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Support Essential Plan

Support Essential Plan

desenvolvido pela Invertus
support - Acompanhamento - Support Essential Plan

Apresentação

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 6 Hours

The Essential Support Plan includes:
•Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.

O que este plano de apoio oferece

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Condições de intervenção

Focus
The Essential Support Plan includes services to enhance the success of your online store.

Terms: 12 months

Number of support hours included per year: 6 Hours

Expert guidance:
• Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
• Recommendations regarding your server (type of hosting excluding configuration).
• Support for module installation (excluding configuration).
• Submission of online tickets and followed live
• Advices to install (hosting, modules and themes)
• Installing modules purchased addons (excluding configuration)
• Installing Themes
• Configuration of the back office and native modules
 
Also…Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 24 hours
One full year of assistance.
Excluded from support:
• SVN versions (in development).
• Assistance on a solution whose core has been changed by the client.
• Specific developments that the client wishes to add.
• Development and integration of a graphic or theme.
• User training.
• Version updates.
• Site migration.
• Store installation.
 
Terms:
• In order for our expert support team to deliver the best possible service, you must provide the following information:
• FTP access
• MYSQL access
• Database
• Your site’s URL
• URL to access the Back Office
• E-mail address and password to access the Back Office
• Support is available Monday to Friday from 8AM to 5PM CET (Central European Time).
• Support is available in Danish and English.
Discounts do not apply to Support Plans.

Geralmente comprados juntos

Adicione "Support Essential Plan" ao seu carrinho junto com:

  • Tired of receiving spam emails? Our module allows you to integrate Google protection on your registration and contact form. Spam emails are blocked. Your customers do not need to copy anti-robot code.

    $3499
  • Upgrade a Prestashop 1.4, 1.5, ou 1.6 para a Prestashop 1.7 num instante! O MigrationPro é o melhor da Prestashop para o módulo de migração Prestashop que o ajuda a migrar todos os seus dados e a manter a sua loja totalmente e sempre atualizada.

    $11499

sobre PrestaShop Support

PrestaShop Support

Com o PrestaShop Support, nossos especialistas acompanham você até o sucesso de seu projeto de comércio eletrônico! Em cada etapa de sua vida de e-lojista, nossa equipe aconselha e dá apoio técnico para otimizar sua loja de acordo com seus desejos e metas.

Alguma pergunta?
Precisa de ajuda?

O colaborador responde às suas perguntas em:
en

$45025

  • Compatibilidade v1.5.0.0 - v1.7.1.2

  • Disponível em EN

Alguma pergunta? Entre em contato com o desenvolvedor!
O colaborador responde às suas perguntas em:

en