close

Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

close
Your data will be transferred to the Partner when you download this module.
close

Ik bevestig mijn persoonsgegevens te blijven

close

Top, Uw webshop heeft baat bij! Deze module is gedownload. U hoeft hem alleen nog maar op uw PrestaShop-winkel te installeren. Hulp nodig? Bekijk onze tutorial: Een betaalde of gratis Addons-module installeren

Van V1.3.0.0 tot V1.7.6.8
  • Punt alleen
  • Zen Option
  • check_circle3 maanden ondersteuning
  • check_circle12 maanden ondersteuning
  • check_circleOntwikkeling en toekomstige functionaliteiten
  • check_circleVeiligheidsupdates
Prijs
$59.99 $89.99

Galerij

Overzicht

The first and only live chat software to help your business win and nurture customers across messaging channels.

Wat deze module u te bieden heeft

headset Verbetert de klantrelatie
Turn instant chats into long-term customers
The first and only live chat software to help your business win and nurture customers across messaging channels.
  • WEBSITE CHAT
  • CHATBOTS
  • CUSTOMER MESSAGING
  • WHATSAPP & MORE

Customer stories
Userlike through the eyes of leading companies

A better way of customer communication
For customers, support staff, sales agents, and managers

The most enjoyable way for your customers to reach you

Make offering support easy and fun

Generate leads naturally from chat conversations

Easily track and manage your team’s customer interactions, whatever the scale
Userlike gives managers clarity and peace of mind, with instant documentation, advanced filter and search functions, customer ratings, and comparative analytics.

Website Messenger
The chat window to your customers’ hearts

Message Center
The beating heart of your customer relationships

Messaging Channels
Unify all your customers’ favorite contact channels, from your web chat to SMS, Facebook, Telegram, and WhatsApp. Become a messaging-first company.


Wat uw klanten zullen waarderen

Customer satisfaction
Solving the common pain points of customer support.

Installatie

Download the module from your account
Go to your shop's dashboard
Go to Modules
Click Add Module and select the archive you've downloaded from your computer
Install the module

Hulp nodig?

Deze ontwikkelaar antwoordt in deze talen:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh

Technische fiche

Laatste update

13.03.2020

Module talen

en

Compatibele PrestaShop versies

V1.3.0.0 - V1.7.6.8

Module versie

V 1.0.2

Nummers van download

3

Documentatie

Included

Ontwikkelaar

Community developer

Ontwikkelaarstalen

en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh +8

Account op externe dienst vereist

Ja

Categorie

Ondersteuning & Online chat

Functies

Features with benefits
Every feature has a purpose. Check out the feature highlights around Userlike's five main benefits and download the complete feature overview below.

Customer satisfaction
Solving the common pain points of customer support.

All-inclusive button integration
Offer support throughout your customer's journey. No more media switches away from your website, no more searching for contact options. Only a subtle support reminder that never gets in the way.

Forwards with context
No matter how smart your customer routing is, sometimes a chat needs to be forwarded to a colleague. The chat transcript accompanies the forward, ensuring that the customer won't ever have to repeat herself.

Custom design
Offer your customers a beautiful brand experience with a chat window tailored to your web design.

Operator Skills
Customers are happiest – and service costs are low – when they are instantly connected to the support rep best qualified to answer their question. Set it up with Operator Skills.

Customer loyalty
Userlike is a tool for building and nurturing customer relationships.

Sticky Chat
Userlike's internal chat logic favors the build-up of relationships between customers and employees. The Sticky Chat rule favors chat connections between visitors and Operators who have chatted before. If the relevant Operator isn't available, the connection falls back on rules like longest idle time and fair round-robin.

Smart customer profiles
Anonymous web visitors turn into real people. When a customer provides her email address, Userlike automatically builds a customer profile based on her public information.

CRM integrations
Follow up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of choice.

Customer feedback
Get your customer's opinion without breaking the experience.

Chat rating and feedback
The chat rating is effortless for the customer, and offers instant and actionable feedback for the Operator.

Userlike's chat rating feature, applied to Nivea's kids department.

Pre- and post- chat survey
Gain insights from your most engaged customers by asking them a simple question right before or after the chat.

Lead collection and website conversion
Features for when smiling faces aren't enough of a bottom line.

Proactive chat
Proactively reach out to web visitors who may have questions. Make missed opportunities due to doubt a thing of the past.

Widget Routers
Set up intelligent chat behavior tailored to the information we have on your web visitors. This includes the section of the website they are on, their country of origin, their browser language preference, and more.

Registration form
Set up a form that web visitors need to fill out before starting a chat. This way you will already have all the important information you need in case it concerns a valuable lead.

On-page guidance
Instead of explaining where to take a left, where to go right, and where to go straight, take the customer by the hand and guide him to the right page of your website.

Chat slots
Chat with multiple customers at the same time. Set your number of chat slots to a comfortable level and adjust upwards as your skills grow.

Chat Macros
Set up canned messages for common questions and situations, which you can use as a template or send directly. Use quick commands to send chat macros at lightning speed.

Chat analytics
Userlike's built-in analytics show when you're under- or over support capacity, quality improvements, and more. Embark on a path of continuous improvement.

Chatbots that empower your team
One day, robots might rule the planet. But not today. Today, they help your support team be more efficient and effective.

Aanbeveling

Read the documentation

Wat is er nieuw in versie 1.0.2(13.03.2020)

  • Initial release

Wettelijke naleving

Algemene verordening gegevensbescherming (AVG)

Deze module voldoet aan de Europese Algemene verordening gegevensbescherming.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

  • Een onbeperkte aftersales-service tijdens de optieperiode;
  • Toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Hulp nodig?

Deze ontwikkelaar antwoordt in deze talen:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh