The BeCommerce Label is a quality mark for online shopping of products and services in the BeLux. The BeCommerce Label demonstrates that your company complies with the BeCommerce Label Code and that your e-commerce site was certified by an independent organisation i.e. Bureau Veritas. With the BeCommerce Label members inform the consumer that they provide a reliable and secure way of online shopping.
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• As a member you are allowed to display the BeCommerce Quality label. Research has demonstrated that the BeCommerce Quality label stands for reliability and safety. 83% of the consumers know/recognise the BeCommerce Quality label and 72% take the BeCommerce Quality label into account for online purchases. The BeCommerce Quality label provides consumers’ trust and contributes to higher conversion, therefore more turnover.
• BeCommerce manages the interests of the members by – among others – influencing the (new) law and regulations. It also regularly takes part in conversations with the various parties around the e-commerce market.
• With the membership and the BeCommerce Quality label, you show you comply with the law and regulations. You can apply the Terms & Conditions of BeCommerce. BeCommerce has the compliance of laws and regulations as single quality mark independently checked through the certification carried out by Bureau Veritas. This too increases the consumers’ trust in your online shop.
• You entitle the consumer to independent mediation, if you and the consumer have a dispute about the purchase. BeCommerce mediates with experienced solicitors and employees. This ensures very few complaints end up in a legal dispute. Should it go that far, BeCommerce is the only quality mark to provide independent dispute settlement.
• As a BeCommerce member you will enjoy knowledge and information share with other members. You receive free tests, white papers and publications, have access to the exclusive members network and you can participate in work groups (interest management). BeCommerce organises workshops and conventions in which you can participate and network free of charge or on a discount.
The certificate provides at least these 5 guarantees to the consumer:
• Knowing who they are doing business with and how they can easily approach the company
• Safety and privacy
• Cooling off period: 14 days
• Secure payment
• Independent complaints mediation