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Support Deluxe Plan

Support Deluxe Plan

Ontwikkeld door PrestaShop
(13 stemmen)
5 sterren
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De gemiddelde waardering omvat alle beoordelingen van de afgelopen zes maanden.

support - PrestaShop Support - Support Deluxe Plan

Presentatie

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 20 Hours

The Deluxe Support Plan includes:
  • Speedy PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 

Wat dit ondersteuningsplan u te bieden heeft

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Interventiekader

The Deluxe Support Plan includes essential services to enhance the success of your online store.

Terms: 12 months
Number of support hours included per year: 20 Hours

Additional services:
-Site performance audit

Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…
Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 24 hours
One full year of assistance.


Excluded from support:
  • - SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time).
  • Support is available in French, English and Spanish.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Vaak samen gekocht

Support Deluxe Plan
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Over PrestaShop Ondersteuning

PrestaShop Support

Met PrestaShop Ondersteuning helpen onze deskundigen u om van uw e-commerce project een succes te maken! Ons team staat u in alle etappes van uw e-commerce avontuur bij met advies en technische ondersteuning om uw winkel, afhankelijk van uw wensen en doelstellingen, te optimaliseren.

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$1,399.00

  • Compatibiliteit v1.4.0.1 - v1.6.1.16

  • is al vertaald in het en fr es