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Support Easy Plan
Module ontwikkeld doorverified_user
Overzicht
Number of support hours included per month : 3 Hours
The Easy Support Plan includes:
- Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
- Expert consultants at your service.
Wat dit ondersteuningsplan u te bieden heeft
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
Focus
The Easy Support Plan includes services to enhance the success of your online store.
Terms: 1 month
Number of support hours included per month: 3 Hours
Expert guidance:
- Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
- Recommendations regarding your server (type of hosting excluding configuration).
- Support for module installation (excluding configuration).
- Submission of online tickets and followed live
- Advices to install (hosting, modules and themes)
- Installing modules purchased addons (excluding configuration)
- Installing Themes
- Configuration of the back office and native modules
Also…Invitations to exclusive PrestaShop events.
One full month of assistance.
Excluded from support:
- SVN versions (in development).
- Assistance on a solution whose core has been changed by the client.
- Specific developments that the client wishes to add.
- Development and integration of a graphic or theme.
- User training.
- Version updates.
- Site migration.
- Store installation.
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
- FTP access
- MYSQL access
- Database
- Your site’s URL
- URL to access the Back Office
- E-mail address and password to access the Back Office
- Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
- Support is available in English
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Schrijfwijzen
Beoordelingen van klanten
Eric Y. 25.03.2017
Great support from the team!
De reviews zijn door de ontwikkelaar van dit product geselecteerd op basis van de tevredenheid van de klanten.
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