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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
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Home > Support > PrestaShop Support > Ondersteuningsplan > Support Premium Plan
Support Premium Plan

Support Premium Plan

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support - Ondersteuningsplan - Support Premium Plan

Overzicht

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 12 Hours
 
  • The Premium Support Plan includes:
  • Speedy PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

Wat dit ondersteuningsplan u te bieden heeft

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Hulp nodig?

Our team answers in these languages:
en, fr
message   Neem contact met ons op

Technische fiche

Laatste update

25.04.2018

Module talen

en, fr, es

Compatibele PrestaShop versies

V1.4.0.1 - V1.7.3.1

Module versie

V 1.1

Ontwikkelaar

PrestaShop

Ontwikkelaarstalen

en, fr

Categorie

Ondersteuningsplan

Interventiekader

The Premium Support Plan includes essential services to enhance the success of your online store.

Terms: 12 months
Number of support hours included per year: 12 Hours


Additional services :

Site performance audit 75.00€

Site marketing audit 75.00€

Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in French, English and Spanish.
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Hulp nodig?

Our team answers in these languages:
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Over deze ontwikkelaar

Vermelde producten

691

Ontwikkelaar sinds

05.06.2009

Land

France

Ondersteunende talen

en, fr

PrestaShop Support

About PrestaShop Support

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With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

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Support Easy Plan

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One month of service: save time and run a more ...

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