1. Your customer makes a purchase
Whenever your customer purchases a product or service in your online store, a notification is sent to our service automatically. The notification includes for example the name, email address and order of the customer.
2. We ask the customer for a review
After a certain period of time that you can configure yourself (e.g.2 days after shipment of goods), we will send your customer an email with a request to leave a review for your store. They would just need to click on a link in the email to do so.
3. The review is checked
The review of the customer is entered in our system and is first automated and then manually checked by our team. After that, the review you can unlock it.
4. A quick reminder
If your customer forgot chose not to write a review about your shop, we will send them a reminder in a preset period of time, and we will again ask them for feedback on their shopping experience with you.
5. Other customers benefit from the review
After the review is unlocked by you, visitors can see your shops rating in the review widget in your store, as well as on your profile page on the RatingChamp platform.
In a few minutes, the numeric star rating is fed and displayed into the widget.