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moduł Incidents Management

Opracował JA Modules

Bestseller

Pokaz BackOffice pokaz

Galeria

module - Zarządzanie zamówieniami - Incidents Management - 1

module - Zarządzanie zamówieniami - Incidents Management - 2

module - Zarządzanie zamówieniami - Incidents Management - 3

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module - Zarządzanie zamówieniami - Incidents Management - 8

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module - Zarządzanie zamówieniami - Incidents Management - 10

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module - Zarządzanie zamówieniami - Incidents Management - 13

module - Zarządzanie zamówieniami - Incidents Management - 14

module - Zarządzanie zamówieniami - Incidents Management - 15

module - Zarządzanie zamówieniami - Incidents Management - 16

module - Zarządzanie zamówieniami - Incidents Management - 17

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module - Zarządzanie zamówieniami - Incidents Management - 20

module - Zarządzanie zamówieniami - Incidents Management - 21

module - Zarządzanie zamówieniami - Incidents Management - 22

Zobacz elementów graficznych (22)

Pokaz BackOffice pokaz

Przegląd

Manage incidents or problems with the shop orders in a more controlled way.

Co ten moduł robi dla Ciebie

Ułatwia zarządzanie serwisem posprzedażnym

Manages the incidents of your shop in a more orthodox way.
Improves communication with the customer.
Improves the effectiveness and efficiency of the service.
Improves user perception and satisfaction.
Reduces the impact of the business on incidents resolved in a timely manner.
Improves the quality and response time to the incidents of the user / client solving them with this support program.
Disposition of management information to support decision making within a cycle of continuous improvement since it has traceability from the registry to the closure of the incident.

Oto co spodoba się Twoim klientom

Increase interaction with the store. Customer can send a possible incidence about an order.
Message history of the incidents available in your customer account.
Request for the return of merchandise in the same incident.
Possibility of adding attachments (images, videos, documents ...) that give evidence of the incident.

Instalacja

First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.

You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.

Inny

In the demonstration you can enter as a customer in the front office:

[email protected]

demodemo

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Deweloper odpowiada w językach:

es, en

Kontakt z deweloperem

Karta techniczna

Ostatnia aktualizacja

07.03.2022

Języki modułów

en, ar, co, es, mx, pe, ve +1

Kompatybilne wersje PrestaShop

V1.5.0.0 - V1.7.8.8

Zgodność z wieloma sklepami

Moduł / Wersja szablonowa

V 4.3.3

Liczba pobrań

322

Poziom kompetencji

Dla początkujących użytkowników

Dokumentacja

Included

Deweloper

JA Modules

Języki wsparcia

es, en

Kategoria

Zarządzanie zamówieniami

Funkcje

Configuration

In the module configuration it is possible to:

Modify the email address that receives all notifications of new messages and incidents.
Set the status of the incidents by default. This means that when a new incident is created from the user's account this default state is assigned.
Set the reason or reason for the default incident. Mainly so that it is selected in the form of incidents that the user has in his client account.
Activate or deactivate returns. PrestaShop Returns System (RMA).
Indicate the file extensions allowed for the files attached to the message or incident.

Administration

This module adds a new tab or link to the side menu of the Backoffice where it is possible access to manage:

Incidents.
The status of the incidents.
The reasons for the incidents.
The priorities of the incidents.
The predefined messages.

From incident management it is possible to visualize, order, eliminate or respond to incidents that customers can send about an order.

What can you see of an incident?

The incidence unique reference.
The order reference.
The product name if it has been selected.
The customer name and customer email.
Incidence priority.
Incidence status.
The date add of the incident.
The date update of the incident.
Information on the return request and direct link to its management.

Message history.
Form to add a response. It is possible to add a message, change the status of the incident and add an attachment if necessary.

By default, this module is installed with two states (Open and Closed) but it is possible to add as many states for the incidents as it deems appropriate. You can also activate, deactivate and / or delete them.

By default, this module is installed with eight reasons for the incidents:

I have not received my order

Allows you to simulate the claim of a lost order that has not reached the destination.
This reason does not allow return.
By default, this reason is associated with the order statuses: Delivered and Payment accepted.

I want to cancel my order

Allows to simulate the situation that the customer decides not to want to receive the order.
This reason does not allow return.
By default, this reason is associated with the order statuses: Delivered and Payment accepted.

I do not like the order

Allows to simulate the situation that the customer has received the order but is not happy with what he has received.
This reason allows return using the PrestaShop RMA system.
By default, this reason is associated with the order statuses: Delivered and Sent.

Break in transport

Allows to simulate the situation that the customer has received the order but the merchandise has arrived damaged or broken due to a blow in the trip to the destination.
This reason allows return using the PrestaShop RMA system.
By default, this reason is associated with the order statuses: Delivered and Sent.

The product is defective, we want to return and change to another

Allows to simulate the situation that the customer has received the order but the merchandise has arrived with some problem or unforeseen.
This reason allows return using the PrestaShop RMA system.
By default, this reason is associated with the order statuses: Delivered and Sent.

Product is wrong. I want to change the correct

Allows to simulate the situation that the customer has received the order but the merchandise has arrived wrong and the customer wishes to change it.
This reason allows return using the PrestaShop RMA system.
By default, this reason is associated with the order statuses: Delivered and Sent.

Wrong quantity. I want to receive the correct quantity

Allows to simulate the situation that the customer has received the order but the quantity received is not correct.
This reason allows return using the PrestaShop RMA system.
By default, this reason is associated with the order statuses: Delivered and Sent.

Other reasons

This reason can be used for any other case that is not contemplated in the previous ones.
This reason does not allow return.
By default, this reason is associated with the order statuses: Delivered and Sent.

All the above reasons are added in the installation of this module but it is possible to modify them, delete them or add other reasons without limits.

In the Backoffice, the incidents related to the order appear on the order page.

Also, in the customer management you can see a list of the incidents it has sent.

Customer

From the customer's account it is possible to see a list of all the incidents that you have sent. Customer can access the message history and send a response.

At any time it is possible to send a new incident. Customer can:

Select the reason.
Select the order.
Select the product if applicable.
Indicate the quantities you wish to request as a refund if applicable.
Select the priority.
Write a message.
Add an attachment.

When choosing a reason, the orders that have as their current state one of the states associated with the selected reason appear.

When choosing an order, the possibility appears of selecting all the products of the order or one in particular.

In the case of choosing a reason with a return option (RMA), the customer can decide the amount he wants to return for each product of the order.

Important: If a customer has not placed an order, they can not add an incident.

On the other hand, in the detail of the order, the customer can see a list of the incidents associated with the order.

From the same detail of the order the customer can see the messages and give a response. Also he can create a new incident associated with the order.

Notifications by email

This module sends emails for:

Notify the administrator that there is a new incident.
Notify customer that their incidence has been answered.
Notify the administrator that an incident has been answered by a customer.

Czytaj dalej

Rekomendacja

This module is fully compatible with themes that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.

Co nowego w wersji 4.3.3(07.03.2022)

FIX: show alert to the customer when the order is out of return in the create incident form
FIX: hide "Submit" button when the order is out of time for return
FIX: in an order of multiple products it is possible to request the return of some

Legal compliance

Ogólne rozporządzenie o ochronie danych (RODO)

Moduł ten spełnia wymogi w zakresie RODO.

Wsparcie techniczne oraz aktualizacje

W momencie zakupu subskrypcja Business Care za Twój pierwszy rok jest automatycznie włączona. Następnie ma miejsce automatyczne odnowienie na koniec okresu.

Możesz anulować subskrypcję w dowolnym momencie przed końcem bieżącego okresu.

Usługi zawarte w abonamencie:

Aktualizacje zabezpieczeń
Aktualizacje kompatybilności
Ulepszenia i dostęp do przyszłych funkcji
Nieograniczone wsparcie

Chcesz dowiedzieć się więcej? Poznaj najczęściej zadawane pytania na tematBusiness Care.

Czytaj dalej

Potrzebujesz pomocy?

Deweloper odpowiada w językach:

es, en

Kontakt z deweloperem

Często kupowane w zestawie

Razem:

$246.97

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moduł Incidents Management

moduł Incidents Management

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moduł Incidents Management

moduł Incidents Management

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