de, es, fr, it, nl, pl, pt, ru, tr +5

Versões compatíveis com PrestaShop

V1.6.0.4 - V8.0.2

Compatibilidade com várias lojas

Módulo / Versão do modelo

V 6.0.1

Número de downloads

262

Nível

Para usuários iniciantes

Documentação

Included

Desenvolvedor

Webkul

Idiomas do desenvolvedor

Categoria

SAC

Características

Let your customers track and manage all the RMA requests from a single place.
Create RMA requests on the store via an intuitive and responsive request form.
Three types of return choices for customers - refund, replace, and repair.
Configure order status on which RMA requests can be raised. Let's say, you have set the order status "Delivered" for return. So, a customer can request for return once the order status is updated to Delivered.
Allow guest users to raise RMA requests.
Create different return policies for individual products and categories.
Set specific period (in days) for refund, replace, and repair.
Add multiple custom return statuses and assign them to particular states.
Add dynamic email content for each RMA status.
Create as many custom reasons you want to display on the return request form.
Track and manage all the return requests from a single place. View request details, update the status, add comments.
Display the employee name who has updated the RMA status.
Option to refund the product and shipping amount partially or in full.
Admin can refund the amount into the customer’s wallet.
View how many requests have been placed for refund, replace, and repair using RMA statistics.
Also, you can view the products for which return requests have been raised by the customers.
Get notified whenever a customer submits the return request or sends a message.
Enable/Disable product pickup. Specify the retun address in case you don't want to provide pickup.

Frequently Asked Questions (FAQs):

Q- Is this module multishop compatible?

A- Yes, the module is compatible with the Prestashop Multi-store functionality.

Q- What type of RMA request can be made with this module?

A - Return, replace, and repair requests for products can be made.

Q- Can customers create RMA request for a full order or a specific product?

A- An order may contain multiple products so the RMA request is product-wise.

módulo Advance RMA | Return, Refund, and Replace

módulo Advance RMA | Return, Refund, and Replace

PrestaShop Oficial

Confiança a 100%

Instalação em 1 clique

Explore

Saiba mais

Sobre nós

Contato

check_circle Produto adicionado para o carrinho

módulo Advance RMA | Return, Refund, and Replace

módulo Advance RMA | Return, Refund, and Replace

Receba nossas promoções e dicas

PrestaShop Oficial

Confiança a 100%

Instalação em 1 clique

Explore

Saiba mais

Sobre nós

Contato

Seguir a PrestaShop

Produto adicionado para o carrinho