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PrestaShop Essential Support Plan

PrestaShop Essential Support Plan

desenvolvido pela PrestaShop
support - Acompanhamento - PrestaShop Essential Support Plan

Apresentação

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year : 6 hours

The Essential Support Plan includes:
  • Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 48-72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

O que este plano de apoio oferece

What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus
The Essential Support Plan includes services to enhance the success of your online store.

Terms: 1 year
Number of support hours included per year: 6 Hours


Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 48-72 hours maximum

One full year of assistance.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in Ensglish.

Geralmente comprados juntos

Adicione "PrestaShop Essential Support Plan " ao seu carrinho junto com:

  • Upgrade a Prestashop 1.4, 1.5, ou 1.6 para a Prestashop 1.7 num instante! O MigrationPro é o melhor da Prestashop para o módulo de migração Prestashop que o ajuda a migrar todos os seus dados e a manter a sua loja totalmente e sempre atualizada.

    $9499
  • The Google Shopping Feed module will allow you to send the list of products of your shop to Google Merchant Center and publish your products on Google Shopping page results, that increase your sales by at least 20% in just a few days.

    $3499

sobre PrestaShop Support

PrestaShop Support

Com o PrestaShop Support, nossos especialistas acompanham você até o sucesso de seu projeto de comércio eletrônico! Em cada etapa de sua vida de e-lojista, nossa equipe aconselha e dá apoio técnico para otimizar sua loja de acordo com seus desejos e metas.

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O colaborador responde às suas perguntas em:
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$399

  • Compatibilidade v1.4.0.1 - v1.7.3.1

  • Disponível em en fr es