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xSellco Helpdesk

módulo xSellco Helpdesk

desenvolvido pela PrestaShop Partners
  • Official
    Partner
  • +1000
    downloads!
  • PrestaShop
    1.5 - 1.7.4.4

Apresentação

xSellco is the leading e-commerce help desk, tailored specifically for online retailers. Centralize customer queries and order details from your Prestashop and other sales channels like Amazon, eBay and more in one simple dashboard.  
 

O que este módulo oferece

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Produtividade Facilita o gerenciamento de seu Serviço Pós-Venda

  • Save time and costs on customer support
  • Send fast, personal responses
  • Expand to new international markets with built-in auto-translate
  • Answer queries in real time with live chat
  • Unlimited users
  • Live connections to 60+ e-commerce channels
  • Collaborative team dashboard
  • No overlapping query responses
  • Measure team performance to ensure you meet your customers' expectations
  • Track key metrics like response times and message volume for different query types so you can focus on areas that need improvement

Características

  • Consolidate customer queries from all your sales channels in one shared dashboard
  • All orders, shipping and customer details displayed within each message
  • Time-saving features such as templates, dynamic tags, and autoresponder
  • Automatic language translationPrioritize messages by time left to respond
  • Automate workflows with specific rules
  • Insightful reporting helps you analyze your customer support metrics
  • View ticket volume by store, language, query type and more
  • Integrations with all major e-commerce platforms, including Amazon, eBay, and PrestaShop
  • Connect to e‑commerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana

O que seus clientes apreciarão

  • Fast and personal responses
  • Enhanced customer experience
  • Live chat features
  • Global customers can communicate in their own language

What's New in Version 2.0.2(2018-05-09)

  • Support for French and Italian

sobre o desenvolvedor, PrestaShop Partners

PrestaShop Partners

Alguma pergunta?
Precisa de ajuda?

O colaborador responde às suas perguntas em:
en fr it

GRÁTIS

  • Compatibilidade v1.5 - v1.7.4.4

  • versões 2.0.2 (2018-05-09)

  • Exige assinatura de serviço externo Sim

  • Incluído na PrestaShop Sim

  • Baixar 2126

  • Disponível em en fr it

Alguma pergunta? Entre em contato com o desenvolvedor!
O colaborador responde às suas perguntas em:

en fr it